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title: 'Key Features'
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description: 'Introducing key features.'
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---
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# Key Features
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ABC User Feedback provides various features to effectively collect, manage, and analyze user feedback. This document describes the core features in detail.
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## Feedback Tagging System
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The feedback tagging system is a core feature for systematically classifying and managing large amounts of user feedback.
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### Key Features
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- **Multiple Issue Assignment**: Assign multiple issues to each feedback for multidimensional classification
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- **Custom Issue Creation**: Create and manage customized issues tailored to project characteristics
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- **Issue-Based Filtering**: Filter feedback by issue to focus on specific topics
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- **Issue Statistics**: Derive insights through analysis of issue usage frequency and trends
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### How to Use
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1. Create issue categories and issues in the admin panel
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2. Assign relevant issues to received feedback
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3. Filter and analyze feedback by issue
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4. Identify key issues and trends through issue usage patterns
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## Kanban Mode
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Kanban mode is a feature for visually managing issue groups and optimizing workflows.
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### Key Features
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- **Intuitive Drag and Drop**: Simple interface for changing issue status
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- **Status-Based Column Configuration**: Column separation based on issue progress status (e.g., To Do, In Progress, Done)
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- **Workflow Visualization**: Understand team work processes and progress at a glance
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- **Workload Management**: Monitor workload through the number of issues in each status
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- **Filter and Sort**: Filter and sort issues in the kanban board by various criteria
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### How to Use
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1. Select kanban mode view
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2. Check and manage issues by status
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3. Change issue status with drag and drop
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4. Optimize team workflows and identify bottlenecks
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## Issue Tracker Integration
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Issue tracker integration is a feature for systematically managing problems or improvements found in feedback.
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### Key Features
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- **Status Indicators**: Visually display the current status of issues (New, In Progress, Resolved, etc.)
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- **External System Integration**: Connect with issue tracker systems (JIRA)
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### How to Use
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1. Create issues from feedback or in the issue menu
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2. Configure external issue tracker connection (optional)
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3. Set issue details and issue tracking ticket
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4. Monitor and update issue progress
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5. Close issue after resolution
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## Single Sign-On (SSO)
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Single Sign-On simplifies authentication processes in enterprise environments and enhances security.
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### Key Features
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- **OAuth Support**: Authentication support through various OAuth providers
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- **Enterprise ID Integration**: Seamless integration with existing enterprise ID systems
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- **Centralized User Management**: Manage user access through a single authentication system
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- **Enhanced Security**: Apply multi-factor authentication and enterprise security policies
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- **Simplified Login Experience**: No need for users to create additional accounts
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### Supported SSO Providers
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- Google
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- Custom (Standard OAuth 2.0 and OpenID Connect providers)
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### How to Use
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1. Configure SSO provider in admin settings
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2. Set authentication parameters and redirect URLs
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3. Configure user attribute mapping
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4. Enable and test SSO login
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## Role-Based Access Control (RBAC)
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Role-Based Access Control is a feature for effectively managing user permissions and maintaining system security.
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### Key Features
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- **Predefined Roles**: Provides basic roles such as Administrator, Analyst, Viewer
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- **Custom Role Creation**: Create customized roles and permissions tailored to organizational structure
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- **Granular Permission Control**: Set access permissions by function and data
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- **Role Assignment Management**: Assign and change roles per user
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- **Permission Inheritance**: Support hierarchical permission structures
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### How to Use
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1. Access role management menu in admin panel
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2. Create new roles or modify existing roles as needed
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3. Assign appropriate roles to users
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4. Regularly review permissions and access scope by role
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## Dashboard
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The dashboard is a feature that visualizes feedback data to understand important insights at a glance.
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### Key Features
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- **Real-time Statistics**: Real-time display of key metrics such as feedback count, issue count, resolution rate
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- **Trend Analysis**: Graphs showing feedback and issue trends over time
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- **Issue Distribution**: Visualization of feedback distribution by issue
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### Provided Charts and Widgets
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1. **Feedback Summary Cards**: Key metrics such as total feedback count, new feedback, processed feedback
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2. **Time Series Graphs**: Daily/weekly/monthly feedback trends
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3. **Issue Status Donut Chart**: Distribution by issue status
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### How to Use
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1. Access the dashboard page
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2. Adjust data range through period and filter settings
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3. Analyze key metrics and trends
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4. Derive insights-based decisions and action items
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## Additional Features
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In addition to the key features described above, ABC User Feedback provides the following additional features:
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### API Integration
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- Integration with external systems through RESTful API
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- Programmatic feedback collection and management
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### Webhooks
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- Notify external systems when major events occur
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- Support building automated workflows
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### Image Storage Integration
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- Manage user-submitted images through S3-compatible storage
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- Attach screenshots and images to feedback
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### Data Export
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- Export feedback data in CSV, Excel formats
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### Multi-Language Support
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- Provide interfaces in various languages
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- Multi-language feedback management for international teams
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---
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This document provides an overview of ABC User Feedback's key features. For more detailed usage of each feature, refer to the [User Guide](/en/user-guide/getting-started) section.
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