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+```mermaid
+erDiagram
+    software_apps ||--o{ workspaces : defines
+    service_types ||--o{ workspaces : defines
+    workspaces ||--o{ user_workspace_access : accessed_by
+    workspaces ||--o{ support_tickets : contains
+    workspaces ||--o{ attachments : stores
+    workspaces ||--o{ faqs : provides
+    support_tickets ||--o{ ticket_comments : has
+    support_tickets ||--o{ attachments : has
+    support_tickets ||--o{ request_approvals : needs
+    support_tickets ||--o{ asset_allocations : requests
+    support_tickets ||--o{ vehicle_schedules : schedules
+    support_tickets ||--o{ remote_support : needs
+    support_tickets ||--o{ notification_logs : notifies
+    assets ||--o{ asset_allocations : allocated
+    assets ||--o{ vehicle_schedules : scheduled
+    support_status_codes ||--o{ support_tickets : statuses
+    support_category_codes ||--o{ support_tickets : categorizes
+    remote_support_status_codes ||--o{ remote_support : statuses
+
+    software_apps {
+        int id PK
+        string app_code UK
+        string app_name UK
+        string description
+        boolean is_active
+        datetime created_at
+    }
+
+    service_types {
+        int id PK
+        string service_code UK
+        string service_name UK
+        string description
+        boolean is_active
+        datetime created_at
+    }
+
+    workspaces {
+        int id PK
+        string workspace_type
+        int software_app_id FK
+        int service_type_id FK
+        string workspace_code UK
+        string workspace_name
+        boolean is_active
+        datetime created_at
+    }
+
+    user_workspace_access {
+        int id PK
+        string user_id
+        string tenant_id
+        int workspace_id FK
+        string workspace_role
+        boolean can_read
+        boolean can_write
+        boolean can_manage
+        boolean can_approve
+        string page_scope
+        datetime created_at
+    }
+
+    user_notification_profiles {
+        int id PK
+        string user_id
+        string tenant_id
+        string user_type
+        string phone_number
+        string naverworks_user_key
+        boolean sms_opt_in
+        datetime created_at
+    }
+
+    support_status_codes {
+        string code PK
+        string name
+        int sort_order
+    }
+
+    support_category_codes {
+        string code PK
+        string name
+        int sort_order
+    }
+
+    support_tickets {
+        int id PK
+        int workspace_id FK
+        string requester_id
+        string requester_tenant_id
+        string ticket_type
+        string title
+        string content
+        string category_code FK
+        string status_code FK
+        boolean is_secret
+        datetime requested_start_at
+        datetime requested_end_at
+        string priority
+        datetime created_at
+        datetime updated_at
+    }
+
+    ticket_comments {
+        int id PK
+        int ticket_id FK
+        string author_id
+        string author_tenant_id
+        string content
+        datetime created_at
+    }
+
+    attachments {
+        int id PK
+        string parent_type
+        int parent_id
+        int workspace_id FK
+        string file_name
+        string file_path
+        int file_size
+        datetime created_at
+    }
+
+    request_approvals {
+        int id PK
+        int ticket_id FK
+        string approver_id
+        string approver_tenant_id
+        string approval_status
+        string comment
+        datetime approved_at
+        datetime created_at
+    }
+
+    assets {
+        int id PK
+        string asset_code UK
+        string asset_name
+        string asset_type
+        int quantity
+        boolean is_active
+        string location
+        datetime created_at
+    }
+
+    asset_allocations {
+        int id PK
+        int ticket_id FK
+        int asset_id FK
+        string assignee_id
+        string assignee_tenant_id
+        string allocation_status
+        datetime loaned_at
+        datetime due_at
+        datetime returned_at
+        datetime created_at
+    }
+
+    vehicle_schedules {
+        int id PK
+        int ticket_id FK
+        int asset_id FK
+        datetime departure_at
+        datetime arrival_at
+        string destination
+        string driver_name
+        datetime created_at
+    }
+
+    remote_support_status_codes {
+        string code PK
+        string name
+        int sort_order
+    }
+
+    remote_support {
+        int id PK
+        int ticket_id FK
+        string status_code FK
+        string support_engineer_id
+        string support_engineer_tenant_id
+        datetime scheduled_time
+        datetime created_at
+    }
+
+    faqs {
+        int id PK
+        int workspace_id FK
+        string title
+        string content
+        boolean is_active
+        datetime created_at
+    }
+
+    notification_logs {
+        int id PK
+        int ticket_id FK
+        string recipient_id
+        string recipient_tenant_id
+        string channel
+        string target_address
+        string delivery_status
+        string fallback_channel
+        string error_message
+        datetime sent_at
+    }
+
+    user_notification_profiles ||..o{ notification_logs : receives
+```