API 적용 최초 배포

apps/secretary-api/app/api/routes/tickets.py

@@ -265,8 +265,12 @@ async def create_ticket(
         ]
         request_payload = TicketCreateRequest(
             workspace_code=workspace_code,
-            requester_id=str(form.get("requester_id") or ""),
-            requester_tenant_id=str(form.get("requester_tenant_id") or ""),
+            # Multipart writers do not send requester identity fields. Use
+            # the verified SSO principal before Pydantic validates the
+            # required fields; applying model_copy afterwards is too late
+            # because empty values fail min_length validation first.
+            requester_id=principal.user_id,
+            requester_tenant_id=principal.tenant_id,
             requester_contact=str(form.get("requester_contact") or ""),
             title=str(form.get("title") or ""),
             description=str(form.get("description") or ""),

apps/secretary-api/app/core/config.py

@@ -41,6 +41,9 @@ class Settings(BaseSettings):
     jwt_secret: str = ""
     admin_candidate_tenant_id: str = ""
     initial_super_admin_phone_number: str = ""
+    # Users without an explicit workspace role receive END_USER access to
+    # this public feedback workspace.
+    default_support_workspace_code: str = "EGBIM_DEMO"
 
     model_config = SettingsConfigDict(env_file=".env", env_file_encoding="utf-8")
 

apps/secretary-api/app/schemas/ticket.py

@@ -72,6 +72,7 @@ class WorkspaceFormField(BaseModel):
     label: str
     field_type: str
     required: bool = False
+    options: list[dict[str, str | int]] = Field(default_factory=list)
 
 
 class WorkspaceFormTemplateResponse(BaseModel):

apps/secretary-api/app/services/access_service.py

@@ -9,6 +9,7 @@ from app.db.models import (
     UserWorkspaceAccess,
     Workspace,
 )
+from app.core.config import settings
 
 
 class AccessService:
@@ -36,19 +37,25 @@ class AccessService:
 
     @staticmethod
     def default_user_workspace_code(db: Session) -> str | None:
-        """Return the first active ABC project workspace.
+        """Return the configured public feedback workspace.
 
-        The old Q&A_Platform seed workspace must not determine the first SSO
-        redirect after ABC projects are synchronized.
+        Users without an explicit role assignment receive END_USER access to
+        this workspace. A configured code prevents old seed data or a newly
+        created project from changing the public writer target.
         """
-        return db.execute(
+        configured_code = settings.default_support_workspace_code.strip()
+        query = (
             select(Workspace.workspace_code)
             .where(
                 Workspace.is_active.is_(True),
                 Workspace.workspace_type == "SOFTWARE_APP",
             )
-            .order_by(Workspace.id.asc()),
-        ).scalar()
+        )
+        if configured_code:
+            query = query.where(Workspace.workspace_code == configured_code)
+        else:
+            query = query.order_by(Workspace.id.asc())
+        return db.execute(query).scalar()
 
     @staticmethod
     def _upsert_support_user(

apps/secretary-api/app/services/ticket_service.py

@@ -39,6 +39,11 @@ from app.schemas.ticket import (
 
 SEOUL_TIMEZONE = ZoneInfo("Asia/Seoul")
 QNA_CATEGORY_CODES = {"ERROR_QNA", "IMPROVEMENT_QNA", "GENERAL_QNA"}
+QNA_CATEGORY_OPTIONS = [
+    {"id": 1, "key": "ERROR_QNA", "name": "오류 문의"},
+    {"id": 2, "key": "IMPROVEMENT_QNA", "name": "개선 문의"},
+    {"id": 3, "key": "GENERAL_QNA", "name": "일반 문의"},
+]
 access_service = AccessService()
 
 
@@ -84,6 +89,20 @@ class TicketService:
     def get_workspace_form_template(self, db: Session, workspace_code: str) -> WorkspaceFormTemplateResponse:
         workspace = self._get_workspace_by_code(db, workspace_code, raise_not_found=False)
 
+        qna_fields = [
+            WorkspaceFormField(
+                field_code="category",
+                label="구분",
+                field_type="select",
+                required=True,
+                options=QNA_CATEGORY_OPTIONS,
+            ),
+            WorkspaceFormField(field_code="title", label="제목", field_type="text", required=True),
+            WorkspaceFormField(field_code="description", label="내용", field_type="textarea", required=True),
+            WorkspaceFormField(field_code="ip_address", label="사용자 IP 주소", field_type="text"),
+            WorkspaceFormField(field_code="mac_address", label="MAC 주소", field_type="text"),
+        ]
+
         templates = {
             "INTRA_BOOK_REQUEST": WorkspaceFormTemplateResponse(
                 workspace_code="INTRA_BOOK_REQUEST",
@@ -113,6 +132,12 @@ class TicketService:
                     WorkspaceFormField(field_code="expected_result", label="기대 결과", field_type="textarea"),
                 ],
             ),
+            "EGBIM_DEMO": WorkspaceFormTemplateResponse(
+                workspace_code="EGBIM_DEMO",
+                workspace_name=workspace.workspace_name if workspace else "EGBIM_DEMO",
+                requires_approval=False,
+                fields=qna_fields,
+            ),
         }
 
         return templates.get(
@@ -1910,7 +1935,7 @@ class TicketService:
         if not normalized or normalized == "GENERAL":
             return self._default_category_code(workspace_code)
 
-        if workspace_code == "Q&A_Platform" and normalized not in QNA_CATEGORY_CODES:
+        if workspace_code in {"Q&A_Platform", "EGBIM_DEMO"} and normalized not in QNA_CATEGORY_CODES:
             return "GENERAL_QNA"
 
         return normalized