feat: update worksmobile sync and restore planning

adminfront/scripts/runtime-mode.sh

@@ -106,7 +106,7 @@ ensure_frontend_dependencies() {
       return 0
     fi
     if [ "$WORKSPACE_DIR" = "/workspace/common" ]; then
-      (cd /workspace/common && CI=true pnpm install --filter "${APP_WORKSPACE_FILTER}..." --no-frozen-lockfile --ignore-scripts)
+      (cd /workspace/common && CI=true pnpm install --filter "${APP_WORKSPACE_FILTER}..." --frozen-lockfile --ignore-scripts)
     else
       npm ci
     fi

adminfront/src/features/coverage/adminLargePages.test.tsx

@@ -1,9 +1,16 @@
 import { QueryClient, QueryClientProvider } from "@tanstack/react-query";
-import { cleanup, render, screen } from "@testing-library/react";
+import {
+  cleanup,
+  fireEvent,
+  render,
+  screen,
+  waitFor,
+} from "@testing-library/react";
 import type React from "react";
 import { MemoryRouter, Route, Routes } from "react-router-dom";
 import { beforeEach, describe, expect, it, vi } from "vitest";
 import { createI18nMock } from "../../test/i18nMock";
+import * as adminApi from "../../lib/adminApi";
 import { TenantWorksmobilePage } from "../tenants/routes/TenantWorksmobilePage";
 import TenantListPage from "../tenants/routes/TenantListPage";
 import UserCreatePage from "../users/UserCreatePage";
@@ -198,7 +205,17 @@ vi.mock("../../lib/adminApi", () => ({
         baronId: "user-2",
         baronName: "New User",
         baronEmail: "new@example.com",
-        status: "baron_only",
+        worksmobileJobStatus: "failed",
+        worksmobileJobRetryCount: 2,
+        worksmobileLastError: "worksmobile api failed",
+        status: "missing_in_worksmobile",
+      },
+      {
+        resourceType: "USER",
+        baronId: "user-3",
+        baronName: "Next User",
+        baronEmail: "next@example.com",
+        status: "missing_in_worksmobile",
       },
     ],
     groups: [
@@ -213,12 +230,55 @@ vi.mock("../../lib/adminApi", () => ({
       },
     ],
   })),
+  fetchWorksmobileCredentialBatches: vi.fn(async () => [
+    {
+      batchId: "credential-batch-1",
+      operation: "worksmobile_user_sync",
+      userCount: 1,
+      processedCount: 1,
+      failedCount: 1,
+      hasPasswords: true,
+      failures: [
+        {
+          userId: "failed-user",
+          email: "failed-user@samaneng.com",
+          status: "failed",
+          retryCount: 2,
+          lastError: "worksmobile api failed",
+          updatedAt: "2026-06-01T04:05:00Z",
+        },
+      ],
+      createdAt: "2026-06-01T04:00:00Z",
+      updatedAt: "2026-06-01T04:00:00Z",
+    },
+    {
+      batchId: "credential-batch-pending",
+      operation: "worksmobile_user_sync",
+      userCount: 2,
+      pendingCount: 1,
+      processingCount: 1,
+      processedCount: 0,
+      failedCount: 0,
+      hasPasswords: true,
+      createdAt: "2026-06-01T04:10:00Z",
+      updatedAt: "2026-06-01T04:10:00Z",
+    },
+  ]),
   enqueueWorksmobileBackfillDryRun: vi.fn(async () => ({ id: "job-dry" })),
   retryWorksmobileJob: vi.fn(async () => ({ id: "job-retry" })),
-  downloadWorksmobileInitialPasswordsCSV: vi.fn(async () => new Blob(["id"])),
+  downloadWorksmobileInitialPasswordsCSV: vi.fn(async () => ({
+    blob: new Blob(["id"]),
+    filename: "worksmobile_initial_passwords.csv",
+  })),
   enqueueWorksmobileOrgUnitSync: vi.fn(async () => ({ id: "job-org" })),
   enqueueWorksmobileOrgUnitDelete: vi.fn(async () => ({ id: "job-delete" })),
   enqueueWorksmobileUserSync: vi.fn(async () => ({ id: "job-user" })),
+  resetWorksmobileUserPassword: vi.fn(async () => ({ id: "job-reset" })),
+  deleteWorksmobileCredentialBatchPasswords: vi.fn(async () => ({
+    batchId: "credential-batch-1",
+    userCount: 1,
+    hasPasswords: false,
+  })),
 }));
 
 function renderWithProviders(ui: React.ReactElement, entry = "/") {
@@ -292,6 +352,165 @@ describe("adminfront large page coverage smoke", () => {
 
     expect(await screen.findByText("Worksmobile 연동")).toBeInTheDocument();
     expect(screen.getByText("Baron / Works 비교")).toBeInTheDocument();
+    expect(
+      await screen.findByText("최근 실패: worksmobile api failed"),
+    ).toBeInTheDocument();
     expect(screen.getByText("Backfill Dry-run")).toBeInTheDocument();
+    expect(screen.queryByRole("button", { name: "초기 비밀번호 CSV" })).toBeNull();
+  });
+
+  it("does not automatically download the selected Worksmobile user credential batch after create enqueue", async () => {
+    vi.spyOn(window.URL, "createObjectURL").mockReturnValue("blob:test");
+    vi.spyOn(window.URL, "revokeObjectURL").mockImplementation(() => {});
+    renderWithProviders(
+      <Routes>
+        <Route
+          path="/tenants/:tenantId/worksmobile"
+          element={<TenantWorksmobilePage />}
+        />
+      </Routes>,
+      "/tenants/tenant-company/worksmobile",
+    );
+
+    await screen.findByText("New User");
+    fireEvent.click(screen.getByRole("checkbox", { name: "New User 선택" }));
+    fireEvent.click(
+      screen.getByRole("button", { name: "선택 구성원 WORKS에 생성" }),
+    );
+
+    await waitFor(() =>
+      expect(adminApi.enqueueWorksmobileUserSync).toHaveBeenCalledWith(
+        "tenant-company",
+        "user-2",
+        expect.any(String),
+      ),
+    );
+    const credentialBatchId = vi.mocked(
+      adminApi.enqueueWorksmobileUserSync,
+    ).mock.calls[0][2];
+    expect(adminApi.downloadWorksmobileInitialPasswordsCSV).not.toHaveBeenCalled();
+  });
+
+  it("continues selected Worksmobile user create enqueue after one row fails", async () => {
+    vi.mocked(adminApi.enqueueWorksmobileUserSync)
+      .mockRejectedValueOnce(new Error("sync failed"))
+      .mockResolvedValueOnce({ id: "job-user-3" } as never);
+    vi.spyOn(window.URL, "createObjectURL").mockReturnValue("blob:test");
+    vi.spyOn(window.URL, "revokeObjectURL").mockImplementation(() => {});
+    renderWithProviders(
+      <Routes>
+        <Route
+          path="/tenants/:tenantId/worksmobile"
+          element={<TenantWorksmobilePage />}
+        />
+      </Routes>,
+      "/tenants/tenant-company/worksmobile",
+    );
+
+    await screen.findByText("New User");
+    fireEvent.click(screen.getByRole("checkbox", { name: "New User 선택" }));
+    fireEvent.click(screen.getByRole("checkbox", { name: "Next User 선택" }));
+    fireEvent.click(
+      screen.getByRole("button", { name: "선택 구성원 WORKS에 생성" }),
+    );
+
+    await waitFor(() =>
+      expect(adminApi.enqueueWorksmobileUserSync).toHaveBeenCalledTimes(2),
+    );
+    expect(adminApi.enqueueWorksmobileUserSync).toHaveBeenNthCalledWith(
+      1,
+      "tenant-company",
+      "user-2",
+      expect.any(String),
+    );
+    expect(adminApi.enqueueWorksmobileUserSync).toHaveBeenNthCalledWith(
+      2,
+      "tenant-company",
+      "user-3",
+      expect.any(String),
+    );
+    expect(adminApi.downloadWorksmobileInitialPasswordsCSV).not.toHaveBeenCalled();
+  });
+
+  it("downloads or deletes Worksmobile credential batches from history", async () => {
+    vi.spyOn(window.URL, "createObjectURL").mockReturnValue("blob:test");
+    vi.spyOn(window.URL, "revokeObjectURL").mockImplementation(() => {});
+    vi.spyOn(window, "confirm").mockReturnValue(true);
+    renderWithProviders(
+      <Routes>
+        <Route
+          path="/tenants/:tenantId/worksmobile"
+          element={<TenantWorksmobilePage />}
+        />
+      </Routes>,
+      "/tenants/tenant-company/worksmobile",
+    );
+
+    await screen.findByText("credential-batch-1");
+    expect(
+      screen.getByRole("button", {
+        name: "credential-batch-pending 비밀번호 CSV 다운로드",
+      }),
+    ).toBeDisabled();
+    fireEvent.click(
+      screen.getByRole("button", {
+        name: "credential-batch-1 비밀번호 CSV 다운로드",
+      }),
+    );
+    await waitFor(() =>
+      expect(
+        adminApi.downloadWorksmobileInitialPasswordsCSV,
+      ).toHaveBeenCalledWith("tenant-company", "credential-batch-1"),
+    );
+
+    fireEvent.click(
+      screen.getByRole("button", {
+        name: "credential-batch-1 비밀번호 값 삭제",
+      }),
+    );
+    await waitFor(() =>
+      expect(
+        adminApi.deleteWorksmobileCredentialBatchPasswords,
+      ).toHaveBeenCalledWith("tenant-company", "credential-batch-1"),
+    );
+
+    fireEvent.click(
+      screen.getByRole("button", {
+        name: "credential-batch-1 실패 사유 보기",
+      }),
+    );
+    expect(await screen.findByText("failed-user@samaneng.com")).toBeInTheDocument();
+    expect(screen.getByText("worksmobile api failed")).toBeInTheDocument();
+  });
+
+  it("enqueues Worksmobile password reset as a credential batch", async () => {
+    vi.spyOn(window, "confirm").mockReturnValue(true);
+    renderWithProviders(
+      <Routes>
+        <Route
+          path="/tenants/:tenantId/worksmobile"
+          element={<TenantWorksmobilePage />}
+        />
+      </Routes>,
+      "/tenants/tenant-company/worksmobile",
+    );
+
+    await screen.findByText("Worksmobile 연동");
+    fireEvent.click(screen.getAllByRole("button", { name: "양쪽 다 있음" })[0]);
+    await screen.findAllByText("Engineer User");
+    fireEvent.click(
+      screen.getByRole("button", {
+        name: "Engineer User 비밀번호 재설정",
+      }),
+    );
+
+    await waitFor(() =>
+      expect(adminApi.resetWorksmobileUserPassword).toHaveBeenCalledWith(
+        "tenant-company",
+        "user-1",
+        expect.any(String),
+      ),
+    );
+    expect(adminApi.downloadWorksmobileInitialPasswordsCSV).not.toHaveBeenCalled();
   });
 });

adminfront/src/features/tenants/routes/TenantWorksmobilePage.test.ts

@@ -12,6 +12,7 @@ import {
   formatWorksmobilePersonName,
   formatWorksmobileUpdateDetails,
   getDefaultGroupComparisonFilters,
+  getDefaultUserComparisonFilters,
   getDefaultWorksmobileComparisonColumns,
   getWorksmobileComparisonStatusLabel,
   getWorksmobileRowSelectionKey,
@@ -460,6 +461,17 @@ describe("TenantWorksmobilePage comparison helpers", () => {
     ).toEqual([rows[0]]);
   });
 
+  it("shows update-needed user rows by default", () => {
+    const rows = [
+      { resourceType: "USER", status: "needs_update", baronId: "user-1" },
+      { resourceType: "USER", status: "matched", baronId: "user-2" },
+    ];
+
+    expect(
+      filterWorksmobileComparisonRows(rows, getDefaultUserComparisonFilters()),
+    ).toEqual([rows[0]]);
+  });
+
   it("formats update details for changed organization rows", () => {
     expect(
       formatWorksmobileUpdateDetails({

adminfront/src/features/tenants/routes/TenantWorksmobilePage.tsx

@@ -1,10 +1,13 @@
 import { useMutation, useQuery } from "@tanstack/react-query";
 import {
+  ChevronDown,
+  ChevronRight,
   Download,
   KeyRound,
   RefreshCw,
   RotateCcw,
   Settings2,
+  Trash2,
 } from "lucide-react";
 import * as React from "react";
 import { useParams } from "react-router-dom";
@@ -38,15 +41,19 @@ import {
 } from "../../../components/ui/table";
 import { toast } from "../../../components/ui/use-toast";
 import {
+  deleteWorksmobileCredentialBatchPasswords,
   downloadWorksmobileInitialPasswordsCSV,
   enqueueWorksmobileBackfillDryRun,
   enqueueWorksmobileOrgUnitDelete,
   enqueueWorksmobileOrgUnitSync,
   enqueueWorksmobileUserSync,
   fetchWorksmobileComparison,
+  fetchWorksmobileCredentialBatches,
   fetchWorksmobileOverview,
+  resetWorksmobileUserPassword,
   retryWorksmobileJob,
   type WorksmobileComparisonItem,
+  type WorksmobileCredentialBatch,
 } from "../../../lib/adminApi";
 import { t } from "../../../lib/i18n";
 import {
@@ -61,11 +68,13 @@ import {
   formatWorksmobilePersonName,
   formatWorksmobileUpdateDetails,
   getDefaultGroupComparisonFilters,
+  getDefaultUserComparisonFilters,
   getDefaultWorksmobileComparisonColumns,
   getWorksmobileComparisonStatusLabel,
   getWorksmobileRowSelectionKey,
   getWorksmobileSelectedActionIds,
   getWorksmobileSelectedWorksOnlyOrgUnitIds,
+  isImmutableWorksmobileAccount,
   summarizeWorksmobileComparison,
   type WorksmobileComparisonColumnKey,
   type WorksmobileComparisonColumnVisibility,
@@ -73,6 +82,17 @@ import {
   type WorksmobileComparisonSummary,
 } from "./worksmobileComparison";
 
+type InitialPasswordDownloadVariables = {
+  batchId?: string;
+};
+
+export function createWorksmobileCredentialBatchId() {
+  if (globalThis.crypto?.randomUUID) {
+    return globalThis.crypto.randomUUID();
+  }
+  return `worksmobile-${Date.now()}-${Math.random().toString(36).slice(2, 10)}`;
+}
+
 export function TenantWorksmobilePage() {
   const params = useParams<{ tenantId: string }>();
   const tenantId = params.tenantId ?? "";
@@ -80,7 +100,7 @@ export function TenantWorksmobilePage() {
   const [userId, setUserId] = React.useState("");
   const [userFilters, setUserFilters] = React.useState<
     WorksmobileComparisonFilter[]
-  >(["baron_only", "works_only"]);
+  >(getDefaultUserComparisonFilters);
   const [groupFilters, setGroupFilters] = React.useState<
     WorksmobileComparisonFilter[]
   >(getDefaultGroupComparisonFilters);
@@ -115,6 +135,12 @@ export function TenantWorksmobilePage() {
     enabled: tenantId.length > 0,
   });
 
+  const credentialBatchesQuery = useQuery({
+    queryKey: ["worksmobile-credential-batches", tenantId],
+    queryFn: () => fetchWorksmobileCredentialBatches(tenantId),
+    enabled: tenantId.length > 0,
+  });
+
   const dryRunMutation = useMutation({
     mutationFn: () => enqueueWorksmobileBackfillDryRun(tenantId),
     onSuccess: () => {
@@ -142,7 +168,8 @@ export function TenantWorksmobilePage() {
   });
 
   const initialPasswordDownloadMutation = useMutation({
-    mutationFn: () => downloadWorksmobileInitialPasswordsCSV(tenantId),
+    mutationFn: (variables?: InitialPasswordDownloadVariables) =>
+      downloadWorksmobileInitialPasswordsCSV(tenantId, variables?.batchId),
     onSuccess: ({ blob, filename }) => {
       const url = window.URL.createObjectURL(blob);
       const link = document.createElement("a");
@@ -160,6 +187,20 @@ export function TenantWorksmobilePage() {
     },
   });
 
+  const deleteCredentialBatchPasswordsMutation = useMutation({
+    mutationFn: (batchId: string) =>
+      deleteWorksmobileCredentialBatchPasswords(tenantId, batchId),
+    onSuccess: () => {
+      toast.success("비밀번호 값을 삭제했습니다.");
+      credentialBatchesQuery.refetch();
+    },
+    onError: (error) => {
+      toast.error("비밀번호 값 삭제 실패", {
+        description: getErrorMessage(error),
+      });
+    },
+  });
+
   const orgUnitSyncMutation = useMutation({
     mutationFn: () => enqueueWorksmobileOrgUnitSync(tenantId, orgUnitId.trim()),
     onSuccess: () => {
@@ -194,26 +235,60 @@ export function TenantWorksmobilePage() {
       resourceKind: "users" | "groups";
       ids: string[];
     }) => {
+      const credentialBatchId =
+        resourceKind === "users"
+          ? createWorksmobileCredentialBatchId()
+          : undefined;
+      const failures: string[] = [];
+      let successCount = 0;
       for (const id of ids) {
-        if (resourceKind === "users") {
-          await enqueueWorksmobileUserSync(tenantId, id);
-        } else {
-          await enqueueWorksmobileOrgUnitSync(tenantId, id);
+        try {
+          if (resourceKind === "users") {
+            await enqueueWorksmobileUserSync(tenantId, id, credentialBatchId);
+          } else {
+            await enqueueWorksmobileOrgUnitSync(tenantId, id);
+          }
+          successCount += 1;
+        } catch (error) {
+          failures.push(`${id}: ${getErrorMessage(error)}`);
         }
       }
-      return { resourceKind, count: ids.length };
+
+      if (successCount === 0 && failures.length > 0) {
+        throw new Error(failures.slice(0, 3).join("\n"));
+      }
+
+      return {
+        resourceKind,
+        count: successCount,
+        failureCount: failures.length,
+        credentialBatchId:
+          resourceKind === "users" && successCount > 0
+            ? credentialBatchId
+            : undefined,
+      };
     },
-    onSuccess: ({ resourceKind, count }) => {
+    onSuccess: ({ resourceKind, count, failureCount }) => {
       if (resourceKind === "users") {
         setSelectedUserRowKeys([]);
       } else {
         setSelectedGroupRowKeys([]);
       }
-      toast.success("WORKS 생성 작업을 등록했습니다.", {
-        description: `${count}건`,
-      });
+      if (failureCount > 0) {
+        toast.error("일부 WORKS 생성 작업 등록 실패", {
+          description: `성공 ${count}건, 실패 ${failureCount}건`,
+        });
+      } else {
+        toast.success("WORKS 생성 작업을 등록했습니다.", {
+          description:
+            resourceKind === "users"
+              ? `${count}건, 비밀번호 CSV는 배치 처리 완료 후 히스토리에서 다운로드할 수 있습니다.`
+              : `${count}건`,
+        });
+      }
       overviewQuery.refetch();
       comparisonQuery.refetch();
+      credentialBatchesQuery.refetch();
     },
     onError: (error) => {
       toast.error("WORKS 생성 작업 등록 실패", {
@@ -222,6 +297,30 @@ export function TenantWorksmobilePage() {
     },
   });
 
+  const resetWorksmobilePasswordMutation = useMutation({
+    mutationFn: ({
+      userId,
+      credentialBatchId,
+    }: {
+      userId: string;
+      credentialBatchId: string;
+    }) => resetWorksmobileUserPassword(tenantId, userId, credentialBatchId),
+    onSuccess: () => {
+      toast.success("WORKS 비밀번호 재설정 작업을 등록했습니다.", {
+        description:
+          "비밀번호 CSV는 배치 처리 완료 후 히스토리에서 다운로드할 수 있습니다.",
+      });
+      overviewQuery.refetch();
+      comparisonQuery.refetch();
+      credentialBatchesQuery.refetch();
+    },
+    onError: (error) => {
+      toast.error("WORKS 비밀번호 재설정 등록 실패", {
+        description: getErrorMessage(error),
+      });
+    },
+  });
+
   const syncSelectedOrgUnitsMutation = useMutation({
     mutationFn: async ({
       baronIds,
@@ -294,7 +393,10 @@ export function TenantWorksmobilePage() {
     createSelectedMutation.isPending &&
     createSelectedMutation.variables?.resourceKind === "users";
   const isSyncingGroups = syncSelectedOrgUnitsMutation.isPending;
-  const isRefreshing = overviewQuery.isFetching || comparisonQuery.isFetching;
+  const isRefreshing =
+    overviewQuery.isFetching ||
+    comparisonQuery.isFetching ||
+    credentialBatchesQuery.isFetching;
 
   return (
     <div className="min-w-0 max-w-full space-y-6">
@@ -311,24 +413,13 @@ export function TenantWorksmobilePage() {
           </p>
         </div>
         <div className="flex flex-wrap gap-2">
-          <Button
-            type="button"
-            variant="outline"
-            onClick={() => initialPasswordDownloadMutation.mutate()}
-            disabled={initialPasswordDownloadMutation.isPending}
-          >
-            <Download size={16} />
-            {t(
-              "ui.admin.tenants.worksmobile.initial_password_csv",
-              "초기 비밀번호 CSV",
-            )}
-          </Button>
           <Button
             type="button"
             variant="outline"
             onClick={() => {
               overviewQuery.refetch();
               comparisonQuery.refetch();
+              credentialBatchesQuery.refetch();
             }}
             disabled={isRefreshing}
           >
@@ -346,6 +437,29 @@ export function TenantWorksmobilePage() {
         </div>
       </header>
 
+      <CredentialBatchHistory
+        batches={credentialBatchesQuery.data ?? []}
+        loading={credentialBatchesQuery.isLoading}
+        downloadingBatchId={
+          initialPasswordDownloadMutation.isPending
+            ? initialPasswordDownloadMutation.variables?.batchId
+            : undefined
+        }
+        deletingBatchId={deleteCredentialBatchPasswordsMutation.variables}
+        onDownload={(batchId) =>
+          initialPasswordDownloadMutation.mutate({ batchId })
+        }
+        onDelete={(batchId) => {
+          if (
+            window.confirm(
+              "이 배치의 실제 비밀번호 값을 삭제할까요? 생성 이력은 유지됩니다.",
+            )
+          ) {
+            deleteCredentialBatchPasswordsMutation.mutate(batchId);
+          }
+        }}
+      />
+
       <Card className="min-w-0 overflow-hidden">
         <CardHeader className="flex flex-row items-center justify-between gap-3">
           <div>
@@ -408,6 +522,23 @@ export function TenantWorksmobilePage() {
                 ids,
               })
             }
+            resettingPasswordUserId={
+              resetWorksmobilePasswordMutation.isPending
+                ? resetWorksmobilePasswordMutation.variables?.userId
+                : undefined
+            }
+            onResetUserPassword={(userId) => {
+              if (
+                window.confirm(
+                  "선택한 WORKS 계정의 비밀번호를 재설정할까요? 새 비밀번호는 배치 처리 완료 후 히스토리에서 CSV로 다운로드할 수 있습니다.",
+                )
+              ) {
+                resetWorksmobilePasswordMutation.mutate({
+                  userId,
+                  credentialBatchId: createWorksmobileCredentialBatchId(),
+                });
+              }
+            }}
           />
           <ComparisonTable
             title={t(
@@ -605,6 +736,216 @@ function getWorksmobileComparisonStatusVariant(status: string) {
   return "secondary";
 }
 
+function formatCredentialBatchDate(value?: string) {
+  if (!value) return "-";
+  const date = new Date(value);
+  if (Number.isNaN(date.getTime())) return "-";
+  return date.toLocaleString("ko-KR", {
+    timeZone: "Asia/Seoul",
+    year: "numeric",
+    month: "2-digit",
+    day: "2-digit",
+    hour: "2-digit",
+    minute: "2-digit",
+  });
+}
+
+function CredentialBatchHistory({
+  batches,
+  loading,
+  downloadingBatchId,
+  deletingBatchId,
+  onDownload,
+  onDelete,
+}: {
+  batches: WorksmobileCredentialBatch[];
+  loading: boolean;
+  downloadingBatchId?: string;
+  deletingBatchId?: string;
+  onDownload: (batchId: string) => void;
+  onDelete: (batchId: string) => void;
+}) {
+  const [expandedBatchIds, setExpandedBatchIds] = React.useState<string[]>([]);
+  const toggleExpanded = (batchId: string) => {
+    setExpandedBatchIds((current) =>
+      current.includes(batchId)
+        ? current.filter((id) => id !== batchId)
+        : [...current, batchId],
+    );
+  };
+
+  return (
+    <Card className="min-w-0 overflow-hidden">
+      <CardHeader>
+        <CardTitle className="text-base">비밀번호 파일 히스토리</CardTitle>
+        <CardDescription>
+          생성 배치별 CSV를 다시 받거나 전달 완료된 배치의 실제 비밀번호 값을
+          삭제합니다.
+        </CardDescription>
+      </CardHeader>
+      <CardContent>
+        <div className="w-full max-w-full overflow-x-auto rounded-md border">
+          <Table className="min-w-max">
+            <TableHeader>
+              <TableRow>
+                <TableHead className="min-w-56 whitespace-nowrap">
+                  배치
+                </TableHead>
+                <TableHead className="w-24 whitespace-nowrap">사용자</TableHead>
+                <TableHead className="min-w-36 whitespace-nowrap">
+                  상태
+                </TableHead>
+                <TableHead className="min-w-44 whitespace-nowrap">
+                  생성
+                </TableHead>
+                <TableHead className="min-w-44 whitespace-nowrap">
+                  삭제
+                </TableHead>
+                <TableHead className="w-24 whitespace-nowrap">관리</TableHead>
+              </TableRow>
+            </TableHeader>
+            <TableBody>
+              {loading && (
+                <TableRow>
+                  <TableCell colSpan={6} className="text-muted-foreground">
+                    불러오는 중...
+                  </TableCell>
+                </TableRow>
+              )}
+              {!loading && batches.length === 0 && (
+                <TableRow>
+                  <TableCell colSpan={6} className="text-muted-foreground">
+                    생성된 비밀번호 배치가 없습니다.
+                  </TableCell>
+                </TableRow>
+              )}
+              {batches.map((batch) => {
+                const isComplete =
+                  (batch.pendingCount ?? 0) === 0 &&
+                  (batch.processingCount ?? 0) === 0;
+                const isExpanded = expandedBatchIds.includes(batch.batchId);
+                const failures = batch.failures ?? [];
+                return (
+                  <React.Fragment key={batch.batchId}>
+                    <TableRow>
+                      <TableCell className="font-mono text-xs">
+                        <div className="flex items-center gap-1">
+                          {failures.length > 0 && (
+                            <Button
+                              type="button"
+                              size="icon"
+                              variant="ghost"
+                              aria-label={`${batch.batchId} 실패 사유 보기`}
+                              onClick={() => toggleExpanded(batch.batchId)}
+                            >
+                              {isExpanded ? (
+                                <ChevronDown size={16} />
+                              ) : (
+                                <ChevronRight size={16} />
+                              )}
+                            </Button>
+                          )}
+                          <span>{batch.batchId}</span>
+                        </div>
+                      </TableCell>
+                      <TableCell className="font-mono">
+                        {batch.userCount}
+                      </TableCell>
+                      <TableCell className="whitespace-nowrap text-xs">
+                        <span className="mr-2">
+                          성공 {batch.processedCount ?? 0}
+                        </span>
+                        <span className="mr-2">
+                          대기 {batch.pendingCount ?? 0}
+                        </span>
+                        <span className="mr-2">
+                          처리 {batch.processingCount ?? 0}
+                        </span>
+                        <span>실패 {batch.failedCount ?? 0}</span>
+                      </TableCell>
+                      <TableCell className="whitespace-nowrap text-xs">
+                        {formatCredentialBatchDate(batch.createdAt)}
+                      </TableCell>
+                      <TableCell className="whitespace-nowrap text-xs">
+                        {batch.hasPasswords
+                          ? "보관 중"
+                          : formatCredentialBatchDate(batch.deletedAt)}
+                      </TableCell>
+                      <TableCell>
+                        <div className="flex items-center gap-1">
+                          <Button
+                            type="button"
+                            size="icon"
+                            variant="ghost"
+                            aria-label={`${batch.batchId} 비밀번호 CSV 다운로드`}
+                            disabled={
+                              !batch.hasPasswords ||
+                              !isComplete ||
+                              downloadingBatchId === batch.batchId
+                            }
+                            onClick={() => onDownload(batch.batchId)}
+                          >
+                            <Download size={16} />
+                          </Button>
+                          <Button
+                            type="button"
+                            size="icon"
+                            variant="ghost"
+                            aria-label={`${batch.batchId} 비밀번호 값 삭제`}
+                            disabled={
+                              !batch.hasPasswords ||
+                              deletingBatchId === batch.batchId
+                            }
+                            onClick={() => onDelete(batch.batchId)}
+                          >
+                            <Trash2 size={16} />
+                          </Button>
+                        </div>
+                      </TableCell>
+                    </TableRow>
+                    {isExpanded && failures.length > 0 && (
+                      <TableRow>
+                        <TableCell colSpan={6} className="bg-muted/30">
+                          <div className="space-y-2 text-xs">
+                            {failures.map((failure) => (
+                              <div
+                                key={`${failure.userId ?? failure.email}:${failure.lastError}`}
+                                className="grid gap-1 md:grid-cols-[minmax(12rem,1fr)_5rem_minmax(18rem,2fr)]"
+                              >
+                                <div>
+                                  <div className="font-medium">
+                                    {failure.email ?? failure.userId ?? "-"}
+                                  </div>
+                                  {failure.userId && (
+                                    <div className="font-mono text-muted-foreground">
+                                      {failure.userId}
+                                    </div>
+                                  )}
+                                </div>
+                                <div className="text-muted-foreground">
+                                  {failure.status} / retry{" "}
+                                  {failure.retryCount ?? 0}
+                                </div>
+                                <div className="break-words">
+                                  {failure.lastError ?? "-"}
+                                </div>
+                              </div>
+                            ))}
+                          </div>
+                        </TableCell>
+                      </TableRow>
+                    )}
+                  </React.Fragment>
+                );
+              })}
+            </TableBody>
+          </Table>
+        </div>
+      </CardContent>
+    </Card>
+  );
+}
+
 function ComparisonSummary({
   title,
   summary,
@@ -740,6 +1081,8 @@ function ComparisonTable({
   deleteActionLabel,
   deleteActionDisabled = false,
   onDeleteSelected,
+  resettingPasswordUserId,
+  onResetUserPassword,
 }: {
   title: string;
   rows: WorksmobileComparisonItem[];
@@ -768,6 +1111,8 @@ function ComparisonTable({
   deleteActionLabel?: string;
   deleteActionDisabled?: boolean;
   onDeleteSelected?: (ids: string[]) => void;
+  resettingPasswordUserId?: string;
+  onResetUserPassword?: (userId: string) => void;
 }) {
   const [columnSettingsOpen, setColumnSettingsOpen] = React.useState(false);
   const selectableKeys = rows
@@ -841,6 +1186,15 @@ function ComparisonTable({
     window.open(url, "_blank", "noopener,noreferrer");
   };
 
+  const canResetPassword = (row: WorksmobileComparisonItem) =>
+    Boolean(
+      onResetUserPassword &&
+        row.resourceType === "USER" &&
+        row.baronId &&
+        row.status !== "missing_in_worksmobile" &&
+        !isImmutableWorksmobileAccount(row),
+    );
+
   const toggleColumn = (key: WorksmobileComparisonColumnKey) => {
     onVisibleColumnsChange((current) => ({
       ...current,
@@ -1169,21 +1523,40 @@ function ComparisonTable({
                 {showManageColumn && isColumnVisible("manage") && (
                   <TableCell className="whitespace-nowrap">
                     {row.resourceType === "USER" && (
-                      <Button
-                        type="button"
-                        variant="ghost"
-                        size="sm"
-                        aria-label={`${row.worksmobileName ?? row.baronName ?? row.worksmobileId ?? "WORKS user"} 비밀번호 관리`}
-                        disabled={
-                          !canOpenWorksmobilePasswordManage(
-                            row,
-                            passwordManageTenantId,
-                          )
-                        }
-                        onClick={() => openPasswordManage(row)}
-                      >
-                        <KeyRound size={16} />
-                      </Button>
+                      <div className="flex items-center gap-1">
+                        <Button
+                          type="button"
+                          variant="ghost"
+                          size="sm"
+                          aria-label={`${row.worksmobileName ?? row.baronName ?? row.worksmobileId ?? "WORKS user"} 비밀번호 관리`}
+                          disabled={
+                            !canOpenWorksmobilePasswordManage(
+                              row,
+                              passwordManageTenantId,
+                            )
+                          }
+                          onClick={() => openPasswordManage(row)}
+                        >
+                          <KeyRound size={16} />
+                        </Button>
+                        <Button
+                          type="button"
+                          variant="ghost"
+                          size="sm"
+                          aria-label={`${row.worksmobileName ?? row.baronName ?? row.worksmobileId ?? "WORKS user"} 비밀번호 재설정`}
+                          disabled={
+                            !canResetPassword(row) ||
+                            resettingPasswordUserId === row.baronId
+                          }
+                          onClick={() => {
+                            if (row.baronId) {
+                              onResetUserPassword?.(row.baronId);
+                            }
+                          }}
+                        >
+                          <RotateCcw size={16} />
+                        </Button>
+                      </div>
                     )}
                   </TableCell>
                 )}

adminfront/src/features/tenants/routes/worksmobileComparison.ts

@@ -300,6 +300,9 @@ export function formatWorksmobileOrgDetails(row: WorksmobileComparisonItem) {
 }
 
 export function formatWorksmobileUpdateDetails(row: WorksmobileComparisonItem) {
+  if (row.status === "missing_in_worksmobile" && row.worksmobileLastError) {
+    return [`최근 실패: ${row.worksmobileLastError}`];
+  }
   if (row.status !== "needs_update") {
     return [];
   }
@@ -310,6 +313,21 @@ export function formatWorksmobileUpdateDetails(row: WorksmobileComparisonItem) {
   if (baronName && worksmobileName && baronName !== worksmobileName) {
     details.push(`이름: ${worksmobileName} -> ${baronName}`);
   }
+  if (row.resourceType === "USER") {
+    const expectedExternalKey = row.baronId?.trim() ?? "";
+    const actualExternalKey = row.externalKey?.trim() ?? "";
+    if (expectedExternalKey && expectedExternalKey !== actualExternalKey) {
+      details.push(
+        `external_key: ${actualExternalKey || "없음"} -> ${expectedExternalKey}`,
+      );
+    }
+    const expectedEmail = row.baronEmail?.trim().toLowerCase() ?? "";
+    const actualEmail = row.worksmobileEmail?.trim().toLowerCase() ?? "";
+    if (expectedEmail && actualEmail && expectedEmail !== actualEmail) {
+      details.push(`이메일: ${actualEmail} -> ${expectedEmail}`);
+    }
+    return details;
+  }
 
   const expectedParent =
     row.baronParentWorksmobileName ??
@@ -395,6 +413,10 @@ export const comparisonFilterOptions: Array<{
 
 export const userFilterOptions = comparisonFilterOptions;
 
+export function getDefaultUserComparisonFilters(): WorksmobileComparisonFilter[] {
+  return ["baron_only", "needs_update", "works_only"];
+}
+
 export function getDefaultGroupComparisonFilters(): WorksmobileComparisonFilter[] {
   return ["baron_only", "needs_update", "works_only"];
 }

adminfront/src/features/users/UserDetailPage.employeeNumber.test.tsx

@@ -0,0 +1,155 @@
+import { QueryClient, QueryClientProvider } from "@tanstack/react-query";
+import { fireEvent, render, screen, waitFor } from "@testing-library/react";
+import { MemoryRouter, Route, Routes } from "react-router-dom";
+import { beforeEach, describe, expect, it, vi } from "vitest";
+import { createI18nMock } from "../../test/i18nMock";
+import UserDetailPage from "./UserDetailPage";
+
+const updateUserMock = vi.hoisted(() => vi.fn());
+const profileRoleMock = vi.hoisted(() => ({ role: "super_admin" }));
+
+vi.mock("../../lib/i18n", () => createI18nMock());
+
+vi.mock("../../lib/adminApi", () => ({
+  deleteUser: vi.fn(),
+  fetchAllTenants: vi.fn(async () => ({
+    items: [
+      {
+        id: "tenant-hanmac",
+        type: "COMPANY",
+        name: "한맥기술",
+        slug: "hanmac",
+        description: "",
+        status: "active",
+        memberCount: 1,
+        createdAt: "2026-06-01T00:00:00Z",
+        updatedAt: "2026-06-01T00:00:00Z",
+      },
+    ],
+    total: 1,
+  })),
+  fetchMe: vi.fn(async () => ({
+    id: "admin-user",
+    role: profileRoleMock.role,
+    name: "Admin",
+    email: "admin@example.com",
+  })),
+  fetchPasswordPolicy: vi.fn(async () => ({ minLength: 12 })),
+  fetchTenant: vi.fn(),
+  fetchUser: vi.fn(async () => ({
+    id: "user-1",
+    email: "user@example.com",
+    name: "사용자",
+    phone: "01012345678",
+    role: "user",
+    status: "active",
+    tenantSlug: "hanmac",
+    tenant: {
+      id: "tenant-hanmac",
+      type: "COMPANY",
+      name: "한맥기술",
+      slug: "hanmac",
+      description: "",
+      status: "active",
+      memberCount: 1,
+      createdAt: "2026-06-01T00:00:00Z",
+      updatedAt: "2026-06-01T00:00:00Z",
+    },
+    joinedTenants: [],
+    metadata: {
+      employee_id: {
+        "0": "h",
+        "1": "j",
+        "2": "k",
+        "3": "w",
+        "4": "o",
+        "5": "n",
+      },
+    },
+    createdAt: "2026-06-01T00:00:00Z",
+    updatedAt: "2026-06-01T00:00:00Z",
+  })),
+  fetchUserRpHistory: vi.fn(async () => []),
+  updateUser: updateUserMock,
+}));
+
+function renderUserDetailPage() {
+  const queryClient = new QueryClient({
+    defaultOptions: { queries: { retry: false } },
+  });
+
+  return render(
+    <QueryClientProvider client={queryClient}>
+      <MemoryRouter initialEntries={["/users/user-1"]}>
+        <Routes>
+          <Route path="/users/:id" element={<UserDetailPage />} />
+        </Routes>
+      </MemoryRouter>
+    </QueryClientProvider>,
+  );
+}
+
+describe("UserDetailPage Worksmobile employee number", () => {
+  beforeEach(() => {
+    updateUserMock.mockReset();
+    updateUserMock.mockResolvedValue({});
+    profileRoleMock.role = "super_admin";
+  });
+
+  it("shows and saves metadata employee_id from the user edit form", async () => {
+    renderUserDetailPage();
+
+    const employeeInput = await screen.findByLabelText("사번");
+
+    expect(employeeInput).toHaveValue("hjkwon");
+
+    fireEvent.change(employeeInput, { target: { value: "EMP001" } });
+    fireEvent.click(screen.getByRole("button", { name: /저장하기/ }));
+
+    await waitFor(() => expect(updateUserMock).toHaveBeenCalled());
+    expect(updateUserMock).toHaveBeenCalledWith(
+      "user-1",
+      expect.objectContaining({
+        metadata: expect.objectContaining({ employee_id: "EMP001" }),
+      }),
+    );
+  });
+
+  it("allows super admin to save a changed email", async () => {
+    renderUserDetailPage();
+
+    const emailInput = await screen.findByLabelText("이메일");
+    fireEvent.change(emailInput, { target: { value: "changed@example.com" } });
+    fireEvent.click(screen.getByRole("button", { name: /저장하기/ }));
+
+    await waitFor(() => expect(updateUserMock).toHaveBeenCalled());
+    expect(updateUserMock).toHaveBeenCalledWith(
+      "user-1",
+      expect.objectContaining({
+        email: "changed@example.com",
+      }),
+    );
+  });
+
+  it("keeps email read-only for non-super admin", async () => {
+    profileRoleMock.role = "tenant_admin";
+    renderUserDetailPage();
+
+    const emailInput = await screen.findByLabelText("이메일");
+
+    expect(emailInput).toBeDisabled();
+  });
+
+  it("removes metadata employee_id when the field is cleared", async () => {
+    renderUserDetailPage();
+
+    const employeeInput = await screen.findByLabelText("사번");
+
+    fireEvent.change(employeeInput, { target: { value: "" } });
+    fireEvent.click(screen.getByRole("button", { name: /저장하기/ }));
+
+    await waitFor(() => expect(updateUserMock).toHaveBeenCalled());
+    const payload = updateUserMock.mock.calls[0][1];
+    expect(payload.metadata).not.toHaveProperty("employee_id");
+  });
+});

adminfront/src/features/users/UserDetailPage.tsx

@@ -95,6 +95,7 @@ import { resolvePersonalTenant } from "./utils/personalTenant";
 type UserFormValues = Omit<UserUpdateRequest, "metadata"> & {
   email: string;
   metadata: Record<string, unknown> & {
+    employee_id?: string;
     sub_email?: string | string[];
   };
 };
@@ -130,6 +131,29 @@ function cleanMetadataValue(value: unknown): unknown {
   return value;
 }
 
+function normalizeEmployeeIDMetadataValue(value: unknown) {
+  if (typeof value === "string" || typeof value === "number") {
+    return String(value).trim();
+  }
+  if (!isMetadataRecord(value)) {
+    return "";
+  }
+  const entries = Object.entries(value)
+    .map(([key, fieldValue]) => ({
+      index: Number(key),
+      value: typeof fieldValue === "string" ? fieldValue : "",
+    }))
+    .filter((entry) => Number.isInteger(entry.index) && entry.value.length > 0)
+    .sort((a, b) => a.index - b.index);
+  if (entries.length === 0) {
+    return "";
+  }
+  return entries
+    .map((entry) => entry.value)
+    .join("")
+    .trim();
+}
+
 function normalizeSubEmails(value: unknown): string[] {
   if (Array.isArray(value)) {
     return value
@@ -699,6 +723,9 @@ function UserDetailPage() {
             string,
             Record<string, string | number | boolean>
           >) || {}),
+          employee_id: normalizeEmployeeIDMetadataValue(
+            user.metadata?.employee_id,
+          ),
           sub_email: Array.isArray(user.metadata?.sub_email)
             ? user.metadata.sub_email
             : typeof user.metadata?.sub_email === "string"
@@ -837,15 +864,22 @@ function UserDetailPage() {
       ...safeMetadata,
       ...(subEmail.length > 0 ? { sub_email: subEmail } : { sub_email: [] }),
     };
+    const employeeID = String(data.metadata?.employee_id ?? "").trim();
+    if (employeeID) {
+      metadata.employee_id = employeeID;
+    } else {
+      delete metadata.employee_id;
+    }
 
     const payload: UserUpdateRequest = {
       ...data,
       metadata,
     };
-    // email cannot be updated directly via this API in current backend implementation,
-    // so we delete it from payload if it spread
-    // @ts-expect-error
-    delete payload.email;
+    if (profileRole !== "super_admin") {
+      delete payload.email;
+    } else {
+      payload.email = data.email.trim();
+    }
     payload.role = undefined;
 
     if (userCategory === "personal") {
@@ -1107,9 +1141,19 @@ function UserDetailPage() {
                     </Label>
                     <Input
                       id="email"
-                      value={user.email}
-                      disabled
-                      className="bg-muted/50 border-none font-medium h-11"
+                      type="email"
+                      disabled={profileRole !== "super_admin"}
+                      {...register("email", {
+                        required: t(
+                          "msg.admin.users.detail.email_required",
+                          "이메일을 입력하세요.",
+                        ),
+                      })}
+                      className={
+                        profileRole === "super_admin"
+                          ? "h-11 shadow-sm"
+                          : "bg-muted/50 border-none font-medium h-11"
+                      }
                     />
                   </div>
                   <div className="space-y-2">
@@ -1146,6 +1190,37 @@ function UserDetailPage() {
                       className="h-11 shadow-sm"
                     />
                   </div>
+                  <div className="space-y-2">
+                    <Label
+                      htmlFor="metadata_employee_id"
+                      className="text-xs font-bold uppercase text-muted-foreground"
+                    >
+                      사번
+                    </Label>
+                    <Input
+                      id="metadata_employee_id"
+                      maxLength={20}
+                      {...register("metadata.employee_id", {
+                        setValueAs: (value) =>
+                          typeof value === "string" ? value.trim() : value,
+                        maxLength: {
+                          value: 20,
+                          message:
+                            "Worksmobile 사번은 20자 이하로 입력해야 합니다.",
+                        },
+                      })}
+                      className="h-11 shadow-sm"
+                    />
+                    {errors.metadata?.employee_id && (
+                      <p className="text-xs text-destructive">
+                        {String(errors.metadata.employee_id.message)}
+                      </p>
+                    )}
+                    <p className="text-[10px] text-muted-foreground mt-1">
+                      Worksmobile employeeNumber로 전송됩니다. 1~20자만
+                      허용됩니다.
+                    </p>
+                  </div>
                 </div>
 
                 <div className="grid gap-8 md:grid-cols-2 pt-6 border-t border-dashed">

adminfront/src/features/users/components/UserBulkUploadModal.tsx

@@ -115,6 +115,13 @@ function hanmacEmailStatusLabel(preview?: HanmacImportEmailPreview) {
   return "";
 }
 
+function userImportErrorLabel(user: BulkUserItem) {
+  if (!user.importErrors?.includes("duplicateEmail")) {
+    return "";
+  }
+  return "중복 이메일";
+}
+
 function hanmacEmailStatusClass(preview?: HanmacImportEmailPreview) {
   if (!preview) return "text-muted-foreground";
   if (preview.status === "blockingError") return "text-destructive";
@@ -355,6 +362,9 @@ export function UserBulkUploadModal({
   const hasBlockingHanmacEmailRows = hanmacEmailPreviews.some(
     (preview) => preview?.status === "blockingError",
   );
+  const hasBlockingImportRows = previewData.some(
+    (user) => (user.importErrors?.length ?? 0) > 0,
+  );
 
   const triggerProps = {
     disabled: mutation.isPending,
@@ -576,11 +586,22 @@ export function UserBulkUploadModal({
                           <td className="p-2">{u.name}</td>
                           <td className="p-2">{u.tenantSlug || "-"}</td>
                           <td
-                            className={`p-2 text-xs ${hanmacEmailStatusClass(
-                              hanmacEmailPreviews[index],
-                            )}`}
+                            className={`p-2 text-xs ${
+                              u.importErrors?.length
+                                ? "text-destructive"
+                                : hanmacEmailStatusClass(
+                                    hanmacEmailPreviews[index],
+                                  )
+                            }`}
                           >
-                            {hanmacEmailStatusLabel(hanmacEmailPreviews[index])}
+                            {u.importErrors?.length
+                              ? "오류"
+                              : hanmacEmailStatusLabel(
+                                  hanmacEmailPreviews[index],
+                                )}
+                            {u.importErrors?.length ? (
+                              <div>{userImportErrorLabel(u)}</div>
+                            ) : null}
                             {hanmacEmailPreviews[index]?.reason && (
                               <div>{hanmacEmailPreviews[index]?.reason}</div>
                             )}
@@ -665,7 +686,8 @@ export function UserBulkUploadModal({
                   previewData.length === 0 ||
                   mutation.isPending ||
                   preparing ||
-                  hasBlockingHanmacEmailRows
+                  hasBlockingHanmacEmailRows ||
+                  hasBlockingImportRows
                 }
                 className="w-full sm:w-auto"
                 data-testid="bulk-start-btn"

adminfront/src/features/users/utils/csvParser.test.ts

@@ -97,6 +97,22 @@ test@test.com,Test,local-tenant-id,missing-slug,Missing Tenant,COMPANY,parent-sl
     });
   });
 
+  it("should preserve exported user_id for UUID based restore", () => {
+    const csv = `user_id,email,name,tenant_id,tenant_slug
+9f8cc1b1-af8d-45d4-946c-924a529c2556,restore@test.com,Restore User,tenant-id,restore-tenant`;
+
+    const result = parseUserCSV(csv);
+
+    expect(result).toHaveLength(1);
+    expect(result[0]).toMatchObject({
+      userId: "9f8cc1b1-af8d-45d4-946c-924a529c2556",
+      email: "restore@test.com",
+      name: "Restore User",
+      tenantId: "tenant-id",
+      tenantSlug: "restore-tenant",
+    });
+  });
+
   it("should parse one nullable additional appointment from numbered columns", () => {
     const csv = `email,name,phone,role,tenant_slug,department,grade,position,jobTitle,employee_id,tenant_slug1,department1,grade1,position1,jobTitle1,employee_id1
 dual@test.com,Dual User,010-0000-0000,user,primary-tenant,개발팀,책임,팀장,Backend,EMP001,second-tenant,센터,수석,,Architecture,EMP002
@@ -146,4 +162,28 @@ primary@samaneng.com,Primary User,rnd-saman,EMP001,secondary@hanmaceng.co.kr`;
       },
     });
   });
+
+  it("should mark duplicate bulk alias emails as blocking import errors", () => {
+    const csv = `email,name,tenant_slug,sub_email
+user1@samaneng.com,User One,rnd-saman,shared@hanmaceng.co.kr
+user2@samaneng.com,User Two,rnd-saman,shared@hanmaceng.co.kr`;
+
+    const result = parseUserCSV(csv);
+
+    expect(result).toHaveLength(2);
+    expect(result[0].importErrors).toContain("duplicateEmail");
+    expect(result[1].importErrors).toContain("duplicateEmail");
+  });
+
+  it("should mark a primary email reused as a sub email as a blocking import error", () => {
+    const csv = `email,name,tenant_slug,sub_email
+user1@samaneng.com,User One,rnd-saman,user2@samaneng.com
+user2@samaneng.com,User Two,rnd-saman,alias@hanmaceng.co.kr`;
+
+    const result = parseUserCSV(csv);
+
+    expect(result).toHaveLength(2);
+    expect(result[0].importErrors).toContain("duplicateEmail");
+    expect(result[1].importErrors).toContain("duplicateEmail");
+  });
 });

adminfront/src/features/users/utils/csvParser.ts

@@ -28,7 +28,9 @@ export function parseUserCSV(text: string): BulkUserItem[] {
       const value = values[index];
       if (value === undefined || value === "") continue;
 
-      if (header === "email") {
+      if (header === "user_id") {
+        item.userId = value;
+      } else if (header === "email") {
         item.email = value;
       } else if (header === "name") {
         item.name = value;
@@ -186,7 +188,7 @@ export function parseUserCSV(text: string): BulkUserItem[] {
     }
   }
 
-  return data;
+  return markBulkEmailDuplicateErrors(data);
 }
 
 function cleanAdditionalAppointment(
@@ -335,6 +337,66 @@ function uniqueEmails(values: string[]) {
   return result;
 }
 
+function bulkUserImportErrorList(user: BulkUserItem) {
+  return Array.isArray(user.importErrors) ? user.importErrors : [];
+}
+
+function withBulkUserImportError(user: BulkUserItem, error: string) {
+  const errors = Array.from(new Set([...bulkUserImportErrorList(user), error]));
+  return { ...user, importErrors: errors };
+}
+
+function bulkUserAliasEmails(user: BulkUserItem) {
+  return uniqueEmails([
+    ...metadataEmailList(user.metadata.sub_email),
+    ...metadataEmailList(user.metadata.aliasEmails),
+    ...metadataEmailList(user.metadata.secondary_emails),
+    ...metadataEmailList(user.metadata.worksmobileAliasEmails),
+  ]);
+}
+
+function markBulkEmailDuplicateErrors(users: BulkUserItem[]) {
+  const duplicateIndexes = new Set<number>();
+  const owners = new Map<string, Set<number>>();
+
+  users.forEach((user, index) => {
+    const primaryEmail = user.email.trim().toLowerCase();
+    const aliases = bulkUserAliasEmails(user);
+    const rowEmails = new Set<string>();
+
+    if (primaryEmail) {
+      rowEmails.add(primaryEmail);
+    }
+    for (const alias of aliases) {
+      if (primaryEmail && alias === primaryEmail) {
+        duplicateIndexes.add(index);
+      }
+      rowEmails.add(alias);
+    }
+
+    for (const email of rowEmails) {
+      const existing = owners.get(email) ?? new Set<number>();
+      existing.add(index);
+      owners.set(email, existing);
+    }
+  });
+
+  for (const indexes of owners.values()) {
+    if (indexes.size < 2) {
+      continue;
+    }
+    for (const index of indexes) {
+      duplicateIndexes.add(index);
+    }
+  }
+
+  return users.map((user, index) =>
+    duplicateIndexes.has(index)
+      ? withBulkUserImportError(user, "duplicateEmail")
+      : user,
+  );
+}
+
 function addWorksmobileAliasEmails(
   item: Partial<BulkUserItem> & { metadata: Record<string, unknown> },
   emails: string[],

adminfront/src/lib/adminApi.contract.test.ts

@@ -73,7 +73,12 @@ describe("adminApi endpoint contracts", () => {
     await adminApi.fetchUser("user-1");
     await adminApi.fetchWorksmobileOverview("tenant-1");
     await adminApi.fetchWorksmobileComparison("tenant-1", true);
+    await adminApi.fetchWorksmobileCredentialBatches("tenant-1");
     await adminApi.downloadWorksmobileInitialPasswordsCSV("tenant-1");
+    await adminApi.downloadWorksmobileInitialPasswordsCSV(
+      "tenant-1",
+      "credential-batch-1",
+    );
     await adminApi.fetchPasswordPolicy();
     await adminApi.fetchUserRpHistory("user-1");
     await adminApi.fetchMe();
@@ -104,6 +109,16 @@ describe("adminApi endpoint contracts", () => {
       "/v1/admin/tenants/tenant-1/worksmobile/comparison",
       { params: { includeMatched: true } },
     );
+    expect(apiClient.get).toHaveBeenCalledWith(
+      "/v1/admin/tenants/tenant-1/worksmobile/credential-batches",
+    );
+    expect(apiClient.get).toHaveBeenCalledWith(
+      "/v1/admin/tenants/tenant-1/worksmobile/initial-passwords.csv",
+      {
+        params: { batchId: "credential-batch-1" },
+        responseType: "blob",
+      },
+    );
     expect(await adminApi.exportTenantsCSV(true, "parent-1")).toMatchObject({
       filename: "export.csv",
     });
@@ -148,6 +163,20 @@ describe("adminApi endpoint contracts", () => {
     await adminApi.enqueueWorksmobileOrgUnitSync("tenant-1", "org/unit");
     await adminApi.enqueueWorksmobileOrgUnitDelete("tenant-1", "org/unit");
     await adminApi.enqueueWorksmobileUserSync("tenant-1", "user-1");
+    await adminApi.enqueueWorksmobileUserSync(
+      "tenant-1",
+      "user-2",
+      "credential-batch-1",
+    );
+    await adminApi.resetWorksmobileUserPassword(
+      "tenant-1",
+      "user-2",
+      "credential-batch-2",
+    );
+    await adminApi.deleteWorksmobileCredentialBatchPasswords(
+      "tenant-1",
+      "credential-batch-1",
+    );
     await adminApi.retryWorksmobileJob("tenant-1", "job-1");
     await adminApi.bulkUpdateUsers({ userIds: ["user-1"], status: "inactive" });
     await adminApi.bulkDeleteUsers(["user-1"]);
@@ -178,6 +207,17 @@ describe("adminApi endpoint contracts", () => {
     expect(apiClient.post).toHaveBeenCalledWith(
       "/v1/admin/tenants/tenant-1/worksmobile/orgunits/org%2Funit/sync",
     );
+    expect(apiClient.post).toHaveBeenCalledWith(
+      "/v1/admin/tenants/tenant-1/worksmobile/users/user-2/sync",
+      { credentialBatchId: "credential-batch-1" },
+    );
+    expect(apiClient.post).toHaveBeenCalledWith(
+      "/v1/admin/tenants/tenant-1/worksmobile/users/user-2/password/reset",
+      { credentialBatchId: "credential-batch-2" },
+    );
+    expect(apiClient.delete).toHaveBeenCalledWith(
+      "/v1/admin/tenants/tenant-1/worksmobile/credential-batches/credential-batch-1/passwords",
+    );
     expect(apiClient.delete).toHaveBeenCalledWith(
       "/v1/admin/relying-parties/client-1/owners/User:user-1",
     );

adminfront/src/lib/adminApi.ts

@@ -676,6 +676,7 @@ export type UserCreateResponse = UserSummary & {
 };
 
 export type UserUpdateRequest = {
+  email?: string;
   loginId?: string;
   password?: string;
   name?: string;
@@ -725,6 +726,7 @@ export type BulkUserAppointment = {
 };
 
 export type BulkUserItem = {
+  userId?: string;
   email: string;
   loginId?: string;
   name: string;
@@ -750,6 +752,7 @@ export type BulkUserItem = {
     emailDomain?: string;
   };
   metadata: Record<string, unknown>;
+  importErrors?: string[];
 };
 
 export type BulkUserResult = {
@@ -790,6 +793,30 @@ export type WorksmobileOverview = {
   recentJobs: WorksmobileOutboxItem[];
 };
 
+export type WorksmobileCredentialBatch = {
+  batchId: string;
+  operation?: string;
+  userCount: number;
+  pendingCount?: number;
+  processingCount?: number;
+  processedCount?: number;
+  failedCount?: number;
+  hasPasswords: boolean;
+  deletedAt?: string;
+  failures?: WorksmobileCredentialBatchFailure[];
+  createdAt?: string;
+  updatedAt?: string;
+};
+
+export type WorksmobileCredentialBatchFailure = {
+  userId?: string;
+  email?: string;
+  status: string;
+  retryCount: number;
+  lastError?: string;
+  updatedAt?: string;
+};
+
 export type WorksmobileComparisonItem = {
   resourceType: string;
   baronId?: string;
@@ -823,6 +850,10 @@ export type WorksmobileComparisonItem = {
   worksmobileParentName?: string;
   worksmobileParentEmail?: string;
   worksmobileParentExternalKey?: string;
+  worksmobileJobStatus?: string;
+  worksmobileJobRetryCount?: number;
+  worksmobileLastError?: string;
+  worksmobileLastAttemptAt?: string;
   status: string;
 };
 
@@ -906,10 +937,22 @@ export async function fetchWorksmobileComparison(
   return data;
 }
 
-export async function downloadWorksmobileInitialPasswordsCSV(tenantId: string) {
+export async function fetchWorksmobileCredentialBatches(tenantId: string) {
+  const { data } = await apiClient.get<WorksmobileCredentialBatch[]>(
+    `/v1/admin/tenants/${tenantId}/worksmobile/credential-batches`,
+  );
+  return data;
+}
+
+export async function downloadWorksmobileInitialPasswordsCSV(
+  tenantId: string,
+  batchId?: string,
+) {
+  const trimmedBatchId = batchId?.trim();
   const response = await apiClient.get<Blob>(
     `/v1/admin/tenants/${tenantId}/worksmobile/initial-passwords.csv`,
     {
+      ...(trimmedBatchId ? { params: { batchId: trimmedBatchId } } : {}),
       responseType: "blob",
     },
   );
@@ -924,6 +967,16 @@ export async function downloadWorksmobileInitialPasswordsCSV(tenantId: string) {
   };
 }
 
+export async function deleteWorksmobileCredentialBatchPasswords(
+  tenantId: string,
+  batchId: string,
+) {
+  const { data } = await apiClient.delete<WorksmobileCredentialBatch>(
+    `/v1/admin/tenants/${tenantId}/worksmobile/credential-batches/${encodeURIComponent(batchId)}/passwords`,
+  );
+  return data;
+}
+
 export async function enqueueWorksmobileBackfillDryRun(tenantId: string) {
   const { data } = await apiClient.post(
     `/v1/admin/tenants/${tenantId}/worksmobile/backfill/dry-run`,
@@ -954,10 +1007,30 @@ export async function enqueueWorksmobileOrgUnitDelete(
 export async function enqueueWorksmobileUserSync(
   tenantId: string,
   userId: string,
+  credentialBatchId?: string,
 ) {
-  const { data } = await apiClient.post<WorksmobileOutboxItem>(
-    `/v1/admin/tenants/${tenantId}/worksmobile/users/${userId}/sync`,
-  );
+  const trimmedBatchId = credentialBatchId?.trim();
+  const path = `/v1/admin/tenants/${tenantId}/worksmobile/users/${userId}/sync`;
+  const { data } = trimmedBatchId
+    ? await apiClient.post<WorksmobileOutboxItem>(path, {
+        credentialBatchId: trimmedBatchId,
+      })
+    : await apiClient.post<WorksmobileOutboxItem>(path);
+  return data;
+}
+
+export async function resetWorksmobileUserPassword(
+  tenantId: string,
+  userId: string,
+  credentialBatchId?: string,
+) {
+  const trimmedBatchId = credentialBatchId?.trim();
+  const path = `/v1/admin/tenants/${tenantId}/worksmobile/users/${userId}/password/reset`;
+  const { data } = trimmedBatchId
+    ? await apiClient.post<WorksmobileOutboxItem>(path, {
+        credentialBatchId: trimmedBatchId,
+      })
+    : await apiClient.post<WorksmobileOutboxItem>(path);
   return data;
 }
 

backend/cmd/server/main.go

@@ -750,11 +750,14 @@ func main() {
 
 	admin.Get("/tenants/:tenantId/worksmobile", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.GetOverview)
 	admin.Get("/tenants/:tenantId/worksmobile/comparison", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.GetComparison)
+	admin.Get("/tenants/:tenantId/worksmobile/credential-batches", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.ListCredentialBatches)
+	admin.Delete("/tenants/:tenantId/worksmobile/credential-batches/:batchId/passwords", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.DeleteCredentialBatchPasswords)
 	admin.Get("/tenants/:tenantId/worksmobile/initial-passwords.csv", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.DownloadInitialPasswordsCSV)
 	admin.Post("/tenants/:tenantId/worksmobile/backfill/dry-run", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.BackfillDryRun)
 	admin.Post("/tenants/:tenantId/worksmobile/orgunits/:orgUnitId/sync", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.SyncOrgUnit)
 	admin.Post("/tenants/:tenantId/worksmobile/orgunits/:orgUnitId/delete", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.DeleteOrgUnit)
 	admin.Post("/tenants/:tenantId/worksmobile/users/:userId/sync", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.SyncUser)
+	admin.Post("/tenants/:tenantId/worksmobile/users/:userId/password/reset", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.ResetUserPassword)
 	admin.Post("/tenants/:tenantId/worksmobile/jobs/:jobId/retry", requireAdmin, middleware.RequireKetoPermission(middleware.RBACConfig{AuthHandler: authHandler, KetoService: ketoService}, "Tenant", "manage"), worksmobileHandler.RetryJob)
 
 	// Organization & Org-Chart Management (Tenant Admin/Super Admin)

backend/internal/domain/worksmobile.go

@@ -20,10 +20,11 @@ const (
 )
 
 const (
-	WorksmobileActionUpsert  = "UPSERT"
-	WorksmobileActionDelete  = "DELETE"
-	WorksmobileActionDryRun  = "DRY_RUN"
-	WorksmobileActionSuspend = "SUSPEND"
+	WorksmobileActionUpsert        = "UPSERT"
+	WorksmobileActionDelete        = "DELETE"
+	WorksmobileActionDryRun        = "DRY_RUN"
+	WorksmobileActionSuspend       = "SUSPEND"
+	WorksmobileActionPasswordReset = "PASSWORD_RESET"
 )
 
 type WorksmobileOutbox struct {

backend/internal/handler/user_handler.go

@@ -13,8 +13,10 @@ import (
 	"fmt"
 	"log/slog"
 	"net/http"
+	"net/mail"
 	"os"
 	"regexp"
+	"sort"
 	"strconv"
 	"strings"
 	"time"
@@ -850,6 +852,7 @@ func (h *UserHandler) CreateUser(c *fiber.Ctx) error {
 }
 
 type bulkUserItem struct {
+	UserID                 string           `json:"userId"`
 	Email                  string           `json:"email"`
 	LoginID                string           `json:"loginId"`
 	Name                   string           `json:"name"`
@@ -906,6 +909,7 @@ func (h *UserHandler) BulkCreateUsers(c *fiber.Ctx) error {
 	var hanmacScope *hanmacEmailScope
 	var hanmacLocalParts map[string]bool
 	hanmacScopeLoaded := false
+	bulkEmailErrors := validateBulkUserEmailUniqueness(req.Users)
 
 	// Pre-fetch tenant data to avoid redundant DB calls
 	type tenantCacheItem struct {
@@ -1011,7 +1015,7 @@ func (h *UserHandler) BulkCreateUsers(c *fiber.Ctx) error {
 		return cacheTenantItem(buildTenantCacheItem(tenant)), nil
 	}
 
-	for _, item := range req.Users {
+	for index, item := range req.Users {
 		email := strings.TrimSpace(item.Email)
 		name := strings.TrimSpace(item.Name)
 		tenantID := strings.TrimSpace(item.TenantID)
@@ -1026,6 +1030,10 @@ func (h *UserHandler) BulkCreateUsers(c *fiber.Ctx) error {
 			results = append(results, bulkUserResult{Email: email, Success: false, Message: tenantSlugErr.Error()})
 			continue
 		}
+		if message, exists := bulkEmailErrors[index]; exists {
+			results = append(results, bulkUserResult{Email: email, Success: false, Status: "blockingError", Message: message})
+			continue
+		}
 
 		var tItem tenantCacheItem
 		var err error
@@ -1192,6 +1200,7 @@ func (h *UserHandler) BulkCreateUsers(c *fiber.Ctx) error {
 			}
 			item.Metadata["additionalAppointments"] = resolvedAppointments
 		}
+		normalizeBulkUserAliasMetadata(item.Metadata)
 		item.Metadata = sanitizeUserMetadata(item.Metadata)
 
 		password, _ := utils.GeneratePasswordWithPolicy(policy)
@@ -1252,6 +1261,7 @@ func (h *UserHandler) BulkCreateUsers(c *fiber.Ctx) error {
 		}
 
 		identityID, err := h.OryProvider.CreateUser(&domain.BrokerUser{
+			ID:          strings.TrimSpace(item.UserID),
 			Email:       userEmail,
 			Name:        item.Name,
 			PhoneNumber: userPhone,
@@ -1845,6 +1855,7 @@ func (h *UserHandler) UpdateUser(c *fiber.Ctx) error {
 	}
 
 	var req struct {
+		Email                  *string          `json:"email"`
 		LoginID                *string          `json:"loginId"`
 		Password               *string          `json:"password"`
 		Name                   *string          `json:"name"`
@@ -1948,6 +1959,31 @@ func (h *UserHandler) UpdateUser(c *fiber.Ctx) error {
 	if traits == nil {
 		traits = map[string]interface{}{}
 	}
+	if req.Email != nil {
+		currentEmail := strings.TrimSpace(extractTraitString(traits, "email"))
+		nextEmail := strings.ToLower(strings.TrimSpace(*req.Email))
+		if nextEmail == "" {
+			return errorJSON(c, fiber.StatusBadRequest, "email is required")
+		}
+		parsed, parseErr := mail.ParseAddress(nextEmail)
+		if parseErr != nil || !strings.EqualFold(parsed.Address, nextEmail) {
+			return errorJSON(c, fiber.StatusBadRequest, "invalid email")
+		}
+		if !strings.EqualFold(currentEmail, nextEmail) {
+			if requester == nil || domain.NormalizeRole(requester.Role) != domain.RoleSuperAdmin {
+				return errorJSON(c, fiber.StatusForbidden, "forbidden: only super admin can change user email")
+			}
+			if h.UserRepo != nil {
+				if existing, err := h.UserRepo.FindByEmail(c.Context(), nextEmail); err == nil && existing != nil && existing.ID != userID {
+					return errorJSON(c, fiber.StatusConflict, "email is already used by another user")
+				}
+				if taken, err := h.UserRepo.IsLoginIDTaken(c.Context(), nextEmail); err == nil && taken {
+					return errorJSON(c, fiber.StatusConflict, "email is already used as a login ID")
+				}
+			}
+			traits["email"] = nextEmail
+		}
+	}
 	delete(traits, "hanmacFamily")
 	delete(traits, "userType")
 
@@ -2048,6 +2084,13 @@ func (h *UserHandler) UpdateUser(c *fiber.Ctx) error {
 			}
 		}
 	}
+	if subEmailRaw, exists := req.Metadata["sub_email"]; exists {
+		subEmails := normalizeUserSubEmailValues(subEmailRaw)
+		traits["sub_email"] = subEmails
+		traits["aliasEmails"] = subEmails
+		traits["secondary_emails"] = subEmails
+		traits["worksmobileAliasEmails"] = subEmails
+	}
 
 	// [LoginID Sync based on Tenant Settings]
 	// Perform sync AFTER metadata merge to ensure traits contains current values
@@ -2860,6 +2903,156 @@ func normalizeCustomLoginIDsTrait(traits map[string]interface{}) {
 	}
 }
 
+func normalizeUserSubEmailValues(raw any) []interface{} {
+	values := make([]string, 0)
+	switch typed := raw.(type) {
+	case []string:
+		values = append(values, typed...)
+	case []interface{}:
+		for _, item := range typed {
+			values = append(values, fmt.Sprint(item))
+		}
+	case string:
+		values = append(values, typed)
+	default:
+		if raw != nil {
+			values = append(values, fmt.Sprint(raw))
+		}
+	}
+
+	seen := map[string]bool{}
+	result := make([]interface{}, 0, len(values))
+	for _, value := range values {
+		for _, part := range strings.Split(value, ",") {
+			normalized := strings.ToLower(strings.TrimSpace(part))
+			if normalized == "" || seen[normalized] {
+				continue
+			}
+			seen[normalized] = true
+			result = append(result, normalized)
+		}
+	}
+	return result
+}
+
+func validateBulkUserEmailUniqueness(users []bulkUserItem) map[int]string {
+	owners := map[string]map[int]bool{}
+	errorsByIndex := map[int]string{}
+
+	for index, user := range users {
+		primaryEmail := normalizeBulkUserEmail(user.Email)
+		aliases := bulkUserAliasEmailSet(user.Metadata)
+		rowEmails := map[string]bool{}
+		if primaryEmail != "" {
+			rowEmails[primaryEmail] = true
+		}
+		for alias := range aliases {
+			if primaryEmail != "" && alias == primaryEmail {
+				errorsByIndex[index] = "duplicate email in bulk request: " + alias
+			}
+			rowEmails[alias] = true
+		}
+		for email := range rowEmails {
+			if owners[email] == nil {
+				owners[email] = map[int]bool{}
+			}
+			owners[email][index] = true
+		}
+	}
+
+	for email, indexes := range owners {
+		if len(indexes) < 2 {
+			continue
+		}
+		for index := range indexes {
+			errorsByIndex[index] = "duplicate email in bulk request: " + email
+		}
+	}
+
+	return errorsByIndex
+}
+
+func normalizeBulkUserAliasMetadata(metadata map[string]any) {
+	if metadata == nil {
+		return
+	}
+	aliases := bulkUserAliasEmailSet(metadata)
+	hasAliasField := false
+	for _, key := range []string{"sub_email", "aliasEmails", "secondary_emails", "worksmobileAliasEmails"} {
+		if _, exists := metadata[key]; exists {
+			hasAliasField = true
+			break
+		}
+	}
+	if !hasAliasField {
+		return
+	}
+	values := make([]interface{}, 0, len(aliases))
+	for alias := range aliases {
+		values = append(values, alias)
+	}
+	sort.Slice(values, func(i, j int) bool {
+		return fmt.Sprint(values[i]) < fmt.Sprint(values[j])
+	})
+	metadata["sub_email"] = values
+	metadata["aliasEmails"] = values
+	metadata["secondary_emails"] = values
+	metadata["worksmobileAliasEmails"] = values
+}
+
+func bulkUserAliasEmailSet(metadata map[string]any) map[string]bool {
+	aliases := map[string]bool{}
+	for _, key := range []string{"sub_email", "aliasEmails", "secondary_emails", "worksmobileAliasEmails"} {
+		for _, value := range bulkUserEmailValues(metadata[key]) {
+			aliases[value] = true
+		}
+	}
+	return aliases
+}
+
+func bulkUserEmailValues(raw any) []string {
+	values := make([]string, 0)
+	switch typed := raw.(type) {
+	case []string:
+		values = append(values, typed...)
+	case []interface{}:
+		for _, item := range typed {
+			values = append(values, fmt.Sprint(item))
+		}
+	case string:
+		values = append(values, typed)
+	default:
+		if raw != nil {
+			values = append(values, fmt.Sprint(raw))
+		}
+	}
+
+	result := make([]string, 0, len(values))
+	for _, value := range values {
+		for _, token := range strings.FieldsFunc(value, func(r rune) bool {
+			return r == ',' || r == ';' || r == '\n' || r == '\r' || r == '\t'
+		}) {
+			email := normalizeBulkUserEmail(token)
+			if email != "" {
+				result = append(result, email)
+			}
+		}
+	}
+	return result
+}
+
+func normalizeBulkUserEmail(value string) string {
+	normalized := strings.ToLower(strings.TrimSpace(value))
+	if normalized == "" {
+		return ""
+	}
+	parsed, err := mail.ParseAddress(normalized)
+	if err != nil {
+		return normalized
+	}
+	return strings.ToLower(strings.TrimSpace(parsed.Address))
+}
+
 func formatTime(value time.Time) string {
 	if value.IsZero() {
 		return ""

backend/internal/handler/user_handler_test.go

@@ -600,6 +600,171 @@ func TestUserHandler_BulkCreateUsers(t *testing.T) {
 	})
 }
 
+func TestUserHandler_BulkCreateUsersPreservesRequestedUserID(t *testing.T) {
+	app := fiber.New()
+	mockKratos := new(MockKratosAdmin)
+	mockOry := new(MockOryProvider)
+	mockTenant := new(MockTenantServiceForUser)
+	const requestedUserID = "9f8cc1b1-af8d-45d4-946c-924a529c2556"
+
+	h := &UserHandler{
+		KratosAdmin:   mockKratos,
+		OryProvider:   mockOry,
+		TenantService: mockTenant,
+	}
+
+	app.Post("/users/bulk", h.BulkCreateUsers)
+
+	mockOry.On("GetPasswordPolicy").Return(&domain.PasswordPolicy{MinLength: 8}, nil)
+	mockTenant.On("GetTenant", mock.Anything, "tenant-123").Return(&domain.Tenant{
+		ID:     "tenant-123",
+		Slug:   "restore-tenant",
+		Config: domain.JSONMap{},
+	}, nil).Once()
+	mockOry.On("CreateUser", mock.MatchedBy(func(user *domain.BrokerUser) bool {
+		return user != nil && user.ID == requestedUserID && user.Email == "restore@test.com"
+	}), mock.Anything).Return(requestedUserID, nil).Once()
+
+	payload := map[string]any{
+		"users": []map[string]any{
+			{
+				"userId":     requestedUserID,
+				"email":      "restore@test.com",
+				"name":       "Restore User",
+				"tenantId":   "tenant-123",
+				"tenantSlug": "restore-tenant",
+				"metadata":   map[string]any{},
+			},
+		},
+	}
+	body, _ := json.Marshal(payload)
+	req := httptest.NewRequest("POST", "/users/bulk", bytes.NewReader(body))
+	req.Header.Set("Content-Type", "application/json")
+
+	resp, _ := app.Test(req)
+	require.Equal(t, http.StatusOK, resp.StatusCode)
+
+	var result map[string]any
+	require.NoError(t, json.NewDecoder(resp.Body).Decode(&result))
+	results := result["results"].([]any)
+	require.Len(t, results, 1)
+	row := results[0].(map[string]any)
+	assert.True(t, row["success"].(bool))
+	assert.Equal(t, requestedUserID, row["userId"])
+	mockOry.AssertExpectations(t)
+}
+
+func TestUserHandler_BulkCreateUsersRejectsDuplicateAliasEmailsInBatch(t *testing.T) {
+	app := fiber.New()
+	mockKratos := new(MockKratosAdmin)
+	mockOry := new(MockOryProvider)
+	mockTenant := new(MockTenantServiceForUser)
+	h := &UserHandler{
+		KratosAdmin:   mockKratos,
+		OryProvider:   mockOry,
+		TenantService: mockTenant,
+	}
+	app.Post("/users/bulk", h.BulkCreateUsers)
+
+	mockOry.On("GetPasswordPolicy").Return(&domain.PasswordPolicy{MinLength: 8}, nil).Once()
+
+	payload := map[string]interface{}{
+		"users": []map[string]interface{}{
+			{
+				"email":      "user1@samaneng.com",
+				"name":       "User One",
+				"tenantSlug": "rnd-saman",
+				"metadata": map[string]interface{}{
+					"sub_email": []interface{}{"shared@hanmaceng.co.kr"},
+				},
+			},
+			{
+				"email":      "user2@samaneng.com",
+				"name":       "User Two",
+				"tenantSlug": "rnd-saman",
+				"metadata": map[string]interface{}{
+					"worksmobileAliasEmails": []interface{}{"shared@hanmaceng.co.kr"},
+				},
+			},
+		},
+	}
+	body, _ := json.Marshal(payload)
+	req := httptest.NewRequest(http.MethodPost, "/users/bulk", bytes.NewReader(body))
+	req.Header.Set("Content-Type", "application/json")
+
+	resp, err := app.Test(req)
+	require.NoError(t, err)
+	require.Equal(t, http.StatusOK, resp.StatusCode)
+
+	var result map[string]interface{}
+	require.NoError(t, json.NewDecoder(resp.Body).Decode(&result))
+	results := result["results"].([]interface{})
+	require.Len(t, results, 2)
+	for _, item := range results {
+		row := item.(map[string]interface{})
+		require.False(t, row["success"].(bool))
+		require.Equal(t, "blockingError", row["status"])
+		require.Contains(t, row["message"].(string), "duplicate email")
+	}
+	mockOry.AssertExpectations(t)
+	mockOry.AssertNotCalled(t, "CreateUser", mock.Anything, mock.Anything)
+	mockTenant.AssertNotCalled(t, "GetTenantBySlug", mock.Anything, mock.Anything)
+}
+
+func TestUserHandler_BulkCreateUsersRejectsPrimaryEmailUsedAsSubEmail(t *testing.T) {
+	app := fiber.New()
+	mockKratos := new(MockKratosAdmin)
+	mockOry := new(MockOryProvider)
+	mockTenant := new(MockTenantServiceForUser)
+	h := &UserHandler{
+		KratosAdmin:   mockKratos,
+		OryProvider:   mockOry,
+		TenantService: mockTenant,
+	}
+	app.Post("/users/bulk", h.BulkCreateUsers)
+
+	mockOry.On("GetPasswordPolicy").Return(&domain.PasswordPolicy{MinLength: 8}, nil).Once()
+
+	payload := map[string]interface{}{
+		"users": []map[string]interface{}{
+			{
+				"email":      "user1@samaneng.com",
+				"name":       "User One",
+				"tenantSlug": "rnd-saman",
+				"metadata": map[string]interface{}{
+					"sub_email": []interface{}{"user2@samaneng.com"},
+				},
+			},
+			{
+				"email":      "user2@samaneng.com",
+				"name":       "User Two",
+				"tenantSlug": "rnd-saman",
+			},
+		},
+	}
+	body, _ := json.Marshal(payload)
+	req := httptest.NewRequest(http.MethodPost, "/users/bulk", bytes.NewReader(body))
+	req.Header.Set("Content-Type", "application/json")
+
+	resp, err := app.Test(req)
+	require.NoError(t, err)
+	require.Equal(t, http.StatusOK, resp.StatusCode)
+
+	var result map[string]interface{}
+	require.NoError(t, json.NewDecoder(resp.Body).Decode(&result))
+	results := result["results"].([]interface{})
+	require.Len(t, results, 2)
+	for _, item := range results {
+		row := item.(map[string]interface{})
+		require.False(t, row["success"].(bool))
+		require.Equal(t, "blockingError", row["status"])
+		require.Contains(t, row["message"].(string), "duplicate email")
+	}
+	mockOry.AssertExpectations(t)
+	mockOry.AssertNotCalled(t, "CreateUser", mock.Anything, mock.Anything)
+	mockTenant.AssertNotCalled(t, "GetTenantBySlug", mock.Anything, mock.Anything)
+}
+
 func TestUserHandler_BulkCreateUsers_ResolvesAdditionalAppointment(t *testing.T) {
 	app := fiber.New()
 	mockKratos := new(MockKratosAdmin)
@@ -1429,6 +1594,138 @@ func TestUserHandler_UpdateUser_RejectsDeprecatedAdminRoles(t *testing.T) {
 	mockKratos.AssertExpectations(t)
 }
 
+func TestUserHandler_UpdateUser_AllowsSuperAdminEmailChange(t *testing.T) {
+	app := fiber.New()
+	mockKratos := new(MockKratosAdmin)
+	h := &UserHandler{KratosAdmin: mockKratos}
+	app.Put("/users/:id", func(c *fiber.Ctx) error {
+		c.Locals("user_profile", &domain.UserProfileResponse{ID: "admin-1", Role: domain.RoleSuperAdmin})
+		return h.UpdateUser(c)
+	})
+
+	userID := "u-1"
+	mockKratos.On("GetIdentity", mock.Anything, userID).Return(&service.KratosIdentity{
+		ID: userID,
+		Traits: map[string]interface{}{
+			"email": "old@example.com",
+			"name":  "사용자",
+			"role":  domain.RoleUser,
+		},
+		State: "active",
+	}, nil).Once()
+	mockKratos.On("UpdateIdentity", mock.Anything, userID, mock.MatchedBy(func(traits map[string]interface{}) bool {
+		return traits["email"] == "new@example.com"
+	}), "").Return(&service.KratosIdentity{
+		ID: userID,
+		Traits: map[string]interface{}{
+			"email": "new@example.com",
+			"name":  "사용자",
+			"role":  domain.RoleUser,
+		},
+		State: "active",
+	}, nil).Once()
+
+	body, _ := json.Marshal(map[string]interface{}{"email": "new@example.com"})
+	req := httptest.NewRequest(http.MethodPut, "/users/"+userID, bytes.NewReader(body))
+	req.Header.Set("Content-Type", "application/json")
+
+	resp, err := app.Test(req)
+	require.NoError(t, err)
+	require.Equal(t, http.StatusOK, resp.StatusCode)
+	mockKratos.AssertExpectations(t)
+}
+
+func TestUserHandler_UpdateUserClearsWorksmobileAliasMetadataWhenSubEmailIsCleared(t *testing.T) {
+	app := fiber.New()
+	mockKratos := new(MockKratosAdmin)
+	h := &UserHandler{KratosAdmin: mockKratos}
+	app.Put("/users/:id", func(c *fiber.Ctx) error {
+		c.Locals("user_profile", &domain.UserProfileResponse{ID: "admin-1", Role: domain.RoleSuperAdmin})
+		return h.UpdateUser(c)
+	})
+
+	userID := "u-1"
+	mockKratos.On("GetIdentity", mock.Anything, userID).Return(&service.KratosIdentity{
+		ID: userID,
+		Traits: map[string]interface{}{
+			"email":                  "user@example.com",
+			"name":                   "사용자",
+			"role":                   domain.RoleUser,
+			"sub_email":              []interface{}{"alias@hanmaceng.co.kr"},
+			"aliasEmails":            []interface{}{"alias@hanmaceng.co.kr"},
+			"secondary_emails":       []interface{}{"alias@hanmaceng.co.kr"},
+			"worksmobileAliasEmails": []interface{}{"alias@hanmaceng.co.kr"},
+		},
+		State: "active",
+	}, nil).Once()
+	mockKratos.On("UpdateIdentity", mock.Anything, userID, mock.MatchedBy(func(traits map[string]interface{}) bool {
+		for _, key := range []string{"sub_email", "aliasEmails", "secondary_emails", "worksmobileAliasEmails"} {
+			values, ok := traits[key].([]interface{})
+			if !ok || len(values) != 0 {
+				return false
+			}
+		}
+
+		return true
+	}), "").Return(&service.KratosIdentity{
+		ID: userID,
+		Traits: map[string]interface{}{
+			"email":                  "user@example.com",
+			"name":                   "사용자",
+			"role":                   domain.RoleUser,
+			"sub_email":              []interface{}{},
+			"aliasEmails":            []interface{}{},
+			"secondary_emails":       []interface{}{},
+			"worksmobileAliasEmails": []interface{}{},
+		},
+		State: "active",
+	}, nil).Once()
+
+	body, _ := json.Marshal(map[string]interface{}{
+		"metadata": map[string]interface{}{
+			"sub_email": []interface{}{},
+		},
+	})
+	req := httptest.NewRequest(http.MethodPut, "/users/"+userID, bytes.NewReader(body))
+	req.Header.Set("Content-Type", "application/json")
+
+	resp, err := app.Test(req)
+	require.NoError(t, err)
+	require.Equal(t, http.StatusOK, resp.StatusCode)
+	mockKratos.AssertExpectations(t)
+}
+
+func TestUserHandler_UpdateUser_RejectsNonSuperAdminEmailChange(t *testing.T) {
+	app := fiber.New()
+	mockKratos := new(MockKratosAdmin)
+	h := &UserHandler{KratosAdmin: mockKratos}
+	app.Put("/users/:id", func(c *fiber.Ctx) error {
+		c.Locals("user_profile", &domain.UserProfileResponse{ID: "user-2", Role: domain.RoleUser})
+		return h.UpdateUser(c)
+	})
+
+	userID := "u-1"
+	mockKratos.On("GetIdentity", mock.Anything, userID).Return(&service.KratosIdentity{
+		ID: userID,
+		Traits: map[string]interface{}{
+			"email": "old@example.com",
+			"name":  "사용자",
+			"role":  domain.RoleUser,
+		},
+		State: "active",
+	}, nil).Once()
+
+	body, _ := json.Marshal(map[string]interface{}{"email": "new@example.com"})
+	req := httptest.NewRequest(http.MethodPut, "/users/"+userID, bytes.NewReader(body))
+	req.Header.Set("Content-Type", "application/json")
+
+	resp, err := app.Test(req)
+	require.NoError(t, err)
+	require.Equal(t, http.StatusForbidden, resp.StatusCode)
+	mockKratos.AssertExpectations(t)
+	mockKratos.AssertNotCalled(t, "UpdateIdentity", mock.Anything, mock.Anything, mock.Anything, mock.Anything)
+}
+
 func TestSyncCustomLoginIDs_IgnoresFlatMetadataMaps(t *testing.T) {
 	mockTenant := new(MockTenantServiceForUser)
 	tenantID := "tenant-uuid"

backend/internal/handler/worksmobile_handler.go

@@ -72,13 +72,30 @@ func (h *WorksmobileHandler) DeleteOrgUnit(c *fiber.Ctx) error {
 
 func (h *WorksmobileHandler) SyncUser(c *fiber.Ctx) error {
 	userID := strings.TrimSpace(c.Params("userId"))
-	job, err := h.Service.EnqueueUserSync(c.Context(), strings.TrimSpace(c.Params("tenantId")), userID)
+	credentialBatchID, err := parseWorksmobileCredentialBatchID(c)
+	if err != nil {
+		return errorJSON(c, fiber.StatusBadRequest, err.Error())
+	}
+	job, err := h.Service.EnqueueUserSync(c.Context(), strings.TrimSpace(c.Params("tenantId")), userID, credentialBatchID)
 	if err != nil {
 		return worksmobileGuardError(c, err, "sync_user", "user_id", userID)
 	}
 	return c.Status(fiber.StatusAccepted).JSON(job)
 }
 
+func (h *WorksmobileHandler) ResetUserPassword(c *fiber.Ctx) error {
+	userID := strings.TrimSpace(c.Params("userId"))
+	credentialBatchID, err := parseWorksmobileCredentialBatchID(c)
+	if err != nil {
+		return errorJSON(c, fiber.StatusBadRequest, err.Error())
+	}
+	job, err := h.Service.EnqueueUserPasswordReset(c.Context(), strings.TrimSpace(c.Params("tenantId")), userID, credentialBatchID)
+	if err != nil {
+		return worksmobileGuardError(c, err, "reset_user_password", "user_id", userID)
+	}
+	return c.Status(fiber.StatusAccepted).JSON(job)
+}
+
 func (h *WorksmobileHandler) RetryJob(c *fiber.Ctx) error {
 	jobID := strings.TrimSpace(c.Params("jobId"))
 	job, err := h.Service.RetryJob(c.Context(), strings.TrimSpace(c.Params("tenantId")), jobID)
@@ -89,18 +106,18 @@ func (h *WorksmobileHandler) RetryJob(c *fiber.Ctx) error {
 }
 
 func (h *WorksmobileHandler) DownloadInitialPasswordsCSV(c *fiber.Ctx) error {
-	credentials, err := h.Service.ListInitialPasswordCredentials(c.Context(), strings.TrimSpace(c.Params("tenantId")))
+	credentials, err := h.Service.ListInitialPasswordCredentials(c.Context(), strings.TrimSpace(c.Params("tenantId")), strings.TrimSpace(c.Query("batchId")))
 	if err != nil {
 		return worksmobileGuardError(c, err, "download_initial_passwords")
 	}
 
 	var buf bytes.Buffer
 	writer := csv.NewWriter(&buf)
-	if err := writer.Write([]string{"email", "initialPassword", "status", "lastError"}); err != nil {
+	if err := writer.Write([]string{"email", "name", "primaryLeafOrgName", "initialPassword", "status", "lastError"}); err != nil {
 		return errorJSON(c, fiber.StatusInternalServerError, err.Error())
 	}
 	for _, credential := range credentials {
-		if err := writer.Write([]string{credential.Email, credential.InitialPassword, credential.Status, credential.LastError}); err != nil {
+		if err := writer.Write([]string{credential.Email, credential.Name, credential.PrimaryLeafOrgName, credential.InitialPassword, credential.Status, credential.LastError}); err != nil {
 			return errorJSON(c, fiber.StatusInternalServerError, err.Error())
 		}
 	}
@@ -114,6 +131,42 @@ func (h *WorksmobileHandler) DownloadInitialPasswordsCSV(c *fiber.Ctx) error {
 	return c.Send(buf.Bytes())
 }
 
+func (h *WorksmobileHandler) ListCredentialBatches(c *fiber.Ctx) error {
+	batches, err := h.Service.ListCredentialBatches(c.Context(), strings.TrimSpace(c.Params("tenantId")))
+	if err != nil {
+		return worksmobileGuardError(c, err, "list_credential_batches")
+	}
+	return c.JSON(batches)
+}
+
+func (h *WorksmobileHandler) DeleteCredentialBatchPasswords(c *fiber.Ctx) error {
+	batchID := strings.TrimSpace(c.Params("batchId"))
+	batch, err := h.Service.DeleteCredentialBatchPasswords(c.Context(), strings.TrimSpace(c.Params("tenantId")), batchID)
+	if err != nil {
+		return worksmobileGuardError(c, err, "delete_credential_batch_passwords", "batch_id", batchID)
+	}
+	return c.JSON(batch)
+}
+
+type worksmobileCredentialBatchRequest struct {
+	CredentialBatchID string `json:"credentialBatchId"`
+}
+
+func parseWorksmobileCredentialBatchID(c *fiber.Ctx) (string, error) {
+	batchID := strings.TrimSpace(c.Query("credentialBatchId"))
+	if len(bytes.TrimSpace(c.Body())) == 0 {
+		return batchID, nil
+	}
+	var req worksmobileCredentialBatchRequest
+	if err := c.BodyParser(&req); err != nil {
+		return "", err
+	}
+	if bodyBatchID := strings.TrimSpace(req.CredentialBatchID); bodyBatchID != "" {
+		return bodyBatchID, nil
+	}
+	return batchID, nil
+}
+
 func worksmobileOverviewAllowed(overview service.WorksmobileTenantOverview) bool {
 	return overview.Tenant.Slug == service.HanmacFamilyTenantSlug && overview.Tenant.ParentID == nil
 }

backend/internal/handler/worksmobile_handler_test.go

@@ -9,6 +9,7 @@ import (
 	"io"
 	"log/slog"
 	"net/http/httptest"
+	"strings"
 	"testing"
 
 	"github.com/gofiber/fiber/v2"
@@ -51,7 +52,13 @@ func TestWorksmobileHandlerReturnsOverviewForHanmacTenant(t *testing.T) {
 func TestWorksmobileHandlerDownloadsInitialPasswordCSV(t *testing.T) {
 	h := NewWorksmobileHandler(&fakeWorksmobileAdminService{
 		credentials: []service.WorksmobileInitialPasswordCredential{
-			{Email: "user@hanmaceng.co.kr", InitialPassword: "Aa1!Aa1!Aa1!Aa1!", Status: "processed"},
+			{
+				Email:              "user@hanmaceng.co.kr",
+				Name:               "홍길동",
+				PrimaryLeafOrgName: "인재성장",
+				InitialPassword:    "Aa1!Aa1!Aa1!Aa1!",
+				Status:             "processed",
+			},
 		},
 	})
 	app := fiber.New()
@@ -63,8 +70,87 @@ func TestWorksmobileHandlerDownloadsInitialPasswordCSV(t *testing.T) {
 	require.Contains(t, resp.Header.Get("Content-Disposition"), "worksmobile_initial_passwords.csv")
 	body, err := io.ReadAll(resp.Body)
 	require.NoError(t, err)
-	require.Contains(t, string(body), "email,initialPassword,status,lastError")
-	require.Contains(t, string(body), "user@hanmaceng.co.kr,Aa1!Aa1!Aa1!Aa1!,processed,")
+	require.Contains(t, string(body), "email,name,primaryLeafOrgName,initialPassword,status,lastError")
+	require.Contains(t, string(body), "user@hanmaceng.co.kr,홍길동,인재성장,Aa1!Aa1!Aa1!Aa1!,processed,")
+}
+
+func TestWorksmobileHandlerPassesInitialPasswordBatchID(t *testing.T) {
+	fakeService := &fakeWorksmobileAdminService{
+		credentials: []service.WorksmobileInitialPasswordCredential{
+			{Email: "batch-user@hanmaceng.co.kr", InitialPassword: "BatchPass1!", Status: "pending"},
+		},
+	}
+	h := NewWorksmobileHandler(fakeService)
+	app := fiber.New()
+	app.Get("/tenants/:tenantId/worksmobile/initial-passwords.csv", h.DownloadInitialPasswordsCSV)
+
+	resp, err := app.Test(httptest.NewRequest("GET", "/tenants/hanmac-id/worksmobile/initial-passwords.csv?batchId=batch-1", nil))
+
+	require.NoError(t, err)
+	require.Equal(t, fiber.StatusOK, resp.StatusCode)
+	require.Equal(t, "batch-1", fakeService.downloadCredentialBatchID)
+}
+
+func TestWorksmobileHandlerPassesSyncUserCredentialBatchID(t *testing.T) {
+	fakeService := &fakeWorksmobileAdminService{}
+	h := NewWorksmobileHandler(fakeService)
+	app := fiber.New()
+	app.Post("/tenants/:tenantId/worksmobile/users/:userId/sync", h.SyncUser)
+
+	req := httptest.NewRequest("POST", "/tenants/hanmac-id/worksmobile/users/user-1/sync", strings.NewReader(`{"credentialBatchId":"batch-1"}`))
+	req.Header.Set("Content-Type", "application/json")
+	resp, err := app.Test(req)
+
+	require.NoError(t, err)
+	require.Equal(t, fiber.StatusAccepted, resp.StatusCode)
+	require.Equal(t, "batch-1", fakeService.syncUserCredentialBatchID)
+}
+
+func TestWorksmobileHandlerPassesPasswordResetCredentialBatchID(t *testing.T) {
+	fakeService := &fakeWorksmobileAdminService{}
+	h := NewWorksmobileHandler(fakeService)
+	app := fiber.New()
+	app.Post("/tenants/:tenantId/worksmobile/users/:userId/password/reset", h.ResetUserPassword)
+
+	req := httptest.NewRequest("POST", "/tenants/hanmac-id/worksmobile/users/user-1/password/reset", strings.NewReader(`{"credentialBatchId":"batch-1"}`))
+	req.Header.Set("Content-Type", "application/json")
+	resp, err := app.Test(req)
+
+	require.NoError(t, err)
+	require.Equal(t, fiber.StatusAccepted, resp.StatusCode)
+	require.Equal(t, "batch-1", fakeService.resetPasswordCredentialBatchID)
+}
+
+func TestWorksmobileHandlerReturnsCredentialBatchHistory(t *testing.T) {
+	h := NewWorksmobileHandler(&fakeWorksmobileAdminService{
+		credentialBatches: []service.WorksmobileCredentialBatch{
+			{BatchID: "batch-1", UserCount: 2, HasPasswords: true},
+		},
+	})
+	app := fiber.New()
+	app.Get("/tenants/:tenantId/worksmobile/credential-batches", h.ListCredentialBatches)
+
+	resp, err := app.Test(httptest.NewRequest("GET", "/tenants/hanmac-id/worksmobile/credential-batches", nil))
+
+	require.NoError(t, err)
+	require.Equal(t, fiber.StatusOK, resp.StatusCode)
+	body, err := io.ReadAll(resp.Body)
+	require.NoError(t, err)
+	require.Contains(t, string(body), `"batchId":"batch-1"`)
+	require.Contains(t, string(body), `"userCount":2`)
+}
+
+func TestWorksmobileHandlerDeletesCredentialBatchPasswords(t *testing.T) {
+	fakeService := &fakeWorksmobileAdminService{}
+	h := NewWorksmobileHandler(fakeService)
+	app := fiber.New()
+	app.Delete("/tenants/:tenantId/worksmobile/credential-batches/:batchId/passwords", h.DeleteCredentialBatchPasswords)
+
+	resp, err := app.Test(httptest.NewRequest("DELETE", "/tenants/hanmac-id/worksmobile/credential-batches/batch-1/passwords", nil))
+
+	require.NoError(t, err)
+	require.Equal(t, fiber.StatusOK, resp.StatusCode)
+	require.Equal(t, "batch-1", fakeService.deletedCredentialBatchID)
 }
 
 func TestWorksmobileHandlerLogsActionFailures(t *testing.T) {
@@ -91,9 +177,14 @@ func TestWorksmobileHandlerLogsActionFailures(t *testing.T) {
 }
 
 type fakeWorksmobileAdminService struct {
-	overview    service.WorksmobileTenantOverview
-	credentials []service.WorksmobileInitialPasswordCredential
-	syncUserErr error
+	overview                       service.WorksmobileTenantOverview
+	credentials                    []service.WorksmobileInitialPasswordCredential
+	syncUserErr                    error
+	syncUserCredentialBatchID      string
+	resetPasswordCredentialBatchID string
+	downloadCredentialBatchID      string
+	deletedCredentialBatchID       string
+	credentialBatches              []service.WorksmobileCredentialBatch
 }
 
 func (f *fakeWorksmobileAdminService) GetTenantOverview(ctx context.Context, tenantID string) (service.WorksmobileTenantOverview, error) {
@@ -116,17 +207,33 @@ func (f *fakeWorksmobileAdminService) EnqueueOrgUnitDelete(ctx context.Context,
 	return &domain.WorksmobileOutbox{ID: "job-orgunit-delete", ResourceID: orgUnitID, Action: domain.WorksmobileActionDelete}, nil
 }
 
-func (f *fakeWorksmobileAdminService) EnqueueUserSync(ctx context.Context, tenantID, userID string) (*domain.WorksmobileOutbox, error) {
+func (f *fakeWorksmobileAdminService) EnqueueUserSync(ctx context.Context, tenantID, userID, credentialBatchID string) (*domain.WorksmobileOutbox, error) {
+	f.syncUserCredentialBatchID = credentialBatchID
 	if f.syncUserErr != nil {
 		return nil, f.syncUserErr
 	}
 	return &domain.WorksmobileOutbox{ID: "job-user", ResourceID: userID}, nil
 }
 
+func (f *fakeWorksmobileAdminService) EnqueueUserPasswordReset(ctx context.Context, tenantID, userID, credentialBatchID string) (*domain.WorksmobileOutbox, error) {
+	f.resetPasswordCredentialBatchID = credentialBatchID
+	return &domain.WorksmobileOutbox{ID: "job-user-password-reset", ResourceID: userID}, nil
+}
+
 func (f *fakeWorksmobileAdminService) RetryJob(ctx context.Context, tenantID, jobID string) (*domain.WorksmobileOutbox, error) {
 	return &domain.WorksmobileOutbox{ID: jobID}, nil
 }
 
-func (f *fakeWorksmobileAdminService) ListInitialPasswordCredentials(ctx context.Context, tenantID string) ([]service.WorksmobileInitialPasswordCredential, error) {
+func (f *fakeWorksmobileAdminService) ListInitialPasswordCredentials(ctx context.Context, tenantID, credentialBatchID string) ([]service.WorksmobileInitialPasswordCredential, error) {
+	f.downloadCredentialBatchID = credentialBatchID
 	return f.credentials, nil
 }
+
+func (f *fakeWorksmobileAdminService) ListCredentialBatches(ctx context.Context, tenantID string) ([]service.WorksmobileCredentialBatch, error) {
+	return f.credentialBatches, nil
+}
+
+func (f *fakeWorksmobileAdminService) DeleteCredentialBatchPasswords(ctx context.Context, tenantID, credentialBatchID string) (service.WorksmobileCredentialBatch, error) {
+	f.deletedCredentialBatchID = credentialBatchID
+	return service.WorksmobileCredentialBatch{BatchID: credentialBatchID}, nil
+}

backend/internal/repository/worksmobile_outbox_repository.go

@@ -12,6 +12,8 @@ import (
 type WorksmobileOutboxRepository interface {
 	Create(ctx context.Context, item *domain.WorksmobileOutbox) error
 	ListRecent(ctx context.Context, limit int) ([]domain.WorksmobileOutbox, error)
+	ListCredentialBatchJobs(ctx context.Context, tenantRootID, credentialBatchID string) ([]domain.WorksmobileOutbox, error)
+	UpdatePayload(ctx context.Context, id string, payload domain.JSONMap) error
 	ListReady(ctx context.Context, limit int) ([]domain.WorksmobileOutbox, error)
 	FindByID(ctx context.Context, id string) (*domain.WorksmobileOutbox, error)
 	MarkRetry(ctx context.Context, id string) error
@@ -56,6 +58,24 @@ func (r *worksmobileOutboxRepository) ListRecent(ctx context.Context, limit int)
 	return rows, err
 }
 
+func (r *worksmobileOutboxRepository) ListCredentialBatchJobs(ctx context.Context, tenantRootID, credentialBatchID string) ([]domain.WorksmobileOutbox, error) {
+	query := r.db.WithContext(ctx).
+		Where("resource_type = ? AND payload ->> 'tenantRootId' = ? AND coalesce(payload ->> 'credentialBatchId', '') <> ?", domain.WorksmobileResourceUser, tenantRootID, "")
+	if credentialBatchID != "" {
+		query = query.Where("payload ->> 'credentialBatchId' = ?", credentialBatchID)
+	}
+	var rows []domain.WorksmobileOutbox
+	err := query.Order("created_at desc").Find(&rows).Error
+	return rows, err
+}
+
+func (r *worksmobileOutboxRepository) UpdatePayload(ctx context.Context, id string, payload domain.JSONMap) error {
+	return r.db.WithContext(ctx).Model(&domain.WorksmobileOutbox{}).Where("id = ?", id).Updates(map[string]any{
+		"payload":    payload,
+		"updated_at": time.Now(),
+	}).Error
+}
+
 func (r *worksmobileOutboxRepository) ListReady(ctx context.Context, limit int) ([]domain.WorksmobileOutbox, error) {
 	if limit <= 0 || limit > 100 {
 		limit = 20

backend/internal/service/kratos_admin_service.go

@@ -290,6 +290,9 @@ func (s *kratosAdminService) CreateUser(ctx context.Context, user *domain.Broker
 		},
 		"state": "active",
 	}
+	if requestedID := strings.TrimSpace(user.ID); requestedID != "" {
+		payload["id"] = requestedID
+	}
 
 	body, _ := json.Marshal(payload)
 	endpoint := strings.TrimRight(s.AdminURL, "/") + "/admin/identities"
@@ -316,6 +319,9 @@ func (s *kratosAdminService) CreateUser(ctx context.Context, user *domain.Broker
 	if err := json.NewDecoder(resp.Body).Decode(&created); err != nil {
 		return "", err
 	}
+	if requestedID := strings.TrimSpace(user.ID); requestedID != "" && created.ID != requestedID {
+		return "", fmt.Errorf("kratos admin: requested identity id was not preserved requested=%s actual=%s", requestedID, created.ID)
+	}
 
 	return created.ID, nil
 }

backend/internal/service/ory_service.go

@@ -134,6 +134,9 @@ func (o *OryProvider) CreateUser(user *domain.BrokerUser, password string) (stri
 			},
 		},
 	}
+	if requestedID := strings.TrimSpace(user.ID); requestedID != "" {
+		payload["id"] = requestedID
+	}
 	verifiable := []map[string]interface{}{
 		{
 			"value":    user.Email,
@@ -179,6 +182,9 @@ func (o *OryProvider) CreateUser(user *domain.BrokerUser, password string) (stri
 	if err := json.NewDecoder(resp.Body).Decode(&created); err != nil {
 		return "", fmt.Errorf("ory provider: decode create identity response failed: %w", err)
 	}
+	if requestedID := strings.TrimSpace(user.ID); requestedID != "" && created.ID != requestedID {
+		return "", fmt.Errorf("ory provider: requested identity id was not preserved requested=%s actual=%s", requestedID, created.ID)
+	}
 
 	slog.Info("Ory identity created", "identity_id", created.ID, "email", user.Email)
 	return created.ID, nil

backend/internal/service/ory_service_test.go

@@ -1,6 +1,7 @@
 package service
 
 import (
+	"baron-sso-backend/internal/domain"
 	"bytes"
 	"encoding/json"
 	"io"
@@ -35,6 +36,76 @@ type roundTripperFunc func(req *http.Request) (*http.Response, error)
 
 func (f roundTripperFunc) RoundTrip(req *http.Request) (*http.Response, error) { return f(req) }
 
+func TestCreateUserSendsRequestedIdentityID(t *testing.T) {
+	const requestedID = "9f8cc1b1-af8d-45d4-946c-924a529c2556"
+	handler := http.HandlerFunc(func(w http.ResponseWriter, r *http.Request) {
+		switch {
+		case r.URL.Path == "/admin/identities" && r.Method == http.MethodGet:
+			_ = json.NewEncoder(w).Encode([]map[string]string{})
+			return
+		case r.URL.Path == "/admin/identities" && r.Method == http.MethodPost:
+			var payload map[string]interface{}
+			if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
+				t.Fatalf("failed to decode payload: %v", err)
+			}
+			if payload["id"] != requestedID {
+				t.Fatalf("expected id=%s, got=%v", requestedID, payload["id"])
+			}
+			_ = json.NewEncoder(w).Encode(map[string]string{"id": requestedID})
+			return
+		default:
+			t.Fatalf("unexpected request: %s %s", r.Method, r.URL.String())
+		}
+	})
+
+	provider := &OryProvider{
+		KratosAdminURL: "http://kratos-admin.local",
+		HTTPClient:     clientForHandler(handler),
+	}
+
+	id, err := provider.CreateUser(&domain.BrokerUser{
+		ID:    requestedID,
+		Email: "restore@test.com",
+		Name:  "Restore User",
+	}, "Sup3rStr0ng!Pass#2026")
+	if err != nil {
+		t.Fatalf("CreateUser returned error: %v", err)
+	}
+	if id != requestedID {
+		t.Fatalf("expected %s, got %s", requestedID, id)
+	}
+}
+
+func TestCreateUserRejectsRequestedIdentityIDMismatch(t *testing.T) {
+	const requestedID = "9f8cc1b1-af8d-45d4-946c-924a529c2556"
+	handler := http.HandlerFunc(func(w http.ResponseWriter, r *http.Request) {
+		switch {
+		case r.URL.Path == "/admin/identities" && r.Method == http.MethodGet:
+			_ = json.NewEncoder(w).Encode([]map[string]string{})
+			return
+		case r.URL.Path == "/admin/identities" && r.Method == http.MethodPost:
+			_ = json.NewEncoder(w).Encode(map[string]string{"id": "generated-id"})
+			return
+		default:
+			t.Fatalf("unexpected request: %s %s", r.Method, r.URL.String())
+		}
+	})
+
+	provider := &OryProvider{
+		KratosAdminURL: "http://kratos-admin.local",
+		HTTPClient:     clientForHandler(handler),
+	}
+
+	_, err := provider.CreateUser(&domain.BrokerUser{
+		ID:    requestedID,
+		Email: "restore@test.com",
+		Name:  "Restore User",
+	}, "Sup3rStr0ng!Pass#2026")
+	if err == nil || !strings.Contains(err.Error(), "requested identity id was not preserved") {
+		t.Fatalf("expected requested identity id mismatch error, got: %v", err)
+	}
+}
+
 func TestUpdateUserPassword_Success(t *testing.T) {
 	const (
 		loginID     = "user@example.com"

backend/internal/service/worksmobile_client.go

@@ -30,6 +30,8 @@ type WorksmobileDirectoryClient interface {
 	DeleteOrgUnit(ctx context.Context, orgUnitID string) error
 	CreateUser(ctx context.Context, payload WorksmobileUserPayload) error
 	UpsertUser(ctx context.Context, payload WorksmobileUserPayload) error
+	AddUserAliasEmail(ctx context.Context, userID string, email string) error
+	ResetUserPassword(ctx context.Context, userID string, password string) error
 	DeleteUser(ctx context.Context, userID string) error
 	SetUserActive(ctx context.Context, userID string, active bool) error
 	ListUsers(ctx context.Context) ([]WorksmobileRemoteUser, error)
@@ -283,6 +285,45 @@ func (c *WorksmobileHTTPClient) UpsertUser(ctx context.Context, payload Worksmob
 	return err
 }
 
+func (c *WorksmobileHTTPClient) AddUserAliasEmail(ctx context.Context, userID string, email string) error {
+	userID = strings.TrimSpace(userID)
+	email = strings.TrimSpace(email)
+	if userID == "" {
+		return fmt.Errorf("worksmobile user id is required")
+	}
+	if email == "" {
+		return fmt.Errorf("worksmobile alias email is required")
+	}
+	err := c.sendDirectoryJSON(
+		ctx,
+		http.MethodPost,
+		"/v1.0/users/"+url.PathEscape(userID)+"/alias-emails/"+url.PathEscape(email),
+		nil,
+	)
+	if apiErr, ok := err.(WorksmobileHTTPError); ok && apiErr.StatusCode == http.StatusConflict {
+		return nil
+	}
+	return err
+}
+
+func (c *WorksmobileHTTPClient) ResetUserPassword(ctx context.Context, userID string, password string) error {
+	userID = strings.TrimSpace(userID)
+	password = strings.TrimSpace(password)
+	if userID == "" {
+		return fmt.Errorf("worksmobile user id is required")
+	}
+	if password == "" {
+		return fmt.Errorf("worksmobile password is required")
+	}
+	payload := map[string]any{
+		"passwordConfig": WorksmobilePasswordConfig{
+			PasswordCreationType: "ADMIN",
+			Password:             password,
+		},
+	}
+	return c.sendDirectoryJSON(ctx, http.MethodPatch, "/v1.0/users/"+url.PathEscape(userID), payload)
+}
+
 func (c *WorksmobileHTTPClient) PatchUser(ctx context.Context, identifier string, payload WorksmobileUserPatchPayload) error {
 	identifier = strings.TrimSpace(identifier)
 	if identifier == "" {
@@ -756,22 +797,23 @@ type WorksmobileOrgUnitPatchPayload struct {
 }
 
 type WorksmobileRemoteUser struct {
-	ID                         string `json:"id"`
-	ExternalID                 string `json:"externalId"`
-	UserName                   string `json:"userName"`
-	Email                      string `json:"email"`
-	DisplayName                string `json:"displayName"`
-	LevelID                    string `json:"levelId"`
-	LevelName                  string `json:"levelName"`
-	Task                       string `json:"task"`
-	DomainID                   int64  `json:"domainId"`
-	DomainName                 string `json:"domainName"`
-	PrimaryOrgUnitID           string `json:"primaryOrgUnitId"`
-	PrimaryOrgUnitName         string `json:"primaryOrgUnitName"`
-	PrimaryOrgUnitPositionID   string `json:"primaryOrgUnitPositionId"`
-	PrimaryOrgUnitPositionName string `json:"primaryOrgUnitPositionName"`
-	PrimaryOrgUnitIsManager    *bool  `json:"primaryOrgUnitIsManager,omitempty"`
-	Active                     bool   `json:"active"`
+	ID                         string           `json:"id"`
+	ExternalID                 string           `json:"externalId"`
+	UserName                   string           `json:"userName"`
+	Email                      string           `json:"email"`
+	DisplayName                string           `json:"displayName"`
+	LevelID                    string           `json:"levelId"`
+	LevelName                  string           `json:"levelName"`
+	Task                       string           `json:"task"`
+	DomainID                   int64            `json:"domainId"`
+	DomainName                 string           `json:"domainName"`
+	PrimaryOrgUnitID           string           `json:"primaryOrgUnitId"`
+	PrimaryOrgUnitName         string           `json:"primaryOrgUnitName"`
+	PrimaryOrgUnitPositionID   string           `json:"primaryOrgUnitPositionId"`
+	PrimaryOrgUnitPositionName string           `json:"primaryOrgUnitPositionName"`
+	PrimaryOrgUnitIsManager    *bool            `json:"primaryOrgUnitIsManager,omitempty"`
+	OrgUnitManagers            map[string]*bool `json:"orgUnitManagers,omitempty"`
+	Active                     bool             `json:"active"`
 }
 
 type WorksmobileRemoteGroup struct {
@@ -907,6 +949,7 @@ func parseWorksmobileDirectoryUser(resource map[string]any) WorksmobileRemoteUse
 	user.PrimaryOrgUnitPositionID = primaryOrgUnit.PositionID
 	user.PrimaryOrgUnitPositionName = primaryOrgUnit.PositionName
 	user.PrimaryOrgUnitIsManager = primaryOrgUnit.IsManager
+	user.OrgUnitManagers = parseWorksmobileOrgUnitManagers(resource)
 	return user
 }
 
@@ -1029,6 +1072,43 @@ func parseWorksmobilePrimaryOrgUnitDetail(resource map[string]any) worksmobileOr
 	return worksmobileOrgUnitDetail{}
 }
 
+func parseWorksmobileOrgUnitManagers(resource map[string]any) map[string]*bool {
+	result := map[string]*bool{}
+	collectWorksmobileOrgUnitManagers(resource["organizations"], result)
+	collectWorksmobileOrgUnitManagers(resource["orgUnits"], result)
+	for key, raw := range resource {
+		if !strings.Contains(strings.ToLower(key), "works") {
+			continue
+		}
+		if values, ok := raw.(map[string]any); ok {
+			collectWorksmobileOrgUnitManagers(values["organizations"], result)
+			collectWorksmobileOrgUnitManagers(values["orgUnits"], result)
+		}
+	}
+	if len(result) == 0 {
+		return nil
+	}
+	return result
+}
+
+func collectWorksmobileOrgUnitManagers(raw any, result map[string]*bool) {
+	values, ok := raw.([]any)
+	if !ok {
+		return
+	}
+	for _, item := range values {
+		orgUnit, ok := item.(map[string]any)
+		if !ok {
+			continue
+		}
+		if id := firstStringFromMap(orgUnit, "orgUnitId", "id", "value"); id != "" {
+			result[id] = boolPointerFromMap(orgUnit, "isManager", "manager")
+		}
+		collectWorksmobileOrgUnitManagers(orgUnit["organizations"], result)
+		collectWorksmobileOrgUnitManagers(orgUnit["orgUnits"], result)
+	}
+}
+
 func parseWorksmobileParentOrgUnit(resource map[string]any) (string, string) {
 	id := firstStringFromMap(resource, "parentOrgUnitId", "parentId")
 	name := firstStringFromMap(resource, "parentOrgUnitName", "parentName")

backend/internal/service/worksmobile_client_test.go

@@ -113,6 +113,50 @@ func TestWorksmobileHTTPClientUpsertUserPatchesOnCreateConflictWithoutPasswordOr
 	require.Equal(t, "user-1", patchPayload["userExternalKey"])
 }
 
+func TestWorksmobileHTTPClientAddUserAliasEmailPostsDirectoryAliasEndpoint(t *testing.T) {
+	transport := &captureRoundTripper{
+		statusCode: http.StatusCreated,
+		body:       `{}`,
+	}
+	client := &WorksmobileHTTPClient{
+		BaseURL:        "https://works.example.test",
+		DirectoryToken: "directory-token-1",
+		HTTPClient:     &http.Client{Transport: transport},
+	}
+
+	err := client.AddUserAliasEmail(context.Background(), "ypshim@samaneng.com", "ypshim@hanmaceng.co.kr")
+
+	require.NoError(t, err)
+	require.NotNil(t, transport.request)
+	require.Equal(t, http.MethodPost, transport.request.Method)
+	require.Equal(t, "/v1.0/users/ypshim@samaneng.com/alias-emails/ypshim@hanmaceng.co.kr", transport.request.URL.Path)
+	require.Equal(t, "Bearer directory-token-1", transport.request.Header.Get("Authorization"))
+}
+
+func TestWorksmobileHTTPClientResetUserPasswordPatchesPasswordConfig(t *testing.T) {
+	transport := &captureRoundTripper{
+		statusCode: http.StatusOK,
+		body:       `{}`,
+	}
+	client := &WorksmobileHTTPClient{
+		BaseURL:        "https://works.example.test",
+		DirectoryToken: "directory-token-1",
+		HTTPClient:     &http.Client{Transport: transport},
+	}
+
+	err := client.ResetUserPassword(context.Background(), "target@samaneng.com", "Aa1!Aa1!Aa1!Aa1!")
+
+	require.NoError(t, err)
+	require.NotNil(t, transport.request)
+	require.Equal(t, http.MethodPatch, transport.request.Method)
+	require.Equal(t, "/v1.0/users/target@samaneng.com", transport.request.URL.Path)
+	var payload map[string]any
+	require.NoError(t, json.Unmarshal(transport.requestBody, &payload))
+	passwordConfig := payload["passwordConfig"].(map[string]any)
+	require.Equal(t, "ADMIN", passwordConfig["passwordCreationType"])
+	require.Equal(t, "Aa1!Aa1!Aa1!Aa1!", passwordConfig["password"])
+}
+
 func TestWorksmobileHTTPClientCreateUserRequiresDirectoryToken(t *testing.T) {
 	client := &WorksmobileHTTPClient{
 		BaseURL:    "https://works.example.test",
@@ -472,6 +516,71 @@ func TestWorksmobileRelayWorkerProcessesUserCreateAndMarksProcessed(t *testing.T
 	require.Equal(t, "tester@samaneng.com", client.createdUsers[0].Email)
 }
 
+func TestWorksmobileRelayWorkerRegistersAliasEmailsAfterUserUpsert(t *testing.T) {
+	repo := &fakeWorksmobileOutboxRepo{
+		ready: []domain.WorksmobileOutbox{
+			{
+				ID:           "job-1",
+				ResourceType: domain.WorksmobileResourceUser,
+				ResourceID:   "user-1",
+				Action:       domain.WorksmobileActionUpsert,
+				Status:       domain.WorksmobileOutboxStatusPending,
+				Payload: worksmobileUserOutboxPayload("root-1", WorksmobileUserPayload{
+					Email:           "ypshim@samaneng.com",
+					UserExternalKey: "user-1",
+					AliasEmails:     []string{"ypshim@hanmaceng.co.kr"},
+					PasswordConfig: WorksmobilePasswordConfig{
+						PasswordCreationType: "ADMIN",
+						Password:             "Aa1!Aa1!Aa1!Aa1!",
+					},
+				}),
+			},
+		},
+	}
+	client := &fakeWorksmobileDirectoryClient{}
+	worker := NewWorksmobileRelayWorker(repo, client)
+
+	err := worker.ProcessOnce(context.Background())
+
+	require.NoError(t, err)
+	require.Equal(t, []string{"job-1"}, repo.processedIDs)
+	require.Equal(t, "ypshim@samaneng.com", client.createdUsers[0].Email)
+	require.Empty(t, client.createdUsers[0].AliasEmails)
+	require.Equal(t, []string{"ypshim@samaneng.com:ypshim@hanmaceng.co.kr"}, client.aliasEmails)
+}
+
+func TestWorksmobileRelayWorkerProcessesUserPasswordResetAndMarksProcessed(t *testing.T) {
+	repo := &fakeWorksmobileOutboxRepo{
+		ready: []domain.WorksmobileOutbox{
+			{
+				ID:           "job-reset",
+				ResourceType: domain.WorksmobileResourceUser,
+				ResourceID:   "user-1",
+				Action:       domain.WorksmobileActionPasswordReset,
+				Status:       domain.WorksmobileOutboxStatusPending,
+				Payload: domain.JSONMap{
+					"loginEmail": "target@samaneng.com",
+					"request": map[string]any{
+						"email": "target@samaneng.com",
+						"passwordConfig": map[string]any{
+							"passwordCreationType": "ADMIN",
+							"password":             "Aa1!Aa1!Aa1!Aa1!",
+						},
+					},
+				},
+			},
+		},
+	}
+	client := &fakeWorksmobileDirectoryClient{}
+	worker := NewWorksmobileRelayWorker(repo, client)
+
+	err := worker.ProcessOnce(context.Background())
+
+	require.NoError(t, err)
+	require.Equal(t, []string{"job-reset"}, repo.processedIDs)
+	require.Equal(t, []string{"target@samaneng.com:Aa1!Aa1!Aa1!Aa1!"}, client.passwordResets)
+}
+
 func TestWorksmobileRelayWorkerProcessesUserSuspendAndMarksProcessed(t *testing.T) {
 	repo := &fakeWorksmobileOutboxRepo{
 		ready: []domain.WorksmobileOutbox{
@@ -615,7 +724,7 @@ func TestCompareWorksmobileUsersIncludesBaronAndWorksPrimaryOrg(t *testing.T) {
 	require.Equal(t, "WORKS 기술기획", items[0].WorksmobilePrimaryOrgName)
 }
 
-func TestCompareWorksmobileUsersMatchesByEmailWhenDirectoryAPIOmitsExternalID(t *testing.T) {
+func TestCompareWorksmobileUsersMarksEmailMatchWithoutExternalIDNeedsUpdate(t *testing.T) {
 	localUsers := []domain.User{
 		{ID: "user-1", Email: "tester@samaneng.com", Name: "Tester"},
 	}
@@ -626,13 +735,37 @@ func TestCompareWorksmobileUsersMatchesByEmailWhenDirectoryAPIOmitsExternalID(t
 	diffOnly := compareWorksmobileUsers(localUsers, remoteUsers, false, nil)
 	all := compareWorksmobileUsers(localUsers, remoteUsers, true, nil)
 
-	require.Empty(t, diffOnly)
+	require.Len(t, diffOnly, 1)
+	require.Equal(t, "needs_update", diffOnly[0].Status)
 	require.Len(t, all, 1)
-	require.Equal(t, "matched", all[0].Status)
+	require.Equal(t, "needs_update", all[0].Status)
 	require.Equal(t, "works-1", all[0].WorksmobileID)
 	require.Empty(t, all[0].ExternalKey)
 }
 
+func TestCompareWorksmobileUsersIncludesRecentFailedJobForMissingUser(t *testing.T) {
+	localUsers := []domain.User{
+		{ID: "user-1", Email: "missing@samaneng.com", Name: "Missing"},
+	}
+	jobSummaries := map[string]worksmobileUserJobSummary{
+		"user-1": {
+			Status:        domain.WorksmobileOutboxStatusFailed,
+			RetryCount:    3,
+			LastError:     "worksmobile api failed",
+			LastAttemptAt: "2026-06-01T05:00:00Z",
+		},
+	}
+
+	items := compareWorksmobileUsers(localUsers, nil, false, nil, jobSummaries)
+
+	require.Len(t, items, 1)
+	require.Equal(t, "missing_in_worksmobile", items[0].Status)
+	require.Equal(t, domain.WorksmobileOutboxStatusFailed, items[0].WorksmobileJobStatus)
+	require.Equal(t, 3, items[0].WorksmobileJobRetryCount)
+	require.Equal(t, "worksmobile api failed", items[0].WorksmobileLastError)
+	require.Equal(t, "2026-06-01T05:00:00Z", items[0].WorksmobileLastAttemptAt)
+}
+
 func TestCompareWorksmobileUsersIncludesWorksOnlyRowsWithoutExternalIDWhenIncludingMatched(t *testing.T) {
 	remoteUsers := []WorksmobileRemoteUser{
 		{ID: "works-1", ExternalID: "", Email: "works-only@samaneng.com", DisplayName: "Works Only"},
@@ -894,6 +1027,41 @@ func TestParseWorksmobileDirectoryUserIncludesFullNameLevelAndOrgRole(t *testing
 	require.Equal(t, "팀장", user.PrimaryOrgUnitPositionName)
 	require.NotNil(t, user.PrimaryOrgUnitIsManager)
 	require.True(t, *user.PrimaryOrgUnitIsManager)
+	require.NotNil(t, user.OrgUnitManagers["works-org-1"])
+	require.True(t, *user.OrgUnitManagers["works-org-1"])
+}
+
+func TestParseWorksmobileDirectoryUserIncludesAllOrgUnitManagerFlags(t *testing.T) {
+	user := parseWorksmobileDirectoryUser(map[string]any{
+		"userId": "works-user",
+		"email":  "tester@samaneng.com",
+		"userName": map[string]any{
+			"lastName": "홍길동",
+		},
+		"organizations": []any{
+			map[string]any{
+				"primary": true,
+				"orgUnits": []any{
+					map[string]any{
+						"orgUnitId": "externalKey:primary-org",
+						"primary":   true,
+						"isManager": false,
+					},
+					map[string]any{
+						"orgUnitId": "externalKey:secondary-org",
+						"primary":   false,
+						"isManager": true,
+					},
+				},
+			},
+		},
+	})
+
+	require.Len(t, user.OrgUnitManagers, 2)
+	require.NotNil(t, user.OrgUnitManagers["externalKey:primary-org"])
+	require.False(t, *user.OrgUnitManagers["externalKey:primary-org"])
+	require.NotNil(t, user.OrgUnitManagers["externalKey:secondary-org"])
+	require.True(t, *user.OrgUnitManagers["externalKey:secondary-org"])
 }
 
 func TestParseWorksmobileDirectoryGroupExtractsMailLocalPart(t *testing.T) {
@@ -908,11 +1076,14 @@ func TestParseWorksmobileDirectoryGroupExtractsMailLocalPart(t *testing.T) {
 }
 
 type fakeWorksmobileOutboxRepo struct {
-	ready         []domain.WorksmobileOutbox
-	created       []domain.WorksmobileOutbox
-	processingIDs []string
-	processedIDs  []string
-	failedIDs     []string
+	recent              []domain.WorksmobileOutbox
+	ready               []domain.WorksmobileOutbox
+	created             []domain.WorksmobileOutbox
+	credentialBatchJobs []domain.WorksmobileOutbox
+	payloadUpdates      []domain.JSONMap
+	processingIDs       []string
+	processedIDs        []string
+	failedIDs           []string
 }
 
 func (f *fakeWorksmobileOutboxRepo) Create(ctx context.Context, item *domain.WorksmobileOutbox) error {
@@ -921,7 +1092,31 @@ func (f *fakeWorksmobileOutboxRepo) Create(ctx context.Context, item *domain.Wor
 }
 
 func (f *fakeWorksmobileOutboxRepo) ListRecent(ctx context.Context, limit int) ([]domain.WorksmobileOutbox, error) {
-	return nil, nil
+	return f.recent, nil
+}
+
+func (f *fakeWorksmobileOutboxRepo) ListCredentialBatchJobs(ctx context.Context, tenantRootID, credentialBatchID string) ([]domain.WorksmobileOutbox, error) {
+	rows := make([]domain.WorksmobileOutbox, 0)
+	for _, row := range f.credentialBatchJobs {
+		if stringValue(row.Payload["tenantRootId"]) != tenantRootID {
+			continue
+		}
+		if credentialBatchID != "" && stringValue(row.Payload["credentialBatchId"]) != credentialBatchID {
+			continue
+		}
+		rows = append(rows, row)
+	}
+	return rows, nil
+}
+
+func (f *fakeWorksmobileOutboxRepo) UpdatePayload(ctx context.Context, id string, payload domain.JSONMap) error {
+	f.payloadUpdates = append(f.payloadUpdates, payload)
+	for i := range f.credentialBatchJobs {
+		if f.credentialBatchJobs[i].ID == id {
+			f.credentialBatchJobs[i].Payload = payload
+		}
+	}
+	return nil
 }
 
 func (f *fakeWorksmobileOutboxRepo) ListReady(ctx context.Context, limit int) ([]domain.WorksmobileOutbox, error) {
@@ -958,6 +1153,8 @@ type fakeWorksmobileDirectoryClient struct {
 	deletedUsers     []string
 	activeUsers      []string
 	suspendedUsers   []string
+	aliasEmails      []string
+	passwordResets   []string
 	users            []WorksmobileRemoteUser
 	orgUnitMatchKeys []string
 	groups           []WorksmobileRemoteGroup
@@ -1062,6 +1259,16 @@ func (f *fakeWorksmobileDirectoryClient) UpsertUser(ctx context.Context, payload
 	return nil
 }
 
+func (f *fakeWorksmobileDirectoryClient) AddUserAliasEmail(ctx context.Context, userID string, email string) error {
+	f.aliasEmails = append(f.aliasEmails, userID+":"+email)
+	return nil
+}
+
+func (f *fakeWorksmobileDirectoryClient) ResetUserPassword(ctx context.Context, userID string, password string) error {
+	f.passwordResets = append(f.passwordResets, userID+":"+password)
+	return nil
+}
+
 func (f *fakeWorksmobileDirectoryClient) DeleteUser(ctx context.Context, userID string) error {
 	f.deletedUsers = append(f.deletedUsers, userID)
 	return nil

backend/internal/service/worksmobile_live_flow_test.go

@@ -56,7 +56,7 @@ func TestWorksmobileLiveSamanUsersDirectoryProvisioning(t *testing.T) {
 				require.NoError(t, outboxRepo.MarkProcessed(ctx, job.ID))
 				continue
 			}
-			item, err := syncService.EnqueueUserSync(ctx, root.ID, user.ID)
+			item, err := syncService.EnqueueUserSync(ctx, root.ID, user.ID, "")
 			require.NoError(t, err)
 			require.NotEmpty(t, item)
 			require.NoError(t, outboxRepo.MarkRetry(ctx, job.ID))
@@ -70,7 +70,7 @@ func TestWorksmobileLiveSamanUsersDirectoryProvisioning(t *testing.T) {
 		require.Equal(t, domain.WorksmobileOutboxStatusProcessed, processed.Status)
 	}
 
-	credentials, err := syncService.ListInitialPasswordCredentials(ctx, root.ID)
+	credentials, err := syncService.ListInitialPasswordCredentials(ctx, root.ID, "")
 	require.NoError(t, err)
 	seen := map[string]bool{}
 	for _, credential := range credentials {

backend/internal/service/worksmobile_mapper.go

@@ -51,15 +51,21 @@ type WorksmobilePasswordConfig struct {
 	Password             string `json:"password"`
 }
 
+type WorksmobilePasswordResetPayload struct {
+	Email          string                    `json:"email"`
+	PasswordConfig WorksmobilePasswordConfig `json:"passwordConfig"`
+}
+
 type WorksmobileUserOrganization struct {
 	DomainID int64                    `json:"domainId,omitempty"`
-	Primary  bool                     `json:"primary,omitempty"`
+	Email    string                   `json:"email,omitempty"`
+	Primary  bool                     `json:"primary"`
 	OrgUnits []WorksmobileUserOrgUnit `json:"orgUnits"`
 }
 
 type WorksmobileUserOrgUnit struct {
 	OrgUnitID  string `json:"orgUnitId"`
-	Primary    bool   `json:"primary,omitempty"`
+	Primary    bool   `json:"primary"`
 	PositionID string `json:"positionId,omitempty"`
 	IsManager  *bool  `json:"isManager,omitempty"`
 }
@@ -156,12 +162,11 @@ func BuildWorksmobileUserPayloadForDomainTenants(user domain.User, tenant domain
 		tenantByID = map[string]domain.Tenant{}
 	}
 	tenantByID[tenant.ID] = tenant
-	domainTenant := worksmobileDomainClassificationTenant(tenant, tenantByID)
-	domainID, err := ResolveWorksmobileDomainIDFromTenant(domainTenant, rootConfig)
+	domainID, err := ResolveWorksmobileAccountDomainIDFromEmail(user.Email, tenant, rootConfig)
 	if err != nil {
 		return WorksmobileUserPayload{}, err
 	}
-	employeeNumber := metadataString(user.Metadata, "employee_id", "employeeNumber", "employee_number")
+	employeeNumber := metadataEmployeeNumber(user.Metadata)
 	organizations, task, err := buildWorksmobileUserOrganizations(user, tenant, tenantByID, rootConfig)
 	if err != nil {
 		return WorksmobileUserPayload{}, err
@@ -202,28 +207,19 @@ func buildWorksmobileUserOrganizations(user domain.User, tenant domain.Tenant, t
 	if len(appointments) == 0 {
 		appointments = []worksmobileAppointment{{TenantID: tenant.ID, IsPrimary: true}}
 	}
-	primaryTenantID := metadataString(user.Metadata, "primaryTenantId", "primary_tenant_id")
-	if primaryTenantID == "" && user.TenantID != nil {
-		primaryTenantID = *user.TenantID
-	}
-	hasPrimary := false
-	for i := range appointments {
-		if appointments[i].TenantID == primaryTenantID || appointments[i].IsPrimary {
-			appointments[i].IsPrimary = true
-			hasPrimary = true
-			break
-		}
-	}
-	if !hasPrimary {
-		for i := range appointments {
-			if appointments[i].TenantID == tenant.ID {
-				appointments[i].IsPrimary = true
-				break
-			}
-		}
+	accountDomainTenant := worksmobileAccountDomainTenantFromEmail(user.Email, tenant, tenantByID)
+	accountDomainEnvKey := worksmobileTenantDomainIDEnvKey(accountDomainTenant)
+	if !worksmobileAppointmentsContainDomain(appointments, tenantByID, accountDomainEnvKey) && accountDomainTenant.ID != "" {
+		appointments = append([]worksmobileAppointment{{
+			TenantID:   accountDomainTenant.ID,
+			IsPrimary:  true,
+			JobTitle:   strings.TrimSpace(user.JobTitle),
+			PositionID: metadataString(user.Metadata, "worksmobilePositionId", "positionId", "position_id"),
+		}}, appointments...)
 	}
 
-	organizations := make([]WorksmobileUserOrganization, 0, len(appointments))
+	organizations := make([]WorksmobileUserOrganization, 0)
+	organizationIndexByDomainID := map[int64]int{}
 	seen := map[string]bool{}
 	task := ""
 	for _, appointment := range appointments {
@@ -242,21 +238,34 @@ func buildWorksmobileUserOrganizations(user domain.User, tenant domain.Tenant, t
 		if err != nil {
 			return nil, "", err
 		}
+		isAccountDomain := worksmobileTenantDomainIDEnvKey(domainTenant) == accountDomainEnvKey
+		isPrimaryOrganization := isAccountDomain && !worksmobileOrganizationsHavePrimary(organizations)
+		organizationIndex, organizationExists := organizationIndexByDomainID[domainID]
 		orgUnit := WorksmobileUserOrgUnit{
 			OrgUnitID:  "externalKey:" + appointmentTenant.ID,
-			Primary:    appointment.IsPrimary,
+			Primary:    !organizationExists,
 			PositionID: appointment.PositionID,
 		}
 		if appointment.HasManager {
 			isManager := appointment.IsManager
 			orgUnit.IsManager = &isManager
 		}
-		organizations = append(organizations, WorksmobileUserOrganization{
-			DomainID: domainID,
-			Primary:  appointment.IsPrimary,
-			OrgUnits: []WorksmobileUserOrgUnit{orgUnit},
-		})
-		if appointment.IsPrimary && strings.TrimSpace(appointment.JobTitle) != "" {
+		if organizationExists {
+			if isPrimaryOrganization {
+				organizations[organizationIndex].Primary = true
+				organizations[organizationIndex].Email = worksmobileOrganizationEmail(user, domainTenant)
+			}
+			organizations[organizationIndex].OrgUnits = append(organizations[organizationIndex].OrgUnits, orgUnit)
+		} else {
+			organizationIndexByDomainID[domainID] = len(organizations)
+			organizations = append(organizations, WorksmobileUserOrganization{
+				DomainID: domainID,
+				Email:    worksmobileOrganizationEmail(user, domainTenant),
+				Primary:  isPrimaryOrganization,
+				OrgUnits: []WorksmobileUserOrgUnit{orgUnit},
+			})
+		}
+		if isPrimaryOrganization && strings.TrimSpace(appointment.JobTitle) != "" {
 			task = strings.TrimSpace(appointment.JobTitle)
 		}
 		seen[appointment.TenantID] = true
@@ -264,10 +273,39 @@ func buildWorksmobileUserOrganizations(user domain.User, tenant domain.Tenant, t
 	if len(organizations) == 0 {
 		return nil, "", errors.New("no valid worksmobile organization")
 	}
+	if !worksmobileOrganizationsHavePrimary(organizations) {
+		organizations[0].Primary = true
+		if len(organizations[0].OrgUnits) > 0 {
+			organizations[0].OrgUnits[0].Primary = true
+		}
+	}
 	sortWorksmobileOrganizations(organizations)
 	return organizations, task, nil
 }
 
+func worksmobileAppointmentsContainDomain(appointments []worksmobileAppointment, tenantByID map[string]domain.Tenant, envKey string) bool {
+	for _, appointment := range appointments {
+		tenant, ok := tenantByID[appointment.TenantID]
+		if !ok {
+			continue
+		}
+		domainTenant := worksmobileDomainClassificationTenant(tenant, tenantByID)
+		if worksmobileTenantDomainIDEnvKey(domainTenant) == envKey {
+			return true
+		}
+	}
+	return false
+}
+
+func worksmobileOrganizationsHavePrimary(organizations []WorksmobileUserOrganization) bool {
+	for _, organization := range organizations {
+		if organization.Primary {
+			return true
+		}
+	}
+	return false
+}
+
 func worksmobileAppointmentsFromMetadata(metadata domain.JSONMap) []worksmobileAppointment {
 	rawAppointments, ok := metadata["additionalAppointments"].([]any)
 	if !ok {
@@ -326,7 +364,7 @@ func BuildWorksmobileAliasEmails(user domain.User, tenant domain.Tenant) []strin
 	} {
 		candidates = append(candidates, metadataStringList(user.Metadata, key)...)
 	}
-	employeeNumber := metadataString(user.Metadata, "employee_id", "employeeNumber", "employee_number")
+	employeeNumber := metadataEmployeeNumber(user.Metadata)
 	if isHanmacWorksmobileTenant(tenant) && employeeNumber != "" {
 		candidates = append(candidates, employeeNumber+"@hanmaceng.co.kr")
 	}
@@ -351,26 +389,21 @@ func normalizeWorksmobileAliasEmails(primaryEmail string, candidates []string) [
 	return result
 }
 
-func ValidateWorksmobileAliasLocalParts(primaryEmail string, aliasEmails []string, existingLocalParts map[string]string) error {
-	seen := map[string]string{}
-	primaryLocalPart, err := domain.ExtractNormalizedEmailLocalPart(primaryEmail)
-	if err != nil {
-		return err
-	}
-	seen[primaryLocalPart] = primaryEmail
+func ValidateWorksmobileAliasEmails(primaryEmail string, aliasEmails []string, existingEmails map[string]string) error {
+	seen := map[string]string{strings.ToLower(strings.TrimSpace(primaryEmail)): primaryEmail}
 
 	for _, aliasEmail := range aliasEmails {
-		localPart, err := domain.ExtractNormalizedEmailLocalPart(aliasEmail)
-		if err != nil {
+		normalized := strings.ToLower(strings.TrimSpace(aliasEmail))
+		if _, err := mail.ParseAddress(normalized); err != nil {
 			return err
 		}
-		if previous, ok := seen[localPart]; ok {
-			return fmt.Errorf("worksmobile alias local-part duplicates %s: %s and %s", localPart, previous, aliasEmail)
+		if previous, ok := seen[normalized]; ok {
+			return fmt.Errorf("worksmobile alias email duplicates: %s and %s", previous, aliasEmail)
 		}
-		if owner, ok := existingLocalParts[localPart]; ok {
-			return fmt.Errorf("worksmobile alias local-part %s는 이미 사용 중입니다: %s", localPart, owner)
+		if owner, ok := existingEmails[normalized]; ok {
+			return fmt.Errorf("worksmobile alias email %s는 이미 사용 중입니다: %s", normalized, owner)
 		}
-		seen[localPart] = aliasEmail
+		seen[normalized] = aliasEmail
 	}
 	return nil
 }
@@ -446,6 +479,91 @@ func ResolveWorksmobileDomainIDFromTenant(tenant domain.Tenant, _ domain.JSONMap
 	return 0, fmt.Errorf("worksmobile domain id env is missing for tenant: %s", envKey)
 }
 
+func ResolveWorksmobileAccountDomainIDFromEmail(email string, fallbackTenant domain.Tenant, rootConfig domain.JSONMap) (int64, error) {
+	switch worksmobileEmailDomainName(email) {
+	case "samaneng.com":
+		if domainID, ok := worksmobileDomainIDFromEnv("SAMAN_DOMAIN_ID"); ok {
+			return domainID, nil
+		}
+	case "hanmaceng.co.kr":
+		if domainID, ok := worksmobileDomainIDFromEnv("HANMAC_DOMAIN_ID"); ok {
+			return domainID, nil
+		}
+	case "baroncs.co.kr":
+		if domainID, ok := worksmobileDomainIDFromEnv("GPDTDC_DOMAIN_ID"); ok {
+			return domainID, nil
+		}
+	case "brsw.kr":
+		if domainID, ok := worksmobileDomainIDFromEnv("BARONGROUP_DOMAIN_ID"); ok {
+			return domainID, nil
+		}
+	}
+	return ResolveWorksmobileDomainIDFromTenant(fallbackTenant, rootConfig)
+}
+
+func worksmobileAccountDomainTenantFromEmail(email string, fallbackTenant domain.Tenant, tenantByID map[string]domain.Tenant) domain.Tenant {
+	envKey := worksmobileDomainIDEnvKeyFromEmail(email)
+	for _, tenant := range tenantByID {
+		if isWorksmobileDomainRootTenant(tenant) && worksmobileTenantDomainIDEnvKey(tenant) == envKey {
+			return tenant
+		}
+	}
+	for _, tenant := range tenantByID {
+		if worksmobileTenantDomainIDEnvKey(tenant) == envKey {
+			return worksmobileDomainClassificationTenant(tenant, tenantByID)
+		}
+	}
+	return worksmobileDomainClassificationTenant(fallbackTenant, tenantByID)
+}
+
+func worksmobileDomainIDEnvKeyFromEmail(email string) string {
+	switch worksmobileEmailDomainName(email) {
+	case "samaneng.com":
+		return "SAMAN_DOMAIN_ID"
+	case "hanmaceng.co.kr":
+		return "HANMAC_DOMAIN_ID"
+	case "baroncs.co.kr":
+		return "GPDTDC_DOMAIN_ID"
+	case "brsw.kr":
+		return "BARONGROUP_DOMAIN_ID"
+	default:
+		return worksmobileTenantDomainIDEnvKey(domain.Tenant{})
+	}
+}
+
+func worksmobileEmailDomainName(email string) string {
+	address, err := mail.ParseAddress(strings.TrimSpace(email))
+	if err != nil {
+		return ""
+	}
+	parts := strings.Split(address.Address, "@")
+	if len(parts) != 2 {
+		return ""
+	}
+	return strings.ToLower(strings.TrimSpace(parts[1]))
+}
+
+func worksmobileOrganizationEmail(user domain.User, domainTenant domain.Tenant) string {
+	domainName := worksmobileTenantMailDomain(domainTenant)
+	if domainName == "" {
+		return ""
+	}
+	primaryEmail := strings.ToLower(strings.TrimSpace(user.Email))
+	if worksmobileEmailDomainName(primaryEmail) == domainName {
+		return primaryEmail
+	}
+	for _, alias := range BuildWorksmobileAliasEmails(user, domainTenant) {
+		if worksmobileEmailDomainName(alias) == domainName {
+			return alias
+		}
+	}
+	localPart, err := domain.ExtractNormalizedEmailLocalPart(primaryEmail)
+	if err != nil || localPart == "" {
+		return ""
+	}
+	return localPart + "@" + domainName
+}
+
 func worksmobileTenantDomainIDEnvKey(tenant domain.Tenant) string {
 	if tenantHasDomain(tenant, "samaneng.com") || tenantMatchesAny(tenant, "saman", "삼안") {
 		return "SAMAN_DOMAIN_ID"
@@ -597,6 +715,70 @@ func metadataString(metadata domain.JSONMap, keys ...string) string {
 	return ""
 }
 
+func metadataEmployeeNumber(metadata domain.JSONMap) string {
+	for _, key := range []string{"employee_id", "employeeNumber", "employee_number"} {
+		value, ok := metadata[key]
+		if !ok {
+			continue
+		}
+		if normalized := normalizeMetadataEmployeeNumber(value); normalized != "" {
+			return normalized
+		}
+	}
+	return ""
+}
+
+func normalizeMetadataEmployeeNumber(value any) string {
+	switch v := value.(type) {
+	case string:
+		return strings.TrimSpace(v)
+	case int, int8, int16, int32, int64, uint, uint8, uint16, uint32, uint64, float32, float64:
+		return strings.TrimSpace(fmt.Sprint(v))
+	case map[string]any:
+		return normalizeMetadataCharacterMap(v)
+	case domain.JSONMap:
+		return normalizeMetadataCharacterMap(map[string]any(v))
+	case map[string]string:
+		converted := make(map[string]any, len(v))
+		for key, value := range v {
+			converted[key] = value
+		}
+		return normalizeMetadataCharacterMap(converted)
+	default:
+		return ""
+	}
+}
+
+func normalizeMetadataCharacterMap(value map[string]any) string {
+	type characterEntry struct {
+		index int
+		value string
+	}
+	entries := make([]characterEntry, 0, len(value))
+	for key, raw := range value {
+		index, err := strconv.Atoi(key)
+		if err != nil {
+			return ""
+		}
+		part, ok := raw.(string)
+		if !ok || part == "" {
+			return ""
+		}
+		entries = append(entries, characterEntry{index: index, value: part})
+	}
+	if len(entries) == 0 {
+		return ""
+	}
+	sort.Slice(entries, func(i, j int) bool {
+		return entries[i].index < entries[j].index
+	})
+	var builder strings.Builder
+	for _, entry := range entries {
+		builder.WriteString(entry.value)
+	}
+	return strings.TrimSpace(builder.String())
+}
+
 func metadataBool(metadata domain.JSONMap, keys ...string) bool {
 	value, _ := metadataOptionalBool(metadata, keys...)
 	return value

backend/internal/service/worksmobile_mapper_test.go

@@ -2,6 +2,7 @@ package service
 
 import (
 	"baron-sso-backend/internal/domain"
+	"encoding/json"
 	"strings"
 	"testing"
 
@@ -134,6 +135,36 @@ func TestBuildWorksmobileUserPayloadMapsBaronUserAndPrimaryTenant(t *testing.T)
 	require.Equal(t, "externalKey:"+tenantID, payload.Organizations[0].OrgUnits[0].OrgUnitID)
 }
 
+func TestBuildWorksmobileUserPayloadNormalizesLegacyCharacterMapEmployeeID(t *testing.T) {
+	t.Setenv("SAMAN_DOMAIN_ID", "1001")
+	tenantID := "33333333-3333-3333-3333-333333333333"
+	user := domain.User{
+		ID:       "44444444-4444-4444-4444-444444444444",
+		Email:    "john1@samaneng.com",
+		Name:     "John Doe",
+		TenantID: &tenantID,
+		Metadata: domain.JSONMap{
+			"employee_id": map[string]any{
+				"0": "j",
+				"1": "o",
+				"2": "h",
+				"3": "n",
+			},
+		},
+	}
+	tenant := domain.Tenant{
+		ID:      tenantID,
+		Slug:    "saman",
+		Name:    "Saman",
+		Domains: []domain.TenantDomain{{Domain: "samaneng.com"}},
+	}
+
+	payload, err := BuildWorksmobileUserPayload(user, tenant, nil)
+
+	require.NoError(t, err)
+	require.Equal(t, "john", payload.EmployeeNumber)
+}
+
 func TestBuildWorksmobileUserPayloadMapsAdditionalAppointmentsToOrgUnits(t *testing.T) {
 	t.Setenv("SAMAN_DOMAIN_ID", "1001")
 	t.Setenv("HANMAC_DOMAIN_ID", "1002")
@@ -198,7 +229,7 @@ func TestBuildWorksmobileUserPayloadMapsAdditionalAppointmentsToOrgUnits(t *test
 	require.Equal(t, int64(1002), payload.Organizations[1].DomainID)
 	require.False(t, payload.Organizations[1].Primary)
 	require.Equal(t, "externalKey:"+secondaryTenantID, payload.Organizations[1].OrgUnits[0].OrgUnitID)
-	require.False(t, payload.Organizations[1].OrgUnits[0].Primary)
+	require.True(t, payload.Organizations[1].OrgUnits[0].Primary)
 	require.NotNil(t, payload.Organizations[1].OrgUnits[0].IsManager)
 	require.True(t, *payload.Organizations[1].OrgUnits[0].IsManager)
 }
@@ -259,7 +290,7 @@ func TestBuildWorksmobileUserPayloadKeepsFirstAffiliationPrimaryWhenBaronReprese
 	)
 
 	require.NoError(t, err)
-	require.Equal(t, int64(1003), payload.DomainID)
+	require.Equal(t, int64(1001), payload.DomainID)
 	require.Equal(t, "First affiliation task", payload.Task)
 	require.Len(t, payload.Organizations, 2)
 	require.Equal(t, int64(1001), payload.Organizations[0].DomainID)
@@ -269,7 +300,99 @@ func TestBuildWorksmobileUserPayloadKeepsFirstAffiliationPrimaryWhenBaronReprese
 	require.Equal(t, int64(1003), payload.Organizations[1].DomainID)
 	require.False(t, payload.Organizations[1].Primary)
 	require.Equal(t, "externalKey:"+secondTenantID, payload.Organizations[1].OrgUnits[0].OrgUnitID)
-	require.False(t, payload.Organizations[1].OrgUnits[0].Primary)
+	require.True(t, payload.Organizations[1].OrgUnits[0].Primary)
+}
+
+func TestBuildWorksmobileUserPayloadUsesEmailDomainForAccountDomainWhenPrimaryOrgIsGPDTDC(t *testing.T) {
+	t.Setenv("SAMAN_DOMAIN_ID", "1001")
+	t.Setenv("GPDTDC_DOMAIN_ID", "1003")
+	samanID := "11111111-1111-1111-1111-111111111111"
+	gpdtdcID := "5530ca6e-c5e6-4bf0-84d6-76c6a8fb70ee"
+	leafTenantID := "52f06c97-9d6f-4819-971b-43303062e193"
+	user := domain.User{
+		ID:       "44444444-4444-4444-4444-444444444444",
+		Email:    "dhlee@samaneng.com",
+		Name:     "GPDTDC Saman User",
+		TenantID: &leafTenantID,
+		Metadata: domain.JSONMap{
+			"additionalAppointments": []any{
+				map[string]any{
+					"tenantId":  leafTenantID,
+					"isPrimary": true,
+				},
+			},
+		},
+	}
+	samanTenant := domain.Tenant{
+		ID:      samanID,
+		Slug:    "saman",
+		Name:    "삼안",
+		Domains: []domain.TenantDomain{{Domain: "samaneng.com"}},
+	}
+	gpdtdcTenant := domain.Tenant{
+		ID:   gpdtdcID,
+		Slug: "gpdtdc",
+		Name: "총괄기획&기술개발센터",
+	}
+	leafTenant := domain.Tenant{
+		ID:       leafTenantID,
+		Slug:     "infra-bim2",
+		Name:     "인프라 BIM2",
+		ParentID: &gpdtdcID,
+	}
+
+	payload, err := BuildWorksmobileUserPayloadForDomainTenants(
+		user,
+		leafTenant,
+		map[string]domain.Tenant{
+			samanID:      samanTenant,
+			gpdtdcID:     gpdtdcTenant,
+			leafTenantID: leafTenant,
+		},
+		nil,
+	)
+
+	require.NoError(t, err)
+	require.Equal(t, int64(1001), payload.DomainID)
+	require.Len(t, payload.Organizations, 2)
+	require.Equal(t, int64(1001), payload.Organizations[0].DomainID)
+	require.True(t, payload.Organizations[0].Primary)
+	require.Equal(t, "dhlee@samaneng.com", payload.Organizations[0].Email)
+	require.Equal(t, "externalKey:"+samanID, payload.Organizations[0].OrgUnits[0].OrgUnitID)
+	require.True(t, payload.Organizations[0].OrgUnits[0].Primary)
+	require.Equal(t, int64(1003), payload.Organizations[1].DomainID)
+	require.False(t, payload.Organizations[1].Primary)
+	require.Equal(t, "dhlee@baroncs.co.kr", payload.Organizations[1].Email)
+	require.Equal(t, "externalKey:"+leafTenantID, payload.Organizations[1].OrgUnits[0].OrgUnitID)
+	require.True(t, payload.Organizations[1].OrgUnits[0].Primary)
+}
+
+func TestWorksmobileUserPayloadJSONIncludesFalsePrimaryFields(t *testing.T) {
+	payload := WorksmobileUserPayload{
+		Email: "user@samaneng.com",
+		Organizations: []WorksmobileUserOrganization{
+			{
+				DomainID: 1001,
+				Primary:  true,
+				OrgUnits: []WorksmobileUserOrgUnit{
+					{OrgUnitID: "externalKey:primary", Primary: true},
+				},
+			},
+			{
+				DomainID: 1003,
+				Primary:  false,
+				OrgUnits: []WorksmobileUserOrgUnit{
+					{OrgUnitID: "externalKey:secondary", Primary: false},
+				},
+			},
+		},
+	}
+
+	data, err := json.Marshal(payload)
+
+	require.NoError(t, err)
+	require.Contains(t, string(data), `"primary":false`)
+	require.Contains(t, string(data), `"orgUnitId":"externalKey:secondary","primary":false`)
 }
 
 func TestResolveWorksmobileDomainIDFromTenantIgnoresRootDomainMappings(t *testing.T) {
@@ -441,19 +564,51 @@ func TestBuildWorksmobileUserPayloadAddsSubEmailMetadataAlias(t *testing.T) {
 	require.Equal(t, []string{"alias1@hanmaceng.co.kr", "alias2@hanmaceng.co.kr"}, payload.AliasEmails)
 }
 
-func TestValidateWorksmobileAliasLocalPartsRejectsPrimaryAndAliasCollisions(t *testing.T) {
-	err := ValidateWorksmobileAliasLocalParts(
+func TestBuildWorksmobileUserPayloadKeepsSubEmailAliasWithPrimaryLocalPart(t *testing.T) {
+	t.Setenv("SAMAN_DOMAIN_ID", "1001")
+	tenantID := "33333333-3333-3333-3333-333333333333"
+	user := domain.User{
+		ID:       "44444444-4444-4444-4444-444444444444",
+		Email:    "ypshim@samaneng.com",
+		Name:     "Saman User",
+		TenantID: &tenantID,
+		Metadata: domain.JSONMap{
+			"sub_email": "ypshim@hanmaceng.co.kr",
+		},
+	}
+	tenant := domain.Tenant{
+		ID:      tenantID,
+		Slug:    "saman",
+		Name:    "삼안",
+		Domains: []domain.TenantDomain{{Domain: "samaneng.com"}},
+	}
+
+	payload, err := BuildWorksmobileUserPayload(user, tenant, nil)
+
+	require.NoError(t, err)
+	require.Equal(t, []string{"ypshim@hanmaceng.co.kr"}, payload.AliasEmails)
+}
+
+func TestValidateWorksmobileAliasEmailsAllowsSameLocalPartOnDifferentDomains(t *testing.T) {
+	err := ValidateWorksmobileAliasEmails(
 		"main@samaneng.com",
 		[]string{"main@hanmaceng.co.kr"},
 		map[string]string{},
 	)
-	require.Error(t, err)
-	require.Contains(t, err.Error(), "local-part")
+	require.NoError(t, err)
 
-	err = ValidateWorksmobileAliasLocalParts(
+	err = ValidateWorksmobileAliasEmails(
+		"main@samaneng.com",
+		[]string{"main@samaneng.com"},
+		map[string]string{},
+	)
+	require.Error(t, err)
+	require.Contains(t, err.Error(), "duplicates")
+
+	err = ValidateWorksmobileAliasEmails(
 		"main@samaneng.com",
 		[]string{"alias@hanmaceng.co.kr"},
-		map[string]string{"alias": "existing-user"},
+		map[string]string{"alias@hanmaceng.co.kr": "existing-user"},
 	)
 	require.Error(t, err)
 	require.Contains(t, err.Error(), "이미 사용 중")

backend/internal/service/worksmobile_relay_worker.go

@@ -100,9 +100,16 @@ func (w *WorksmobileRelayWorker) dispatch(ctx context.Context, job domain.Worksm
 			if err := decodeWorksmobileRequest(job.Payload, &payload); err != nil {
 				return err
 			}
+			aliasEmails := append([]string(nil), payload.AliasEmails...)
+			payload.AliasEmails = nil
 			if err := w.client.UpsertUser(ctx, payload); err != nil {
 				return err
 			}
+			for _, aliasEmail := range aliasEmails {
+				if err := w.client.AddUserAliasEmail(ctx, payload.Email, aliasEmail); err != nil {
+					return err
+				}
+			}
 			if stringValue(job.Payload["baronStatus"]) == domain.UserStatusActive {
 				return w.client.SetUserActive(ctx, worksmobileOutboxUserIdentifier(job), true)
 			}
@@ -111,6 +118,16 @@ func (w *WorksmobileRelayWorker) dispatch(ctx context.Context, job domain.Worksm
 			return w.client.DeleteUser(ctx, worksmobileOutboxUserIdentifier(job))
 		case domain.WorksmobileActionSuspend:
 			return w.client.SetUserActive(ctx, worksmobileOutboxUserIdentifier(job), false)
+		case domain.WorksmobileActionPasswordReset:
+			var payload WorksmobilePasswordResetPayload
+			if err := decodeWorksmobileRequest(job.Payload, &payload); err != nil {
+				return err
+			}
+			identifier := strings.TrimSpace(payload.Email)
+			if identifier == "" {
+				identifier = worksmobileOutboxUserIdentifier(job)
+			}
+			return w.client.ResetUserPassword(ctx, identifier, payload.PasswordConfig.Password)
 		default:
 			return nil
 		}

backend/internal/service/worksmobile_sync_service.go

@@ -5,9 +5,11 @@ import (
 	"baron-sso-backend/internal/repository"
 	"context"
 	"errors"
+	"net/mail"
 	"os"
 	"sort"
 	"strings"
+	"time"
 )
 
 const HanmacFamilyTenantSlug = "hanmac-family"
@@ -25,9 +27,12 @@ type WorksmobileAdminService interface {
 	EnqueueBackfillDryRun(ctx context.Context, tenantID string) (WorksmobileBackfillDryRun, error)
 	EnqueueOrgUnitSync(ctx context.Context, tenantID, orgUnitID string) (*domain.WorksmobileOutbox, error)
 	EnqueueOrgUnitDelete(ctx context.Context, tenantID, worksmobileOrgUnitID string) (*domain.WorksmobileOutbox, error)
-	EnqueueUserSync(ctx context.Context, tenantID, userID string) (*domain.WorksmobileOutbox, error)
+	EnqueueUserSync(ctx context.Context, tenantID, userID, credentialBatchID string) (*domain.WorksmobileOutbox, error)
+	EnqueueUserPasswordReset(ctx context.Context, tenantID, userID, credentialBatchID string) (*domain.WorksmobileOutbox, error)
 	RetryJob(ctx context.Context, tenantID, jobID string) (*domain.WorksmobileOutbox, error)
-	ListInitialPasswordCredentials(ctx context.Context, tenantID string) ([]WorksmobileInitialPasswordCredential, error)
+	ListInitialPasswordCredentials(ctx context.Context, tenantID, credentialBatchID string) ([]WorksmobileInitialPasswordCredential, error)
+	ListCredentialBatches(ctx context.Context, tenantID string) ([]WorksmobileCredentialBatch, error)
+	DeleteCredentialBatchPasswords(ctx context.Context, tenantID, credentialBatchID string) (WorksmobileCredentialBatch, error)
 }
 
 type WorksmobileConfigSummary struct {
@@ -49,10 +54,36 @@ type WorksmobileBackfillDryRun struct {
 }
 
 type WorksmobileInitialPasswordCredential struct {
-	Email           string `json:"email"`
-	InitialPassword string `json:"initialPassword"`
-	Status          string `json:"status"`
-	LastError       string `json:"lastError,omitempty"`
+	Email              string `json:"email"`
+	Name               string `json:"name,omitempty"`
+	PrimaryLeafOrgName string `json:"primaryLeafOrgName,omitempty"`
+	InitialPassword    string `json:"initialPassword"`
+	Status             string `json:"status"`
+	LastError          string `json:"lastError,omitempty"`
+}
+
+type WorksmobileCredentialBatch struct {
+	BatchID         string                              `json:"batchId"`
+	Operation       string                              `json:"operation,omitempty"`
+	UserCount       int                                 `json:"userCount"`
+	PendingCount    int                                 `json:"pendingCount"`
+	ProcessingCount int                                 `json:"processingCount"`
+	ProcessedCount  int                                 `json:"processedCount"`
+	FailedCount     int                                 `json:"failedCount"`
+	HasPasswords    bool                                `json:"hasPasswords"`
+	DeletedAt       string                              `json:"deletedAt,omitempty"`
+	Failures        []WorksmobileCredentialBatchFailure `json:"failures,omitempty"`
+	CreatedAt       time.Time                           `json:"createdAt"`
+	UpdatedAt       time.Time                           `json:"updatedAt"`
+}
+
+type WorksmobileCredentialBatchFailure struct {
+	UserID     string `json:"userId,omitempty"`
+	Email      string `json:"email,omitempty"`
+	Status     string `json:"status"`
+	RetryCount int    `json:"retryCount"`
+	LastError  string `json:"lastError,omitempty"`
+	UpdatedAt  string `json:"updatedAt,omitempty"`
 }
 
 type WorksmobileComparison struct {
@@ -93,6 +124,10 @@ type WorksmobileComparisonItem struct {
 	WorksmobileParentName             string `json:"worksmobileParentName,omitempty"`
 	WorksmobileParentEmail            string `json:"worksmobileParentEmail,omitempty"`
 	WorksmobileParentExternalKey      string `json:"worksmobileParentExternalKey,omitempty"`
+	WorksmobileJobStatus              string `json:"worksmobileJobStatus,omitempty"`
+	WorksmobileJobRetryCount          int    `json:"worksmobileJobRetryCount,omitempty"`
+	WorksmobileLastError              string `json:"worksmobileLastError,omitempty"`
+	WorksmobileLastAttemptAt          string `json:"worksmobileLastAttemptAt,omitempty"`
 	Status                            string `json:"status"`
 }
 
@@ -185,8 +220,10 @@ func (s *worksmobileSyncService) GetComparison(ctx context.Context, tenantID str
 		return WorksmobileComparison{}, err
 	}
 
+	recentJobs, _ := s.outboxRepo.ListRecent(ctx, 1000)
+
 	return WorksmobileComparison{
-		Users:  compareWorksmobileUsers(users, remoteUsers, includeMatched, tenantByID),
+		Users:  compareWorksmobileUsers(users, remoteUsers, includeMatched, tenantByID, worksmobileUserJobSummaries(recentJobs)),
 		Groups: compareWorksmobileGroups(append([]domain.Tenant{*root}, tenants...), remoteGroups, includeMatched),
 	}, nil
 }
@@ -340,7 +377,7 @@ func (s *worksmobileSyncService) EnqueueOrgUnitDelete(ctx context.Context, tenan
 	return item, nil
 }
 
-func (s *worksmobileSyncService) EnqueueUserSync(ctx context.Context, tenantID, userID string) (*domain.WorksmobileOutbox, error) {
+func (s *worksmobileSyncService) EnqueueUserSync(ctx context.Context, tenantID, userID, credentialBatchID string) (*domain.WorksmobileOutbox, error) {
 	root, err := s.hanmacRoot(ctx, tenantID)
 	if err != nil {
 		return nil, err
@@ -394,18 +431,104 @@ func (s *worksmobileSyncService) EnqueueUserSync(ctx context.Context, tenantID,
 		DedupeKey:    "user:" + strings.ToLower(action) + ":" + user.ID,
 		Payload:      worksmobileUserOutboxPayload(root.ID, payload, user.Status),
 	}
+	item.Payload["displayName"] = strings.TrimSpace(user.Name)
+	item.Payload["primaryLeafOrgName"] = worksmobileUserPrimaryOrgName(*user, tenantByID)
+	if batchID := strings.TrimSpace(credentialBatchID); batchID != "" {
+		item.Payload["credentialBatchId"] = batchID
+		item.Payload["credentialOperation"] = "worksmobile_user_sync"
+		item.Payload["credentialBatchCreatedAt"] = time.Now().UTC().Format(time.RFC3339Nano)
+	}
 	if err := s.outboxRepo.Create(ctx, item); err != nil {
 		return nil, err
 	}
 	return item, nil
 }
 
-func (s *worksmobileSyncService) ListInitialPasswordCredentials(ctx context.Context, tenantID string) ([]WorksmobileInitialPasswordCredential, error) {
+func (s *worksmobileSyncService) EnqueueUserPasswordReset(ctx context.Context, tenantID, userID, credentialBatchID string) (*domain.WorksmobileOutbox, error) {
 	root, err := s.hanmacRoot(ctx, tenantID)
 	if err != nil {
 		return nil, err
 	}
-	jobs, err := s.outboxRepo.ListRecent(ctx, 1000)
+	user, err := s.userRepo.FindByID(ctx, userID)
+	if err != nil {
+		return nil, err
+	}
+	if user.TenantID == nil {
+		return nil, errors.New("target user has no tenant")
+	}
+	tenant, err := s.tenantService.GetTenant(ctx, *user.TenantID)
+	if err != nil {
+		return nil, err
+	}
+	tenantRoot, ok, err := s.rootForTenant(ctx, *tenant)
+	if err != nil {
+		return nil, err
+	}
+	if !ok || tenantRoot.ID != root.ID {
+		return nil, errors.New("target user is outside hanmac-family subtree")
+	}
+	if !domain.IsWorksProvisionedUserStatus(user.Status) {
+		return nil, errors.New("target user status is excluded from Worksmobile password reset")
+	}
+	scopeTenants, err := s.hanmacSubtree(ctx, root.ID)
+	if err != nil {
+		return nil, err
+	}
+	tenantByID := worksmobileTenantByID(append([]domain.Tenant{*root}, scopeTenants...))
+	payload, err := BuildWorksmobileUserPayloadForDomainTenants(*user, *tenant, tenantByID, root.Config)
+	if err != nil {
+		return nil, err
+	}
+	password := GenerateWorksmobileInitialPassword()
+	request := WorksmobilePasswordResetPayload{
+		Email: strings.TrimSpace(payload.Email),
+		PasswordConfig: WorksmobilePasswordConfig{
+			PasswordCreationType: "ADMIN",
+			Password:             password,
+		},
+	}
+	batchID := strings.TrimSpace(credentialBatchID)
+	batchCreatedAt := time.Now().UTC().Format(time.RFC3339Nano)
+	dedupeSuffix := batchID
+	if dedupeSuffix == "" {
+		dedupeSuffix = batchCreatedAt
+	}
+	item := &domain.WorksmobileOutbox{
+		ResourceType: domain.WorksmobileResourceUser,
+		ResourceID:   user.ID,
+		Action:       domain.WorksmobileActionPasswordReset,
+		DedupeKey:    "user:password-reset:" + user.ID + ":" + dedupeSuffix,
+		Payload: domain.JSONMap{
+			"tenantRootId":             root.ID,
+			"loginEmail":               request.Email,
+			"userExternalKey":          user.ID,
+			"initialPassword":          password,
+			"displayName":              strings.TrimSpace(user.Name),
+			"primaryLeafOrgName":       worksmobileUserPrimaryOrgName(*user, tenantByID),
+			"credentialBatchId":        batchID,
+			"credentialOperation":      "worksmobile_password_reset",
+			"credentialBatchCreatedAt": batchCreatedAt,
+			"request":                  request,
+		},
+	}
+	if err := s.outboxRepo.Create(ctx, item); err != nil {
+		return nil, err
+	}
+	return item, nil
+}
+
+func (s *worksmobileSyncService) ListInitialPasswordCredentials(ctx context.Context, tenantID, credentialBatchID string) ([]WorksmobileInitialPasswordCredential, error) {
+	root, err := s.hanmacRoot(ctx, tenantID)
+	if err != nil {
+		return nil, err
+	}
+	credentialBatchID = strings.TrimSpace(credentialBatchID)
+	var jobs []domain.WorksmobileOutbox
+	if credentialBatchID != "" {
+		jobs, err = s.outboxRepo.ListCredentialBatchJobs(ctx, root.ID, credentialBatchID)
+	} else {
+		jobs, err = s.outboxRepo.ListRecent(ctx, 1000)
+	}
 	if err != nil {
 		return nil, err
 	}
@@ -418,6 +541,9 @@ func (s *worksmobileSyncService) ListInitialPasswordCredentials(ctx context.Cont
 		if stringValue(job.Payload["tenantRootId"]) != root.ID {
 			continue
 		}
+		if credentialBatchID != "" && stringValue(job.Payload["credentialBatchId"]) != credentialBatchID {
+			continue
+		}
 		email := stringValue(job.Payload["loginEmail"])
 		password := stringValue(job.Payload["initialPassword"])
 		if email == "" || password == "" || seen[email] {
@@ -425,15 +551,60 @@ func (s *worksmobileSyncService) ListInitialPasswordCredentials(ctx context.Cont
 		}
 		seen[email] = true
 		credentials = append(credentials, WorksmobileInitialPasswordCredential{
-			Email:           email,
-			InitialPassword: password,
-			Status:          job.Status,
-			LastError:       job.LastError,
+			Email:              email,
+			Name:               stringValue(job.Payload["displayName"]),
+			PrimaryLeafOrgName: stringValue(job.Payload["primaryLeafOrgName"]),
+			InitialPassword:    password,
+			Status:             job.Status,
+			LastError:          job.LastError,
 		})
 	}
 	return credentials, nil
 }
 
+func (s *worksmobileSyncService) ListCredentialBatches(ctx context.Context, tenantID string) ([]WorksmobileCredentialBatch, error) {
+	root, err := s.hanmacRoot(ctx, tenantID)
+	if err != nil {
+		return nil, err
+	}
+	jobs, err := s.outboxRepo.ListCredentialBatchJobs(ctx, root.ID, "")
+	if err != nil {
+		return nil, err
+	}
+	return aggregateWorksmobileCredentialBatches(jobs), nil
+}
+
+func (s *worksmobileSyncService) DeleteCredentialBatchPasswords(ctx context.Context, tenantID, credentialBatchID string) (WorksmobileCredentialBatch, error) {
+	root, err := s.hanmacRoot(ctx, tenantID)
+	if err != nil {
+		return WorksmobileCredentialBatch{}, err
+	}
+	credentialBatchID = strings.TrimSpace(credentialBatchID)
+	if credentialBatchID == "" {
+		return WorksmobileCredentialBatch{}, errors.New("credential batch id is required")
+	}
+	jobs, err := s.outboxRepo.ListCredentialBatchJobs(ctx, root.ID, credentialBatchID)
+	if err != nil {
+		return WorksmobileCredentialBatch{}, err
+	}
+	if len(jobs) == 0 {
+		return WorksmobileCredentialBatch{}, errors.New("credential batch not found")
+	}
+	deletedAt := time.Now().UTC().Format(time.RFC3339)
+	for i := range jobs {
+		nextPayload := scrubWorksmobileCredentialPayload(jobs[i].Payload, deletedAt)
+		if err := s.outboxRepo.UpdatePayload(ctx, jobs[i].ID, nextPayload); err != nil {
+			return WorksmobileCredentialBatch{}, err
+		}
+		jobs[i].Payload = nextPayload
+	}
+	batches := aggregateWorksmobileCredentialBatches(jobs)
+	if len(batches) == 0 {
+		return WorksmobileCredentialBatch{}, errors.New("credential batch not found")
+	}
+	return batches[0], nil
+}
+
 func (s *worksmobileSyncService) RetryJob(ctx context.Context, tenantID, jobID string) (*domain.WorksmobileOutbox, error) {
 	if _, err := s.hanmacRoot(ctx, tenantID); err != nil {
 		return nil, err
@@ -663,7 +834,7 @@ func (s *worksmobileSyncService) validateUserAliasLocalParts(ctx context.Context
 		if existingUser.ID == user.ID {
 			continue
 		}
-		addWorksmobileLocalPart(existing, existingUser.Email, existingUser.ID)
+		addWorksmobileEmail(existing, existingUser.Email, existingUser.ID)
 		if existingUser.TenantID == nil {
 			continue
 		}
@@ -672,16 +843,16 @@ func (s *worksmobileSyncService) validateUserAliasLocalParts(ctx context.Context
 			continue
 		}
 		for _, alias := range BuildWorksmobileAliasEmails(existingUser, tenant) {
-			addWorksmobileLocalPart(existing, alias, existingUser.ID)
+			addWorksmobileEmail(existing, alias, existingUser.ID)
 		}
 	}
-	return ValidateWorksmobileAliasLocalParts(payload.Email, payload.AliasEmails, existing)
+	return ValidateWorksmobileAliasEmails(payload.Email, payload.AliasEmails, existing)
 }
 
-func addWorksmobileLocalPart(target map[string]string, email string, owner string) {
-	localPart, err := domain.ExtractNormalizedEmailLocalPart(email)
-	if err == nil && localPart != "" {
-		target[localPart] = owner
+func addWorksmobileEmail(target map[string]string, email string, owner string) {
+	normalized := strings.ToLower(strings.TrimSpace(email))
+	if _, err := mail.ParseAddress(normalized); err == nil && normalized != "" {
+		target[normalized] = owner
 	}
 }
 
@@ -833,6 +1004,196 @@ func worksmobileUserOutboxPayload(rootID string, payload WorksmobileUserPayload,
 	return outboxPayload
 }
 
+func aggregateWorksmobileCredentialBatches(jobs []domain.WorksmobileOutbox) []WorksmobileCredentialBatch {
+	byBatchID := map[string]*WorksmobileCredentialBatch{}
+	for _, job := range jobs {
+		batchID := stringValue(job.Payload["credentialBatchId"])
+		if batchID == "" {
+			continue
+		}
+		batch, ok := byBatchID[batchID]
+		if !ok {
+			createdAt := worksmobileCredentialBatchCreatedAt(job)
+			batch = &WorksmobileCredentialBatch{
+				BatchID:   batchID,
+				Operation: stringValue(job.Payload["credentialOperation"]),
+				CreatedAt: createdAt,
+				UpdatedAt: job.UpdatedAt,
+			}
+			byBatchID[batchID] = batch
+		}
+		batch.UserCount++
+		if batch.Operation == "" {
+			batch.Operation = stringValue(job.Payload["credentialOperation"])
+		}
+		jobBatchCreatedAt := worksmobileCredentialBatchCreatedAt(job)
+		if jobBatchCreatedAt.Before(batch.CreatedAt) || batch.CreatedAt.IsZero() {
+			batch.CreatedAt = jobBatchCreatedAt
+		}
+		if job.UpdatedAt.After(batch.UpdatedAt) {
+			batch.UpdatedAt = job.UpdatedAt
+		}
+		switch job.Status {
+		case domain.WorksmobileOutboxStatusPending:
+			batch.PendingCount++
+		case domain.WorksmobileOutboxStatusProcessing:
+			batch.ProcessingCount++
+		case domain.WorksmobileOutboxStatusProcessed:
+			batch.ProcessedCount++
+		case domain.WorksmobileOutboxStatusFailed:
+			batch.FailedCount++
+			batch.Failures = append(batch.Failures, WorksmobileCredentialBatchFailure{
+				UserID:     job.ResourceID,
+				Email:      worksmobileCredentialJobEmail(job),
+				Status:     job.Status,
+				RetryCount: job.RetryCount,
+				LastError:  strings.TrimSpace(job.LastError),
+				UpdatedAt:  job.UpdatedAt.Format(time.RFC3339),
+			})
+		}
+		if worksmobilePayloadHasPassword(job.Payload) {
+			batch.HasPasswords = true
+		}
+		if deletedAt := stringValue(job.Payload["credentialDeletedAt"]); deletedAt != "" {
+			batch.DeletedAt = deletedAt
+		}
+	}
+	batches := make([]WorksmobileCredentialBatch, 0, len(byBatchID))
+	for _, batch := range byBatchID {
+		batches = append(batches, *batch)
+	}
+	sort.Slice(batches, func(i, j int) bool {
+		return batches[i].CreatedAt.After(batches[j].CreatedAt)
+	})
+	return batches
+}
+
+func worksmobileCredentialBatchCreatedAt(job domain.WorksmobileOutbox) time.Time {
+	if value := stringValue(job.Payload["credentialBatchCreatedAt"]); value != "" {
+		if parsed, err := time.Parse(time.RFC3339Nano, value); err == nil {
+			return parsed.UTC()
+		}
+		if parsed, err := time.Parse(time.RFC3339, value); err == nil {
+			return parsed.UTC()
+		}
+	}
+	if !job.UpdatedAt.IsZero() && !job.CreatedAt.IsZero() && job.UpdatedAt.After(job.CreatedAt) {
+		return job.UpdatedAt.UTC()
+	}
+	return job.CreatedAt.UTC()
+}
+
+func worksmobileCredentialJobEmail(job domain.WorksmobileOutbox) string {
+	if email := stringValue(job.Payload["loginEmail"]); email != "" {
+		return email
+	}
+	switch request := job.Payload["request"].(type) {
+	case WorksmobileUserPayload:
+		return strings.TrimSpace(request.Email)
+	case WorksmobilePasswordResetPayload:
+		return strings.TrimSpace(request.Email)
+	case map[string]any:
+		return stringValue(request["email"])
+	case domain.JSONMap:
+		return stringValue(request["email"])
+	default:
+		return ""
+	}
+}
+
+func scrubWorksmobileCredentialPayload(payload domain.JSONMap, deletedAt string) domain.JSONMap {
+	nextPayload := make(domain.JSONMap, len(payload)+1)
+	for key, value := range payload {
+		nextPayload[key] = value
+	}
+	delete(nextPayload, "initialPassword")
+	nextPayload["credentialDeletedAt"] = deletedAt
+	nextPayload["request"] = scrubWorksmobileRequestPassword(nextPayload["request"])
+	return nextPayload
+}
+
+func scrubWorksmobileRequestPassword(request any) any {
+	switch v := request.(type) {
+	case WorksmobileUserPayload:
+		v.PasswordConfig.Password = ""
+		return v
+	case WorksmobilePasswordResetPayload:
+		v.PasswordConfig.Password = ""
+		return v
+	case map[string]any:
+		next := make(map[string]any, len(v))
+		for key, value := range v {
+			next[key] = value
+		}
+		next["passwordConfig"] = scrubWorksmobilePasswordConfig(next["passwordConfig"])
+		return next
+	case domain.JSONMap:
+		next := make(domain.JSONMap, len(v))
+		for key, value := range v {
+			next[key] = value
+		}
+		next["passwordConfig"] = scrubWorksmobilePasswordConfig(next["passwordConfig"])
+		return next
+	default:
+		return request
+	}
+}
+
+func scrubWorksmobilePasswordConfig(config any) any {
+	switch v := config.(type) {
+	case WorksmobilePasswordConfig:
+		v.Password = ""
+		return v
+	case map[string]any:
+		next := make(map[string]any, len(v))
+		for key, value := range v {
+			next[key] = value
+		}
+		next["password"] = ""
+		return next
+	case domain.JSONMap:
+		next := make(domain.JSONMap, len(v))
+		for key, value := range v {
+			next[key] = value
+		}
+		next["password"] = ""
+		return next
+	default:
+		return config
+	}
+}
+
+func worksmobilePayloadHasPassword(payload domain.JSONMap) bool {
+	if stringValue(payload["initialPassword"]) != "" {
+		return true
+	}
+	switch request := payload["request"].(type) {
+	case WorksmobileUserPayload:
+		return strings.TrimSpace(request.PasswordConfig.Password) != ""
+	case WorksmobilePasswordResetPayload:
+		return strings.TrimSpace(request.PasswordConfig.Password) != ""
+	case map[string]any:
+		return worksmobilePasswordConfigHasPassword(request["passwordConfig"])
+	case domain.JSONMap:
+		return worksmobilePasswordConfigHasPassword(request["passwordConfig"])
+	default:
+		return false
+	}
+}
+
+func worksmobilePasswordConfigHasPassword(config any) bool {
+	switch v := config.(type) {
+	case WorksmobilePasswordConfig:
+		return strings.TrimSpace(v.Password) != ""
+	case map[string]any:
+		return stringValue(v["password"]) != ""
+	case domain.JSONMap:
+		return stringValue(v["password"]) != ""
+	default:
+		return false
+	}
+}
+
 func stringValue(value any) string {
 	switch v := value.(type) {
 	case string:
@@ -842,7 +1203,40 @@ func stringValue(value any) string {
 	}
 }
 
-func compareWorksmobileUsers(localUsers []domain.User, remoteUsers []WorksmobileRemoteUser, includeMatched bool, localTenants map[string]domain.Tenant) []WorksmobileComparisonItem {
+type worksmobileUserJobSummary struct {
+	Status        string
+	RetryCount    int
+	LastError     string
+	LastAttemptAt string
+}
+
+func worksmobileUserJobSummaries(jobs []domain.WorksmobileOutbox) map[string]worksmobileUserJobSummary {
+	result := map[string]worksmobileUserJobSummary{}
+	for _, job := range jobs {
+		if job.ResourceType != domain.WorksmobileResourceUser {
+			continue
+		}
+		if job.ResourceID == "" {
+			continue
+		}
+		if _, exists := result[job.ResourceID]; exists {
+			continue
+		}
+		result[job.ResourceID] = worksmobileUserJobSummary{
+			Status:        job.Status,
+			RetryCount:    job.RetryCount,
+			LastError:     strings.TrimSpace(job.LastError),
+			LastAttemptAt: job.UpdatedAt.Format(time.RFC3339),
+		}
+	}
+	return result
+}
+
+func compareWorksmobileUsers(localUsers []domain.User, remoteUsers []WorksmobileRemoteUser, includeMatched bool, localTenants map[string]domain.Tenant, jobSummaries ...map[string]worksmobileUserJobSummary) []WorksmobileComparisonItem {
+	jobSummaryByUserID := map[string]worksmobileUserJobSummary{}
+	if len(jobSummaries) > 0 && jobSummaries[0] != nil {
+		jobSummaryByUserID = jobSummaries[0]
+	}
 	remoteByExternalID := map[string]WorksmobileRemoteUser{}
 	remoteByEmail := map[string]WorksmobileRemoteUser{}
 	for _, remote := range remoteUsers {
@@ -872,7 +1266,8 @@ func compareWorksmobileUsers(localUsers []domain.User, remoteUsers []Worksmobile
 		if !matched {
 			remote, matched = remoteByEmail[strings.ToLower(strings.TrimSpace(user.Email))]
 		}
-		if matched && !includeMatched {
+		needsUpdate := matched && worksmobileUserNeedsUpdate(user, remote)
+		if matched && !includeMatched && !needsUpdate {
 			matchedRemoteIDs[remote.ID] = true
 			continue
 		}
@@ -886,8 +1281,19 @@ func compareWorksmobileUsers(localUsers []domain.User, remoteUsers []Worksmobile
 			BaronPrimaryOrgName: worksmobileUserPrimaryOrgName(user, localTenants),
 			Status:              "missing_in_worksmobile",
 		}
+		if summary, ok := jobSummaryByUserID[user.ID]; ok {
+			item.WorksmobileJobStatus = summary.Status
+			item.WorksmobileJobRetryCount = summary.RetryCount
+			item.WorksmobileLastAttemptAt = summary.LastAttemptAt
+			if summary.Status == domain.WorksmobileOutboxStatusFailed {
+				item.WorksmobileLastError = summary.LastError
+			}
+		}
 		if matched {
 			item.Status = "matched"
+			if needsUpdate {
+				item.Status = "needs_update"
+			}
 			item.WorksmobileID = remote.ID
 			item.ExternalKey = remote.ExternalID
 			item.WorksmobileName = remote.DisplayName
@@ -958,6 +1364,62 @@ func compareWorksmobileUsers(localUsers []domain.User, remoteUsers []Worksmobile
 	return result
 }
 
+func worksmobileUserNeedsUpdate(user domain.User, remote WorksmobileRemoteUser) bool {
+	if strings.TrimSpace(remote.ExternalID) != strings.TrimSpace(user.ID) {
+		return true
+	}
+	if strings.TrimSpace(remote.DisplayName) != strings.TrimSpace(user.Name) {
+		return true
+	}
+	if strings.ToLower(strings.TrimSpace(remote.Email)) != strings.ToLower(strings.TrimSpace(user.Email)) {
+		return true
+	}
+	if worksmobileUserManagerNeedsUpdate(user, remote) {
+		return true
+	}
+	return false
+}
+
+func worksmobileUserManagerNeedsUpdate(user domain.User, remote WorksmobileRemoteUser) bool {
+	localManagers := worksmobileUserExplicitOrgUnitManagers(user)
+	if len(localManagers) == 0 {
+		return false
+	}
+	remoteManagers := remote.OrgUnitManagers
+	if len(remoteManagers) == 0 && remote.PrimaryOrgUnitID != "" {
+		remoteManagers = map[string]*bool{remote.PrimaryOrgUnitID: remote.PrimaryOrgUnitIsManager}
+	}
+	for remoteOrgUnitID, remoteManager := range remoteManagers {
+		if remoteManager == nil {
+			continue
+		}
+		localManager, ok := localManagers[worksmobileOrgUnitLocalExternalKey(remoteOrgUnitID)]
+		if ok && localManager != *remoteManager {
+			return true
+		}
+	}
+	return false
+}
+
+func worksmobileUserExplicitOrgUnitManagers(user domain.User) map[string]bool {
+	managers := map[string]bool{}
+	for _, appointment := range worksmobileAppointmentsFromMetadata(user.Metadata) {
+		if appointment.TenantID == "" || !appointment.HasManager {
+			continue
+		}
+		managers[appointment.TenantID] = appointment.IsManager
+	}
+	return managers
+}
+
+func worksmobileOrgUnitLocalExternalKey(orgUnitID string) string {
+	normalized := strings.TrimSpace(orgUnitID)
+	if after, ok := strings.CutPrefix(normalized, "externalKey:"); ok {
+		return strings.TrimSpace(after)
+	}
+	return normalized
+}
+
 func worksmobileUserPrimaryOrgID(user domain.User) string {
 	if user.TenantID == nil {
 		return ""

backend/internal/service/worksmobile_sync_service_test.go

@@ -4,11 +4,12 @@ import (
 	"baron-sso-backend/internal/domain"
 	"context"
 	"testing"
+	"time"
 
 	"github.com/stretchr/testify/require"
 )
 
-func TestWorksmobileSyncServiceRejectsAliasLocalPartAlreadyUsedByOtherUser(t *testing.T) {
+func TestWorksmobileSyncServiceRejectsAliasEmailAlreadyUsedByOtherUser(t *testing.T) {
 	t.Setenv("SAMAN_DOMAIN_ID", "1001")
 	rootID := "root-tenant"
 	tenantID := "saman-tenant"
@@ -36,7 +37,7 @@ func TestWorksmobileSyncServiceRejectsAliasLocalPartAlreadyUsedByOtherUser(t *te
 	}
 	existing := domain.User{
 		ID:       "existing-user",
-		Email:    "used@samaneng.com",
+		Email:    "used@hanmaceng.co.kr",
 		Name:     "Existing",
 		TenantID: &tenantID,
 	}
@@ -48,7 +49,7 @@ func TestWorksmobileSyncServiceRejectsAliasLocalPartAlreadyUsedByOtherUser(t *te
 		nil,
 	)
 
-	item, err := service.EnqueueUserSync(context.Background(), rootID, target.ID)
+	item, err := service.EnqueueUserSync(context.Background(), rootID, target.ID, "")
 
 	require.Nil(t, item)
 	require.Error(t, err)
@@ -88,7 +89,7 @@ func TestWorksmobileSyncServiceEnqueuesSuspendedUserStatusWithOrganizations(t *t
 		nil,
 	)
 
-	item, err := service.EnqueueUserSync(context.Background(), rootID, target.ID)
+	item, err := service.EnqueueUserSync(context.Background(), rootID, target.ID, "")
 
 	require.NoError(t, err)
 	require.NotNil(t, item)
@@ -101,6 +102,253 @@ func TestWorksmobileSyncServiceEnqueuesSuspendedUserStatusWithOrganizations(t *t
 	require.Equal(t, "target@samaneng.com", outboxRepo.created[0].Payload["loginEmail"])
 }
 
+func TestWorksmobileSyncServiceEnqueuesUserCredentialBatchID(t *testing.T) {
+	t.Setenv("SAMAN_DOMAIN_ID", "1001")
+	rootID := "root-tenant"
+	tenantID := "saman-tenant"
+	root := domain.Tenant{
+		ID:   rootID,
+		Slug: HanmacFamilyTenantSlug,
+		Name: "Hanmac Family",
+	}
+	tenant := domain.Tenant{
+		ID:       tenantID,
+		Slug:     "saman",
+		Name:     "Saman",
+		Type:     domain.TenantTypeCompany,
+		ParentID: &rootID,
+		Domains:  []domain.TenantDomain{{Domain: "samaneng.com"}},
+	}
+	target := domain.User{
+		ID:       "target-user",
+		Email:    "target@samaneng.com",
+		Name:     "Target",
+		Status:   domain.UserStatusActive,
+		TenantID: &tenantID,
+	}
+	outboxRepo := &fakeWorksmobileOutboxRepo{}
+	service := NewWorksmobileSyncService(
+		&fakeWorksmobileTenantService{tenants: map[string]domain.Tenant{rootID: root, tenantID: tenant}, list: []domain.Tenant{root, tenant}},
+		&fakeWorksmobileUserRepo{byID: map[string]domain.User{target.ID: target}, byTenant: []domain.User{target}},
+		outboxRepo,
+		nil,
+	)
+
+	item, err := service.EnqueueUserSync(context.Background(), rootID, target.ID, "batch-1")
+
+	require.NoError(t, err)
+	require.NotNil(t, item)
+	require.Len(t, outboxRepo.created, 1)
+	require.Equal(t, "batch-1", outboxRepo.created[0].Payload["credentialBatchId"])
+	require.NotEmpty(t, outboxRepo.created[0].Payload["credentialBatchCreatedAt"])
+	require.Equal(t, "Target", outboxRepo.created[0].Payload["displayName"])
+	require.Equal(t, "Saman", outboxRepo.created[0].Payload["primaryLeafOrgName"])
+}
+
+func TestWorksmobileSyncServiceEnqueuesUserPasswordResetCredentialBatch(t *testing.T) {
+	t.Setenv("SAMAN_DOMAIN_ID", "1001")
+	rootID := "root-tenant"
+	tenantID := "saman-leaf"
+	root := domain.Tenant{
+		ID:   rootID,
+		Slug: HanmacFamilyTenantSlug,
+		Name: "Hanmac Family",
+	}
+	tenant := domain.Tenant{
+		ID:       tenantID,
+		Slug:     "people-growth",
+		Name:     "인재성장",
+		Type:     domain.TenantTypeOrganization,
+		ParentID: &rootID,
+		Domains:  []domain.TenantDomain{{Domain: "samaneng.com"}},
+	}
+	target := domain.User{
+		ID:       "target-user",
+		Email:    "target@samaneng.com",
+		Name:     "Target",
+		Status:   domain.UserStatusActive,
+		TenantID: &tenantID,
+	}
+	outboxRepo := &fakeWorksmobileOutboxRepo{}
+	service := NewWorksmobileSyncService(
+		&fakeWorksmobileTenantService{tenants: map[string]domain.Tenant{rootID: root, tenantID: tenant}, list: []domain.Tenant{root, tenant}},
+		&fakeWorksmobileUserRepo{byID: map[string]domain.User{target.ID: target}, byTenant: []domain.User{target}},
+		outboxRepo,
+		nil,
+	)
+
+	item, err := service.EnqueueUserPasswordReset(context.Background(), rootID, target.ID, "reset-batch-1")
+
+	require.NoError(t, err)
+	require.NotNil(t, item)
+	require.Len(t, outboxRepo.created, 1)
+	require.Equal(t, domain.WorksmobileActionPasswordReset, outboxRepo.created[0].Action)
+	require.Equal(t, "reset-batch-1", outboxRepo.created[0].Payload["credentialBatchId"])
+	require.Equal(t, "worksmobile_password_reset", outboxRepo.created[0].Payload["credentialOperation"])
+	require.NotEmpty(t, outboxRepo.created[0].Payload["credentialBatchCreatedAt"])
+	require.Equal(t, "target@samaneng.com", outboxRepo.created[0].Payload["loginEmail"])
+	require.Equal(t, "Target", outboxRepo.created[0].Payload["displayName"])
+	require.Equal(t, "인재성장", outboxRepo.created[0].Payload["primaryLeafOrgName"])
+	require.NotEmpty(t, outboxRepo.created[0].Payload["initialPassword"])
+}
+
+func TestWorksmobileSyncServiceFiltersInitialPasswordsByCredentialBatchID(t *testing.T) {
+	rootID := "root-tenant"
+	root := domain.Tenant{
+		ID:   rootID,
+		Slug: HanmacFamilyTenantSlug,
+		Name: "Hanmac Family",
+	}
+	outboxRepo := &fakeWorksmobileOutboxRepo{
+		credentialBatchJobs: []domain.WorksmobileOutbox{
+			{
+				ResourceType: domain.WorksmobileResourceUser,
+				Status:       domain.WorksmobileOutboxStatusProcessed,
+				Payload: domain.JSONMap{
+					"tenantRootId":       rootID,
+					"loginEmail":         "batch-user@samaneng.com",
+					"displayName":        "Batch User",
+					"primaryLeafOrgName": "인재성장",
+					"initialPassword":    "BatchPass1!",
+					"credentialBatchId":  "batch-1",
+				},
+			},
+			{
+				ResourceType: domain.WorksmobileResourceUser,
+				Status:       domain.WorksmobileOutboxStatusProcessed,
+				Payload: domain.JSONMap{
+					"tenantRootId":      rootID,
+					"loginEmail":        "other-user@samaneng.com",
+					"initialPassword":   "OtherPass1!",
+					"credentialBatchId": "batch-2",
+				},
+			},
+			{
+				ResourceType: domain.WorksmobileResourceUser,
+				Status:       domain.WorksmobileOutboxStatusProcessed,
+				Payload: domain.JSONMap{
+					"tenantRootId":    rootID,
+					"loginEmail":      "legacy-user@samaneng.com",
+					"initialPassword": "LegacyPass1!",
+				},
+			},
+		},
+	}
+	service := NewWorksmobileSyncService(
+		&fakeWorksmobileTenantService{tenants: map[string]domain.Tenant{rootID: root}, list: []domain.Tenant{root}},
+		&fakeWorksmobileUserRepo{},
+		outboxRepo,
+		nil,
+	)
+
+	credentials, err := service.ListInitialPasswordCredentials(context.Background(), rootID, "batch-1")
+
+	require.NoError(t, err)
+	require.Equal(t, []WorksmobileInitialPasswordCredential{
+		{
+			Email:              "batch-user@samaneng.com",
+			Name:               "Batch User",
+			PrimaryLeafOrgName: "인재성장",
+			InitialPassword:    "BatchPass1!",
+			Status:             domain.WorksmobileOutboxStatusProcessed,
+		},
+	}, credentials)
+}
+
+func TestWorksmobileSyncServiceDeletesCredentialBatchPasswordsButKeepsHistory(t *testing.T) {
+	rootID := "root-tenant"
+	root := domain.Tenant{
+		ID:   rootID,
+		Slug: HanmacFamilyTenantSlug,
+		Name: "Hanmac Family",
+	}
+	outboxRepo := &fakeWorksmobileOutboxRepo{
+		credentialBatchJobs: []domain.WorksmobileOutbox{
+			{
+				ID:           "job-1",
+				ResourceType: domain.WorksmobileResourceUser,
+				Status:       domain.WorksmobileOutboxStatusProcessed,
+				Payload: domain.JSONMap{
+					"tenantRootId":        rootID,
+					"loginEmail":          "batch-user@samaneng.com",
+					"initialPassword":     "BatchPass1!",
+					"credentialBatchId":   "batch-1",
+					"credentialOperation": "worksmobile_user_sync",
+					"request":             map[string]any{"passwordConfig": map[string]any{"password": "BatchPass1!"}},
+				},
+			},
+			{
+				ID:           "job-2",
+				ResourceID:   "failed-user",
+				ResourceType: domain.WorksmobileResourceUser,
+				Status:       domain.WorksmobileOutboxStatusFailed,
+				RetryCount:   2,
+				LastError:    "worksmobile api failed",
+				Payload: domain.JSONMap{
+					"tenantRootId":        rootID,
+					"loginEmail":          "failed-user@samaneng.com",
+					"initialPassword":     "FailedPass1!",
+					"credentialBatchId":   "batch-1",
+					"credentialOperation": "worksmobile_user_sync",
+					"request":             map[string]any{"passwordConfig": map[string]any{"password": "FailedPass1!"}},
+				},
+			},
+		},
+	}
+	service := NewWorksmobileSyncService(
+		&fakeWorksmobileTenantService{tenants: map[string]domain.Tenant{rootID: root}, list: []domain.Tenant{root}},
+		&fakeWorksmobileUserRepo{},
+		outboxRepo,
+		nil,
+	)
+
+	before, err := service.ListCredentialBatches(context.Background(), rootID)
+	require.NoError(t, err)
+	require.Len(t, before, 1)
+	require.True(t, before[0].HasPasswords)
+	require.Equal(t, 1, before[0].FailedCount)
+	require.Len(t, before[0].Failures, 1)
+	require.Equal(t, "failed-user", before[0].Failures[0].UserID)
+	require.Equal(t, "failed-user@samaneng.com", before[0].Failures[0].Email)
+	require.Equal(t, "worksmobile api failed", before[0].Failures[0].LastError)
+
+	after, err := service.DeleteCredentialBatchPasswords(context.Background(), rootID, "batch-1")
+
+	require.NoError(t, err)
+	require.Equal(t, "batch-1", after.BatchID)
+	require.False(t, after.HasPasswords)
+	require.Equal(t, 2, after.UserCount)
+	require.NotEmpty(t, after.DeletedAt)
+	require.Len(t, outboxRepo.payloadUpdates, 2)
+	require.Empty(t, stringValue(outboxRepo.payloadUpdates[0]["initialPassword"]))
+	require.Empty(t, stringValue(outboxRepo.payloadUpdates[1]["initialPassword"]))
+	request := outboxRepo.payloadUpdates[0]["request"].(map[string]any)
+	passwordConfig := request["passwordConfig"].(map[string]any)
+	require.Empty(t, stringValue(passwordConfig["password"]))
+}
+
+func TestAggregateWorksmobileCredentialBatchesUsesCredentialBatchCreatedAt(t *testing.T) {
+	oldCreatedAt := time.Date(2026, 5, 29, 1, 4, 15, 0, time.UTC)
+	batchCreatedAt := time.Date(2026, 6, 1, 7, 20, 0, 0, time.UTC)
+
+	batches := aggregateWorksmobileCredentialBatches([]domain.WorksmobileOutbox{
+		{
+			ID:        "job-1",
+			CreatedAt: oldCreatedAt,
+			UpdatedAt: batchCreatedAt.Add(time.Minute),
+			Status:    domain.WorksmobileOutboxStatusPending,
+			Payload: domain.JSONMap{
+				"credentialBatchId":        "batch-1",
+				"credentialOperation":      "worksmobile_user_sync",
+				"credentialBatchCreatedAt": batchCreatedAt.Format(time.RFC3339),
+			},
+		},
+	})
+
+	require.Len(t, batches, 1)
+	require.Equal(t, batchCreatedAt, batches[0].CreatedAt)
+}
+
 func TestWorksmobileSyncServiceDeprovisionsArchivedUser(t *testing.T) {
 	t.Setenv("SAMAN_DOMAIN_ID", "1001")
 	rootID := "root-tenant"
@@ -133,7 +381,7 @@ func TestWorksmobileSyncServiceDeprovisionsArchivedUser(t *testing.T) {
 		nil,
 	)
 
-	item, err := service.EnqueueUserSync(context.Background(), rootID, target.ID)
+	item, err := service.EnqueueUserSync(context.Background(), rootID, target.ID, "")
 
 	require.NoError(t, err)
 	require.NotNil(t, item)
@@ -1139,6 +1387,95 @@ func TestWorksmobileSyncServiceBackfillDryRunSkipsArchivedUsers(t *testing.T) {
 	require.Equal(t, 1, outboxRepo.created[0].Payload["userCount"])
 }
 
+func TestCompareWorksmobileUsersMarksManagerChangeNeedsUpdate(t *testing.T) {
+	tenantID := "tenant-leaf"
+	user := domain.User{
+		ID:       "user-manager",
+		Email:    "manager@samaneng.com",
+		Name:     "Manager User",
+		TenantID: &tenantID,
+		Status:   domain.UserStatusActive,
+		Metadata: domain.JSONMap{
+			"additionalAppointments": []any{
+				map[string]any{
+					"tenantId":  tenantID,
+					"isPrimary": true,
+					"isManager": true,
+				},
+			},
+		},
+	}
+	remoteManager := false
+	items := compareWorksmobileUsers(
+		[]domain.User{user},
+		[]WorksmobileRemoteUser{{
+			ID:                      "works-user-manager",
+			ExternalID:              user.ID,
+			Email:                   user.Email,
+			DisplayName:             user.Name,
+			PrimaryOrgUnitID:        "externalKey:" + tenantID,
+			PrimaryOrgUnitIsManager: &remoteManager,
+		}},
+		true,
+		map[string]domain.Tenant{
+			tenantID: {ID: tenantID, Name: "Leaf", Type: domain.TenantTypeOrganization},
+		},
+	)
+
+	require.Len(t, items, 1)
+	require.Equal(t, "needs_update", items[0].Status)
+}
+
+func TestCompareWorksmobileUsersMarksSecondaryManagerChangeNeedsUpdate(t *testing.T) {
+	primaryTenantID := "tenant-company"
+	secondaryTenantID := "tenant-gpdtdc-leaf"
+	user := domain.User{
+		ID:       "user-secondary-manager",
+		Email:    "secondary-manager@samaneng.com",
+		Name:     "Secondary Manager User",
+		TenantID: &secondaryTenantID,
+		Status:   domain.UserStatusActive,
+		Metadata: domain.JSONMap{
+			"additionalAppointments": []any{
+				map[string]any{
+					"tenantId":  primaryTenantID,
+					"isPrimary": true,
+				},
+				map[string]any{
+					"tenantId":  secondaryTenantID,
+					"isPrimary": false,
+					"isManager": true,
+				},
+			},
+		},
+	}
+	remotePrimaryManager := false
+	remoteSecondaryManager := false
+	items := compareWorksmobileUsers(
+		[]domain.User{user},
+		[]WorksmobileRemoteUser{{
+			ID:                      "works-user-secondary-manager",
+			ExternalID:              user.ID,
+			Email:                   user.Email,
+			DisplayName:             user.Name,
+			PrimaryOrgUnitID:        "externalKey:" + primaryTenantID,
+			PrimaryOrgUnitIsManager: &remotePrimaryManager,
+			OrgUnitManagers: map[string]*bool{
+				"externalKey:" + primaryTenantID:   &remotePrimaryManager,
+				"externalKey:" + secondaryTenantID: &remoteSecondaryManager,
+			},
+		}},
+		true,
+		map[string]domain.Tenant{
+			primaryTenantID:   {ID: primaryTenantID, Name: "Company", Type: domain.TenantTypeCompany},
+			secondaryTenantID: {ID: secondaryTenantID, Name: "GPDTDC Leaf", Type: domain.TenantTypeOrganization},
+		},
+	)
+
+	require.Len(t, items, 1)
+	require.Equal(t, "needs_update", items[0].Status)
+}
+
 type fakeWorksmobileTenantService struct {
 	tenants map[string]domain.Tenant
 	list    []domain.Tenant

common/pnpm-lock.yaml

@@ -63,8 +63,8 @@ importers:
         specifier: ^3.3.0
         version: 3.3.1(oidc-client-ts@3.5.0)(react@19.2.6)
       react-router-dom:
-        specifier: ^6.28.2
-        version: 6.30.3(react-dom@19.2.6(react@19.2.6))(react@19.2.6)
+        specifier: ^7.15.1
+        version: 7.16.0(react-dom@19.2.6(react@19.2.6))(react@19.2.6)
       tailwind-merge:
         specifier: ^3.4.0
         version: 3.6.0
@@ -469,7 +469,7 @@ importers:
         specifier: ^8.0.14
         version: 8.0.14(@types/node@25.7.0)(jiti@1.21.7)
       vitest:
-        specifier: ^4.1.6
+        specifier: 4.1.6
         version: 4.1.6(@types/node@25.7.0)(@vitest/coverage-v8@4.1.6)(jsdom@28.1.0)(vite@8.0.14(@types/node@25.7.0)(jiti@1.21.7))
 
 packages:
@@ -549,28 +549,24 @@ packages:
     engines: {node: '>=14.21.3'}
     cpu: [arm64]
     os: [linux]
-    libc: [musl]
 
   '@biomejs/cli-linux-arm64@2.4.16':
     resolution: {integrity: sha512-2kFb4//jxfZaP6D+Rj5VkHkxgyD9EoRAVBEQb8PKRv+s4NO2zYNJKXFaJmK1CmhufJOWEfpHKaRbOja7qjmdhQ==}
     engines: {node: '>=14.21.3'}
     cpu: [arm64]
     os: [linux]
-    libc: [glibc]
 
   '@biomejs/cli-linux-x64-musl@2.4.16':
     resolution: {integrity: sha512-iHDS+MCM65DPqWGu+ECC3uoALyj2H7F4nVUPxIPjz/PIl94EUu+EDfGZDzFP+NY1EOPVt9NQvwFqq7HdMmowdg==}
     engines: {node: '>=14.21.3'}
     cpu: [x64]
     os: [linux]
-    libc: [musl]
 
   '@biomejs/cli-linux-x64@2.4.16':
     resolution: {integrity: sha512-NbcBbi/nJqn5baae6wqRXdS7Gadf2uRpehSh6vMSYpG8OhkXl/Xg8aorWrJ+9VWqAT5ml90alLvorkpMW0nBwQ==}
     engines: {node: '>=14.21.3'}
     cpu: [x64]
     os: [linux]
-    libc: [glibc]
 
   '@biomejs/cli-win32-arm64@2.4.16':
     resolution: {integrity: sha512-0rgImMsNb5v/chhkIFe3wu7PEFClS6RBAYUijGL9UsYN3PanSaoK24HSSuSJb1pYbYYVjzAyZTl3gtjJ84BM8A==}
@@ -1095,10 +1091,6 @@ packages:
   '@radix-ui/rect@1.1.1':
     resolution: {integrity: sha512-HPwpGIzkl28mWyZqG52jiqDJ12waP11Pa1lGoiyUkIEuMLBP0oeK/C89esbXrxsky5we7dfd8U58nm0SgAWpVw==}
 
-  '@remix-run/router@1.23.2':
-    resolution: {integrity: sha512-Ic6m2U/rMjTkhERIa/0ZtXJP17QUi2CbWE7cqx4J58M8aA3QTfW+2UlQ4psvTX9IO1RfNVhK3pcpdjej7L+t2w==}
-    engines: {node: '>=14.0.0'}
-
   '@rolldown/binding-android-arm64@1.0.0':
     resolution: {integrity: sha512-TWMZnRLMe63C2Lhyicviu7ZHaU4kxa6PS3rofvc9GmcvptzNN11BcfQ4Sl7MwTOsisQoa2keB/EBdNCAnUo8vA==}
     engines: {node: ^20.19.0 || >=22.12.0}
@@ -1164,84 +1156,72 @@ packages:
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [arm64]
     os: [linux]
-    libc: [glibc]
 
   '@rolldown/binding-linux-arm64-gnu@1.0.2':
     resolution: {integrity: sha512-1jn6qDU5iiOgFgygDzKUuKP0maTi0/f1+sBLgvij/76C77Nm3ts6ufz9Bjg5q5dduxiUIxtq86JIoBvo1xQ4Ig==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [arm64]
     os: [linux]
-    libc: [glibc]
 
   '@rolldown/binding-linux-arm64-musl@1.0.0':
     resolution: {integrity: sha512-EIVjy2cgd7uuMMo94FVkBp7F6DhcZAUwNURkSG3RwUmvAXR6s0ISxM81U+IydcZByPG0pZIHsf1b6kTxoFDgJA==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [arm64]
     os: [linux]
-    libc: [musl]
 
   '@rolldown/binding-linux-arm64-musl@1.0.2':
     resolution: {integrity: sha512-QVLO/czFMdoMFSqlX3bcswcJNm/23r+qoa/jgtmFc/qEp6/jXmIkDjF/XIo8dPfGaiwy1xfQn8o77L79GeXFgw==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [arm64]
     os: [linux]
-    libc: [musl]
 
   '@rolldown/binding-linux-ppc64-gnu@1.0.0':
     resolution: {integrity: sha512-JEwwOPcwTLAcpDQlqSmjEmfs63xJnSiUNIGvLcDLUHCWK4XowpS/7c7tUsUH6uT/ct6bMUTdXKfI8967FYj6mg==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [ppc64]
     os: [linux]
-    libc: [glibc]
 
   '@rolldown/binding-linux-ppc64-gnu@1.0.2':
     resolution: {integrity: sha512-hgO5Abm0w5UL6FEa2iFnZqo2KlK7TQ5QhV5x09hujBf7t5KzHQ1VmfPuTpqRy/rNlSxua3eWH374xxiVrP+lcA==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [ppc64]
     os: [linux]
-    libc: [glibc]
 
   '@rolldown/binding-linux-s390x-gnu@1.0.0':
     resolution: {integrity: sha512-0wjCFhLrihtAubnT9iA0N++0pSV0z5Hg7tNGdNJ4RFaINceHadoF+kiFGyY1qSSNVIAZtLotG8Ju1bgDPkjnFA==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [s390x]
     os: [linux]
-    libc: [glibc]
 
   '@rolldown/binding-linux-s390x-gnu@1.0.2':
     resolution: {integrity: sha512-fy8rXxuYEu602abC8MUNaPjYLIFzReOaEIEMKMUa0rFEUxNpVXhs15KSSQ4qlqSaM7B6rcj9rDZgADh/IGDzLQ==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [s390x]
     os: [linux]
-    libc: [glibc]
 
   '@rolldown/binding-linux-x64-gnu@1.0.0':
     resolution: {integrity: sha512-Dfn7iak9BcMMePxcoJfpSbWqnEyrp/dRF63/8qW/eHBdOZov6x5aShLLEYGYdIeSJ6vMLK/XCVB+lGIxm41bQA==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [x64]
     os: [linux]
-    libc: [glibc]
 
   '@rolldown/binding-linux-x64-gnu@1.0.2':
     resolution: {integrity: sha512-0+bOkiQ779+r1WpoHOWHqncvyySci0vKph+myNDYb+im6meJAzHQXay6oEgnkHuUGouM1LKTZwqKpBow6Kj7CQ==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [x64]
     os: [linux]
-    libc: [glibc]
 
   '@rolldown/binding-linux-x64-musl@1.0.0':
     resolution: {integrity: sha512-5/utzzDmD/pD/bmuaUcbTf/sZYy0aztwIVlfpoW1fTjCZ0BaPOMVWGZL1zvgxyi7ZIVYWlxKONHmSbHuiOh8Jw==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [x64]
     os: [linux]
-    libc: [musl]
 
   '@rolldown/binding-linux-x64-musl@1.0.2':
     resolution: {integrity: sha512-mjSkrzZK5Qsl0a9d1JgILOiuZOSDTVdKENcSXBoqbzSrspLR/4/IRVDo5wd2GgZjNss/viBFJdeq+j7qH2nypw==}
     engines: {node: ^20.19.0 || >=22.12.0}
     cpu: [x64]
     os: [linux]
-    libc: [musl]
 
   '@rolldown/binding-openharmony-arm64@1.0.0':
     resolution: {integrity: sha512-ouJs8VcUomfLfpbUECqFMRqdV4x6aeAK3MA4m6vTrJJjKyWTV5KnxZx7Jd9G+GlDaQQxubcba00x16OyJ1meig==}
@@ -1940,28 +1920,24 @@ packages:
     engines: {node: '>= 12.0.0'}
     cpu: [arm64]
     os: [linux]
-    libc: [glibc]
 
   lightningcss-linux-arm64-musl@1.32.0:
     resolution: {integrity: sha512-UpQkoenr4UJEzgVIYpI80lDFvRmPVg6oqboNHfoH4CQIfNA+HOrZ7Mo7KZP02dC6LjghPQJeBsvXhJod/wnIBg==}
     engines: {node: '>= 12.0.0'}
     cpu: [arm64]
     os: [linux]
-    libc: [musl]
 
   lightningcss-linux-x64-gnu@1.32.0:
     resolution: {integrity: sha512-V7Qr52IhZmdKPVr+Vtw8o+WLsQJYCTd8loIfpDaMRWGUZfBOYEJeyJIkqGIDMZPwPx24pUMfwSxxI8phr/MbOA==}
     engines: {node: '>= 12.0.0'}
     cpu: [x64]
     os: [linux]
-    libc: [glibc]
 
   lightningcss-linux-x64-musl@1.32.0:
     resolution: {integrity: sha512-bYcLp+Vb0awsiXg/80uCRezCYHNg1/l3mt0gzHnWV9XP1W5sKa5/TCdGWaR/zBM2PeF/HbsQv/j2URNOiVuxWg==}
     engines: {node: '>= 12.0.0'}
     cpu: [x64]
     os: [linux]
-    libc: [musl]
 
   lightningcss-win32-arm64-msvc@1.32.0:
     resolution: {integrity: sha512-8SbC8BR40pS6baCM8sbtYDSwEVQd4JlFTOlaD3gWGHfThTcABnNDBda6eTZeqbofalIJhFx0qKzgHJmcPTnGdw==}
@@ -2219,13 +2195,6 @@ packages:
       '@types/react':
         optional: true
 
-  react-router-dom@6.30.3:
-    resolution: {integrity: sha512-pxPcv1AczD4vso7G4Z3TKcvlxK7g7TNt3/FNGMhfqyntocvYKj+GCatfigGDjbLozC4baguJ0ReCigoDJXb0ag==}
-    engines: {node: '>=14.0.0'}
-    peerDependencies:
-      react: '>=16.8'
-      react-dom: '>=16.8'
-
   react-router-dom@7.15.0:
     resolution: {integrity: sha512-VcrVg64Fo8nwBvDscajG8gRTLIuTC6N50nb22l2HOOV4PTOHgoGp8mUjy9wLiHYoYTSYI36tUnXZgasSRFZorQ==}
     engines: {node: '>=20.0.0'}
@@ -2233,11 +2202,12 @@ packages:
       react: '>=18'
       react-dom: '>=18'
 
-  react-router@6.30.3:
-    resolution: {integrity: sha512-XRnlbKMTmktBkjCLE8/XcZFlnHvr2Ltdr1eJX4idL55/9BbORzyZEaIkBFDhFGCEWBBItsVrDxwx3gnisMitdw==}
-    engines: {node: '>=14.0.0'}
+  react-router-dom@7.16.0:
+    resolution: {integrity: sha512-kMUAbimWB5FVbF4Bce4bJsiKJWLIUHq/mEG8+CFDnCSgltptBiG5nguducmsJeGKytlCvQud9Qhzpn49iduTlA==}
+    engines: {node: '>=20.0.0'}
     peerDependencies:
-      react: '>=16.8'
+      react: '>=18'
+      react-dom: '>=18'
 
   react-router@7.15.0:
     resolution: {integrity: sha512-HW9vYwuM8f4yx66Izy8xfrzCM+SBJluoZcCbww9A1TySax11S5Vgw6fi3ZjMONw9J4gQwngL7PzkyIpJJpJ7RQ==}
@@ -2249,6 +2219,16 @@ packages:
       react-dom:
         optional: true
 
+  react-router@7.16.0:
+    resolution: {integrity: sha512-wArC8lVyJb3+jM9OpDyW6hLCizACWkvQR/sSGqSs+o5uEXEtGlqdZ4v8hENR3Jad6i+LRkK93q/+bQAcvl6V1A==}
+    engines: {node: '>=20.0.0'}
+    peerDependencies:
+      react: '>=18'
+      react-dom: '>=18'
+    peerDependenciesMeta:
+      react-dom:
+        optional: true
+
   react-style-singleton@2.2.3:
     resolution: {integrity: sha512-b6jSvxvVnyptAiLjbkWLE/lOnR4lfTtDAl+eUC7RZy+QQWc6wRzIV2CE6xBuMmDxc2qIihtDCZD5NPOFl7fRBQ==}
     engines: {node: '>=10'}
@@ -3210,8 +3190,6 @@ snapshots:
 
   '@radix-ui/rect@1.1.1': {}
 
-  '@remix-run/router@1.23.2': {}
-
   '@rolldown/binding-android-arm64@1.0.0':
     optional: true
 
@@ -4199,23 +4177,17 @@ snapshots:
     optionalDependencies:
       '@types/react': 19.2.14
 
-  react-router-dom@6.30.3(react-dom@19.2.6(react@19.2.6))(react@19.2.6):
-    dependencies:
-      '@remix-run/router': 1.23.2
-      react: 19.2.6
-      react-dom: 19.2.6(react@19.2.6)
-      react-router: 6.30.3(react@19.2.6)
-
   react-router-dom@7.15.0(react-dom@19.2.6(react@19.2.6))(react@19.2.6):
     dependencies:
       react: 19.2.6
       react-dom: 19.2.6(react@19.2.6)
       react-router: 7.15.0(react-dom@19.2.6(react@19.2.6))(react@19.2.6)
 
-  react-router@6.30.3(react@19.2.6):
+  react-router-dom@7.16.0(react-dom@19.2.6(react@19.2.6))(react@19.2.6):
     dependencies:
-      '@remix-run/router': 1.23.2
       react: 19.2.6
+      react-dom: 19.2.6(react@19.2.6)
+      react-router: 7.16.0(react-dom@19.2.6(react@19.2.6))(react@19.2.6)
 
   react-router@7.15.0(react-dom@19.2.6(react@19.2.6))(react@19.2.6):
     dependencies:
@@ -4225,6 +4197,14 @@ snapshots:
     optionalDependencies:
       react-dom: 19.2.6(react@19.2.6)
 
+  react-router@7.16.0(react-dom@19.2.6(react@19.2.6))(react@19.2.6):
+    dependencies:
+      cookie: 1.1.1
+      react: 19.2.6
+      set-cookie-parser: 2.7.2
+    optionalDependencies:
+      react-dom: 19.2.6(react@19.2.6)
+
   react-style-singleton@2.2.3(@types/react@19.2.14)(react@19.2.6):
     dependencies:
       get-nonce: 1.0.1

devfront/scripts/runtime-mode.sh

@@ -106,7 +106,7 @@ ensure_frontend_dependencies() {
       return 0
     fi
     if [ "$WORKSPACE_DIR" = "/workspace/common" ]; then
-      (cd /workspace/common && CI=true pnpm install --filter "${APP_WORKSPACE_FILTER}..." --no-frozen-lockfile --ignore-scripts)
+      (cd /workspace/common && CI=true pnpm install --filter "${APP_WORKSPACE_FILTER}..." --frozen-lockfile --ignore-scripts)
     else
       npm ci
     fi

docs/backup-restore-design.md

@@ -0,0 +1,349 @@
+# Baron SSO 전체 시스템 백업 및 복구 설계
+
+## 목적
+
+Baron SSO의 전체 시스템 백업/복구는 CSV export/import의 확장판이 아니라, 서비스 저장소 전체를 일관된 시점으로 보존하고 복원하는 재해 복구 기능이다.
+
+핵심 목표는 다음과 같다.
+
+- 사용자, 조직, 권한, RP, WORKS 연동 참조에 쓰이는 UUID를 그대로 보존한다.
+- Kratos identity subject와 Baron local user ID가 어긋나지 않게 복구한다.
+- Hydra/Keto/Oathkeeper 기반 인증/인가 상태를 서비스 가능한 수준으로 복원한다.
+- 복구 후 WORKS externalKey 기반 비교/동기화가 기존 연동과 이어지도록 한다.
+- 백업 산출물의 무결성, 보안, 복구 가능성을 검증 가능한 절차로 만든다.
+
+## 배경과 결론
+
+사용자 CSV는 `user_id`를 포함해 내보낼 수 있지만, 실제 사용자 계정의 주체 ID는 Kratos identity ID다. Kratos Admin API의 identity 생성 요청은 `id` 필드를 받지 않으므로, CSV import만으로 기존 사용자 UUID를 보장할 수 없다.
+
+따라서 사용자 UUID 보존이 필요한 복구는 반드시 Kratos DB까지 포함한 full backup/restore로 처리해야 한다. CSV import는 운영 편의 기능으로 유지하되, 재해 복구나 WORKS 연동 보존 목적의 원장 복구 수단으로 간주하지 않는다.
+
+## 백업 대상
+
+### 필수 저장소
+
+| 대상 | 저장소 | 포함 이유 | 복구 필수 여부 |
+| --- | --- | --- | --- |
+| Baron 애플리케이션 DB | `baron_postgres` | users, tenants, user_login_ids, user_groups, api_keys, outbox, WORKS mapping, RP metadata 등 | 필수 |
+| Kratos DB | `ory_postgres`의 `ory_kratos` | identity UUID, credentials, verifiable/recovery addresses, sessions | 필수 |
+| Hydra DB | `ory_postgres`의 `ory_hydra` | OAuth2 clients, consent, token/session 관련 상태 | 필수 |
+| Keto DB | `ory_postgres`의 `ory_keto` | ReBAC relation tuple 원장 | 필수 |
+| Baron ClickHouse | `baron_clickhouse` | 감사 로그, 운영 추적 데이터 | 운영 정책상 필수 |
+| Ory ClickHouse | `ory_clickhouse` | Ory/Oathkeeper/Vector 계열 로그 | 운영 정책상 필수 |
+| 설정/비밀값 | `.env`, generated Ory config, WORKS private key, gateway/Oathkeeper config | 동일 환경 재기동과 외부 연동에 필요 | 필수 |
+
+### 선택 저장소
+
+| 대상 | 처리 원칙 |
+| --- | --- |
+| Redis | 로그인 pending state, cache, short code 등 휘발성 데이터다. full restore에서는 원칙적으로 제외하고 재시작 시 비운다. 무중단 이전 시나리오에서만 snapshot을 검토한다. |
+| 프론트 빌드 산출물 | 소스/이미지 태그로 재생성한다. 별도 보관은 배포 재현성을 위한 선택 항목이다. |
+| 로컬 개발 산출물 | reports, coverage, test-results 등은 백업 대상에서 제외한다. |
+
+## 백업 산출물 형식
+
+백업 단위는 압축된 디렉터리 또는 object storage prefix로 관리한다.
+
+```text
+baron-sso-backup-YYYYMMDD-HHMMSSZ/
+  manifest.json
+  checksums.sha256
+  postgres/
+    baron.dump
+    ory_kratos.dump
+    ory_hydra.dump
+    ory_keto.dump
+    globals.sql
+  clickhouse/
+    baron_clickhouse/
+    ory_clickhouse/
+  config/
+    env.redacted
+    env.encrypted
+    ory/
+    gateway/
+  reports/
+    row-counts.json
+    restore-readiness.json
+```
+
+`manifest.json`에는 최소한 다음 정보를 기록한다.
+
+- backup format version
+- 생성 시각, git commit, 이미지 태그
+- 서비스별 DB schema/migration version
+- 각 dump 파일의 checksum, 크기, 생성 명령 버전
+- 백업 모드: `offline`, `maintenance`, `online-best-effort`
+- 암호화 방식과 key id
+- 복구 대상 환경 제한: `same-env-only`, `staging-rehearsal`, `cross-env`
+
+## 백업 모드
+
+### 1. Offline backup
+
+가장 안전한 모드다. 모든 writer를 중지한 뒤 dump한다.
+
+순서:
+
+1. gateway 또는 Oathkeeper에서 maintenance mode 활성화
+2. backend, relay worker, vector 등 write producer 중지
+3. Kratos/Hydra/Keto public/admin 요청 차단 또는 컨테이너 중지
+4. Baron Postgres dump
+5. Ory Postgres의 Kratos/Hydra/Keto DB dump
+6. ClickHouse backup
+7. 설정/비밀값 백업
+8. checksum과 row count 생성
+9. 서비스 재개
+
+이 모드는 사용자 UUID, WORKS mapping, Keto relation, OAuth consent 상태의 일관성이 가장 좋다.
+
+### 2. Maintenance backup
+
+짧은 점검 모드에서 writer만 막고 read는 제한적으로 허용한다. 운영 기본 모드로 권장한다.
+
+필수 조건:
+
+- 사용자 생성/삭제/수정 차단
+- 테넌트/조직 변경 차단
+- WORKS outbox relay 중지
+- Keto outbox relay 중지
+- OAuth client 변경 차단
+
+### 3. Online best-effort backup
+
+무중단 스냅샷이다. 저장소가 여러 개라 cross-store 일관성을 보장할 수 없다. 감사 로그나 분석용 백업에는 가능하지만, 재해 복구용 원본으로는 사용하지 않는다.
+
+## Postgres 백업 전략
+
+Postgres는 논리 dump를 기본으로 한다.
+
+- `pg_dump -Fc` 형식 사용
+- DB별 dump 파일 분리
+- `pg_dumpall --globals-only`로 role/extension/권한 정보 별도 보관
+- 백업 전후 row count와 핵심 UUID sample 기록
+
+대상 DB:
+
+- Baron DB: `DB_NAME`
+- Kratos DB: `ory_kratos`
+- Hydra DB: `ory_hydra`
+- Keto DB: `ory_keto`
+
+복구는 빈 DB에 `pg_restore --clean --if-exists`로 수행한다. 기존 운영 DB에 덮어쓰는 in-place restore는 금지한다.
+
+## ClickHouse 백업 전략
+
+ClickHouse는 감사 로그 성격이 강하므로 정책을 분리한다.
+
+- 재해 복구: ClickHouse native backup 또는 volume snapshot 사용
+- 장기 보관: 파티션 단위 export 또는 object storage backup
+- 복구 검증: 날짜 파티션별 row count와 min/max timestamp 비교
+
+ClickHouse 백업 실패가 인증 기능 복구를 막지는 않지만, 감사 로그 보존 정책상 별도 실패로 취급한다.
+
+## Redis 처리 원칙
+
+Redis는 기본적으로 백업하지 않는다.
+
+복구 후 영향:
+
+- 로그인 pending flow 만료
+- short code/link login flow 재시작 필요
+- headless JWKS cache 재생성
+- 세션 cache miss 발생 가능
+
+Kratos/Hydra 자체 session/token 원장은 Postgres 쪽에 있으므로 Redis가 비어 있어도 서비스는 재수렴해야 한다.
+
+## 설정과 비밀값
+
+DB dump만으로는 복구가 불완전하다. 다음 항목은 암호화해서 함께 보관한다.
+
+- `.env` 또는 배포 환경 변수
+- Ory generated config
+- Hydra system secret, cookie secret
+- Kratos courier/config secret
+- Keto config
+- Oathkeeper rules/config
+- WORKS Admin OAuth client private key
+- API gateway 설정
+- object storage backup key id
+
+`env.redacted`는 검토용이고, 실제 복구에는 `env.encrypted`만 사용한다.
+
+## 복구 절차
+
+### Full restore 기본 절차
+
+1. 대상 환경을 새로 준비한다.
+2. 모든 애플리케이션 서비스를 중지한다.
+3. 기존 DB가 있으면 별도 보관 후 빈 DB를 만든다.
+4. Postgres globals를 복구한다.
+5. Baron DB를 복구한다.
+6. Kratos/Hydra/Keto DB를 복구한다.
+7. ClickHouse를 복구한다.
+8. 설정/비밀값을 복호화해 배치한다.
+9. migration은 자동 실행하지 않고 현재 dump의 schema version을 확인한다.
+10. Ory Stack을 기동한다.
+11. backend를 기동한다.
+12. relay worker는 아직 켜지 않는다.
+13. post-restore verification을 수행한다.
+14. WORKS comparison dry-run을 수행한다.
+15. 문제가 없을 때 relay worker와 외부 동기화를 재개한다.
+
+### Post-restore verification
+
+필수 검증:
+
+- Kratos identity 수와 Baron users 수 비교
+- Baron `users.id`가 Kratos `identities.id`에 존재하는지 확인
+- tenant parent tree 참조 무결성 확인
+- `user_login_ids.user_id`, `user_login_ids.tenant_id` 참조 무결성 확인
+- Keto relation subject/object가 복구된 사용자/테넌트를 참조하는지 확인
+- Hydra client와 Baron RP metadata 참조 확인
+- WORKS mapping의 BaronResourceID가 복구된 사용자/테넌트를 참조하는지 확인
+- super admin 로그인 확인
+- 일반 사용자 로그인 확인
+- 대표 RP OIDC login/consent 확인
+- WORKS comparison dry-run에서 externalKey 기준 대량 삭제/생성 후보가 없는지 확인
+
+## WORKS 연동 복구 정책
+
+WORKS 자체 데이터는 Baron 백업으로 복구하지 않는다. Baron이 보존해야 하는 것은 WORKS와 연결되는 참조 키다.
+
+필수 보존:
+
+- 사용자 UUID
+- 테넌트 UUID
+- WORKS resource mapping
+- WORKS outbox 처리 상태
+- WORKS domain mapping/config
+
+복구 직후 정책:
+
+- relay worker 자동 실행 금지
+- comparison dry-run 먼저 실행
+- externalKey 기준으로 Baron/WORKS가 매칭되는지 확인
+- 대량 delete/upsert가 감지되면 동기화 중단
+- 확인 후 필요한 사용자/조직만 재동기화
+
+outbox는 복구 모드에 따라 처리한다.
+
+| 복구 모드 | outbox 정책 |
+| --- | --- |
+| 같은 운영 환경 재해 복구 | outbox 상태 보존, 단 relay 재개 전 dry-run 필수 |
+| staging rehearsal | outbox relay 비활성화, 외부 WORKS 호출 금지 |
+| cross-env migration | outbox는 보존하되 실행하지 않고 별도 remap 정책 필요 |
+
+## CSV export/import의 위치
+
+CSV는 다음 목적으로만 사용한다.
+
+- 운영자가 사용자/조직을 일괄 등록하거나 보정
+- 일부 필드를 검토하기 위한 추출
+- dry-run 입력 보조 자료
+
+CSV는 다음 목적에 사용하지 않는다.
+
+- Kratos identity UUID 보존 복구
+- 비밀번호/credential 복구
+- OAuth consent/token/session 복구
+- Keto relation 원장 복구
+- WORKS mapping 원장 복구
+
+## 구현 계획
+
+### Phase 1: 백업/복구 스크립트와 문서화
+
+Estimate Time: 3~5d
+
+- `scripts/backup/full-backup.sh`
+- `scripts/backup/full-restore.sh`
+- `scripts/backup/verify-backup.sh`
+- `scripts/backup/verify-restore.sh`
+- `manifest.json` 생성기
+- checksum 생성
+- row count report 생성
+
+### Phase 2: staging restore rehearsal
+
+Estimate Time: 3~5d
+
+- 백업 파일로 격리된 staging stack 복구
+- Ory/Baron/Postgres/ClickHouse 복구 검증
+- 로그인/OIDC/관리자 화면 smoke test
+- WORKS 외부 호출 차단 상태에서 comparison dry-run
+
+### Phase 3: 운영 자동화
+
+Estimate Time: 5~8d
+
+- 정기 백업 스케줄링
+- 암호화 및 object storage 업로드
+- retention 정책
+- 실패 알림
+- restore rehearsal 주기화
+
+### Phase 4: 관리 UI
+
+Estimate Time: 5~8d
+
+- backup 목록 조회
+- backup 생성 요청
+- restore readiness report 조회
+- staging rehearsal 결과 조회
+- 운영 restore는 UI에서 직접 실행하지 않고 승인 절차와 runbook으로 제한
+
+## 테스트 전략
+
+### 단위 테스트
+
+- manifest 생성 검증
+- checksum 검증
+- row count report 비교
+- restore readiness parser 검증
+
+### 통합 테스트
+
+- fixture DB 생성
+- full backup 실행
+- 빈 DB로 restore
+- 핵심 테이블 row count 비교
+- 사용자/테넌트 UUID 동일성 비교
+- Kratos identity와 Baron user ID 일치 검증
+
+### E2E 테스트
+
+- super admin 로그인
+- 일반 사용자 로그인
+- AdminFront 사용자 목록 조회
+- UserFront 로그인
+- 대표 RP OIDC 로그인
+- WORKS comparison dry-run
+
+### 실패 테스트
+
+- 누락된 dump 파일
+- checksum 불일치
+- schema version 불일치
+- 일부 DB만 복구된 상태
+- Kratos identity는 있는데 Baron user가 없는 상태
+- Baron user는 있는데 Kratos identity가 없는 상태
+- WORKS mapping이 복구되지 않은 상태
+
+## 운영 정책
+
+- 백업은 암호화하지 않은 상태로 저장하지 않는다.
+- 운영 restore는 빈 환경 또는 새 볼륨에만 수행한다.
+- restore 전 현재 운영 DB는 별도 snapshot으로 보존한다.
+- restore 후 WORKS relay는 수동 승인 전까지 비활성화한다.
+- 월 1회 이상 staging restore rehearsal을 수행한다.
+- schema migration 직전 수동 backup을 강제한다.
+
+## 남은 결정 사항
+
+- RPO/RTO 목표값
+- 백업 저장 위치와 암호화 key 관리 방식
+- ClickHouse 장기 보관 기간
+- WORKS outbox replay 정책의 운영 기본값
+- 운영 restore 승인자와 절차
+- restore rehearsal 자동 실행 주기

orgfront/scripts/runtime-mode.sh

@@ -106,7 +106,7 @@ ensure_frontend_dependencies() {
       return 0
     fi
     if [ "$WORKSPACE_DIR" = "/workspace/common" ]; then
-      (cd /workspace/common && CI=true pnpm install --filter "${APP_WORKSPACE_FILTER}..." --no-frozen-lockfile --ignore-scripts)
+      (cd /workspace/common && CI=true pnpm install --filter "${APP_WORKSPACE_FILTER}..." --frozen-lockfile --ignore-scripts)
     else
       npm ci
     fi

user_bulk_gpdtdc.CSV

@@ -69,7 +69,7 @@ tskim@samaneng.com,김태식A,010-9965-9940,user,rnd-saman,,,,,222182,design-pla
 jhkang@samaneng.com,강정훈,010-9891-8798,user,rnd-saman,,,,,222212,strana,,연구원,,,B22048,b22048@hanmaceng.co.kr
 jhkim14@samaneng.com,김재현,010-2534-7837,user,rnd-saman,,,,,222231,watch-bim,,수석연구원,,,B22051,b22051@hanmaceng.co.kr
 yjchoi1@samaneng.com,최윤진,010-2349-6687,user,rnd-saman,,,,,222240,way-draw,,연구원,,,B22052,b22052@hanmaceng.co.kr
-wkkim@samaneng.com,김원기,010-4727-8530,user,rnd-saman,,,,,222242,infra-bim1,,책임연구원,,,B22057,kwongi79@hanmaceng.co.kr
+wkkim@samaneng.com,김원기,010-4727-8530,user,rnd-saman,,,,,222242,infra-bim1,,책임연구원,,,B22057,
 jhlee@samaneng.com,이준호,010-2514-6898,user,rnd-saman,,,,,223046,structural-software,,연구원,,,B23003,b23003@hanmaceng.co.kr
 jhchoi3@samaneng.com,최진헌,010-8638-8079,user,rnd-saman,,,,,222272,strana,,선임연구원,,,B22063,b22063@hanmaceng.co.kr
 hulee1@samaneng.com,이한울,010-9271-8997,user,rnd-saman,,,,,222294,web-design,,연구원,,,B22069,b22069@hanmaceng.co.kr
@@ -94,7 +94,7 @@ hmin@samaneng.com,민홍,010-8654-5461,user,rnd-saman,,,,,223313,gsim,,선임연
 hwan@samaneng.com,안효원,010-3358-4260,user,rnd-saman,,,,,223228,infra-bim1,,선임연구원,,,B23040,b23040@hanmaceng.co.kr
 sihan@samaneng.com,한성일,010-4322-1100,user,rnd-saman,,,,,223226,abut-control,,책임연구원,,,B23042,b23042@hanmaceng.co.kr
 jhkim25@samaneng.com,김재환,010-8962-3743,user,rnd-saman,,,,,223229,structural-design,,책임연구원,,,B23041,b23041@hanmaceng.co.kr
-gy9411@naver.com,이가연,010-2430-5102,user,rnd-saman,,,,,223269,slope-structures,,연구원,,,B23047,b23047@hanmaceng.co.kr
+gylee1@samaneng.com,이가연,010-2430-5102,user,rnd-saman,,,,,223269,slope-structures,,연구원,,,B23047,b23047@hanmaceng.co.kr
 yskim3@samaneng.com,김예서,010-9167-6132,user,rnd-saman,,,,,223280,land-map-cell,,연구원,,,B23051,b23051@hanmaceng.co.kr
 jhpyo@samaneng.com,표재학,010-2522-4984,user,rnd-saman,,,,,223281,primal-plan,,연구원,,,B23052,b23052@hanmaceng.co.kr
 sjkim6@samaneng.com,김신지,010-7667-8256,user,rnd-saman,,,,,223361,tech-planning,,연구원,,,B23064,b23064@hanmaceng.co.kr
@@ -140,7 +140,7 @@ hrlee1@samaneng.com,이해랑,010-8628-0094,user,rnd-saman,,,,,225175,modeler,,
 jhsim@samaneng.com,심재훈,010-6633-3366,user,rnd-saman,,,,,225183,tunnel,,수석연구원,,,B25025,b25025@hanmaceng.co.kr
 shkim4@samaneng.com,김수현,010-5645-5153,user,rnd-saman,,,,,225215,design-planning,,선임연구원,,,B25027,b25027@hanmaceng.co.kr
 smbaek@samaneng.com,백승민,010-7156-8542,user,rnd-saman,,,,,225319,hmeg,,책임연구원,,,B25035,b25035@hanmaceng.co.kr
-swpark3@saman.com,박상원,010-4794-0148,user,rnd-saman,,,,,225336,cm-planning,,연구원,,,B25036,b25036@hanmaceng.co.kr
+swpark3@samaneng.com,박상원,010-4794-0148,user,rnd-saman,,,,,225336,cm-planning,,연구원,,,B25036,b25036@hanmaceng.co.kr
 smyoun@samaneng.com,윤석무,010-9780-8901,user,rnd-saman,,,,,226049,solution-dev,,연구원,,,B26002,b26002@hanmaceng.co.kr
 jhpark4@samaneng.com,박종혁,010-4211-2090,user,rnd-saman,,,,,226072,infra-bim2,,연구원,,,B26003,b26003@hanmaceng.co.kr
 dhhong@samaneng.com,홍덕현,010-5360-7314,user,rnd-saman,,,,,226073,structural-design,,연구원,,,B26004,b26004@hanmaceng.co.kr

userfront/scripts/dev-server.sh

@@ -27,11 +27,71 @@ warm_get() {
     "http://127.0.0.1:${USERFRONT_INTERNAL_PORT}${path}" >/dev/null 2>&1
 }
 
+wait_for_userfront_build() {
+  flutter_pid="$1"
+  attempt=1
+
+  while [ "$attempt" -le "$USERFRONT_BOOT_WARMUP_ATTEMPTS" ]; do
+    if [ -f "build/web/index.html" ]; then
+      return 0
+    fi
+    if ! kill -0 "$flutter_pid" 2>/dev/null; then
+      echo "[userfront-boot] warmup skipped because flutter exited before build/web/index.html was ready" >&2
+      return 1
+    fi
+    attempt=$((attempt + 1))
+    sleep "$USERFRONT_BOOT_WARMUP_INTERVAL_SECONDS"
+  done
+
+  echo "[userfront-boot] warmup skipped after ${USERFRONT_BOOT_WARMUP_ATTEMPTS} build readiness attempts" >&2
+  return 1
+}
+
+reset_userfront_service_worker() {
+  cat > build/web/flutter_service_worker.js <<'EOF'
+self.addEventListener("install", (event) => {
+  self.skipWaiting();
+});
+
+self.addEventListener("activate", (event) => {
+  event.waitUntil(
+    (async () => {
+      if (self.caches) {
+        const keys = await self.caches.keys();
+        await Promise.all(
+          keys
+            .filter(
+              (key) =>
+                key.indexOf("baron-userfront-") === 0 ||
+                key.indexOf("flutter-app-cache") === 0,
+            )
+            .map((key) => self.caches.delete(key)),
+        );
+      }
+
+      await self.registration.unregister();
+
+      const clients = await self.clients.matchAll({
+        type: "window",
+        includeUncontrolled: true,
+      });
+      await Promise.all(clients.map((client) => client.navigate(client.url)));
+    })(),
+  );
+});
+EOF
+}
+
 warm_userfront_once() {
   flutter_pid="$1"
   attempt=1
   started_at="$(date +%s)"
 
+  if ! wait_for_userfront_build "$flutter_pid"; then
+    return 0
+  fi
+  reset_userfront_service_worker
+
   while [ "$attempt" -le "$USERFRONT_BOOT_WARMUP_ATTEMPTS" ]; do
     if wget -qO- "http://127.0.0.1:${USERFRONT_INTERNAL_PORT}/flutter_bootstrap.js" >/dev/null 2>&1; then
       break