ABC User Feedback
ABC User Feedback is a standalone web application designed to manage Voice of Customer (VoC) data. It enables you to efficiently gather and categorize customer feedback. The application is currently utilized in services with a reach of 10 million MAU.
✨ Features
- Feedback Tag: Categorize feedback by topic with customizable tags
- Kanban Mode: Visualize and organize issue groups efficiently
- Issue Tracker: Simple issue tracking with status indicators and external ticket linking
- Single Sign-on: Enterprise-level OAuth authentication
- Role Management: Role Based Access Control (RBAC)
- Dashboard: Statistical visualization for feedback and issues
- 🤖 AI Field: AI-powered feedback analysis (summarization, translation, sentiment analysis)
- 🤖 AI Issue Recommendation: Intelligent issue recommendations based on feedback
🚀 Quick Start
Get started with ABC User Feedback in minutes using our CLI tool:
npx auf-cli init # initialize infrastructure
npx auf-cli start # start app
That's it! The application will be running with all required infrastructure.
For detailed installation options, see our Installation Guide.
📚 Documentation
Complete documentation is available at https://docs.abc-user-feedback.com/en/
- Getting Started - User guide and tutorials
- Installation - Detailed setup instructions
- API Integration - REST API documentation
- Configuration - Environment variables and settings
🐳 Docker Images
Pre-built Docker images are available on Docker Hub:
- Web Frontend:
docker pull line/abc-user-feedback-web - API Backend:
docker pull line/abc-user-feedback-api
See Docker Hub Images Guide for usage details.
🛠️ Development
For local development setup:
git clone https://github.com/line/abc-user-feedback
cd abc-user-feedback
pnpm install
pnpm build
pnpm dev
See the Manual Setup for complete development instructions.
🤝 Contributing
We welcome contributions! Please see our Contributing Guidelines.
📄 License
Copyright 2025 LY Corporation
Licensed under the Apache License, Version 2.0. See LICENSE for details.
For questions and support, please visit our documentation.