Q-A_test/apps/docs/i18n/en/docusaurus-plugin-content-docs/current/01-user-guide/04-feedback-management.md

title, description, sidebar_position

title	description	sidebar_position
Feedback	This document explains how to create, view, analyze, and manage feedback in ABC User Feedback.	4

Feedback

Feedback is the core data of ABC User Feedback. This document covers all features related to feedback, from creation to analysis and management.

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Creating Feedback

Feedback is mainly created by external systems (websites, mobile apps, API integration), but administrators can also create it directly.

Creating Feedback via API

This is the most common method of creating feedback.

Basic API Request Structure

curl -X POST http://your-domain.com/api/v1/projects/{projectId}/channels/{channelId}/feedbacks \
  -H "Content-Type: application/json" \
  -H "X-API-KEY: YOUR_API_KEY" \
  -d '{
    "message": "User feedback content",
    "userEmail": "user@example.com",
    "category": "Bug Report"
  }'

Request Examples by Channel Fields

The request structure varies depending on each channel's field settings:

Web Feedback Channel Example:

{
  "message": "Login button is not working",
  "userEmail": "user@company.com",
  "pageUrl": "https://example.com/login",
  "category": "Bug",
  "priority": "High",
  "browserInfo": "Chrome 119.0.0"
}

Mobile App Channel Example:

{
  "message": "App freezes frequently",
  "rating": 2,
  "appVersion": "v2.1.3",
  "deviceType": "iOS",
  "crashLogs": "Exception in thread main..."
}

Feedback with Images

When using image URL method:

{
  "message": "Screen appears broken",
  "userEmail": "user@example.com",
  "images": [
    "https://cdn.example.com/screenshot1.png",
    "https://cdn.example.com/screenshot2.png"
  ]
}

Verifying Feedback Creation

Created feedback is immediately displayed in the feedback list.

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Accessing Feedback List

Access the feedback list to view and manage created feedback.

Access Method

1. Select the desired project from the left sidebar
2. Click the desired channel from the channel list at the bottom
3. Select the Feedback tab in the top menu

Feedback Table Structure

The feedback list is displayed in table format with the following basic structure:

Column Type	Description	Example
Default Columns	Displayed for all channels	ID, Created, Updated, Issue
Custom Columns	Displayed according to channel field settings	Message, UserEmail, Category

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Feedback Filtering/Sorting/View Options

Various tools are provided to quickly find desired information from large amounts of feedback data.

Date Filtering

You can set the viewing period with the Date button at the top.

Available Period Options

Option	Description	Use Case
Today	Feedback registered today	Real-time monitoring
Yesterday	Previous day's feedback	Daily review
Last 7 Days	Recent 1 week of data	Weekly analysis
Last 30 Days	Recent 1 month of data	Monthly trend analysis
Custom	Set start-end date directly	Specific period analysis

Filters

Click the Filter button to filter feedback by various conditions.

Filter Structure

Where: First condition
And: Feedback that satisfies all conditions
Or: Feedback that satisfies at least one condition

Note

: And and Or cannot be mixed at the same time.

Filter Options by Field Type

Field Type	Available Operators	Example
text	Contains (partial match)	message contains "bug"
keyword	Is (exact match)	category is "Feature Request"
number	Is (exact match)	rating == 3
select	Is (exact match)
multiSelect	Is (exact match), Contains (partial match)
aiField	Contains (partial match)
date	Is (exact match), Between (period match)	created between date range

Filter Usage Examples

Advanced Search for Multi-Select Category:

Where: category contains "Bug"
And: priority is "High"

Finding Feedback Linked to Multiple Issues:

Where: issues contains "Login Issue"
Or: issues contains "UI Improvement"

Finding 4-Rating Feedback in Specific Category:

Where: category is "Feature Request"
And: rating is 4

Sorting Function

Click table headers to sort by that column. This feature is available for Created and Updated columns.

View Options

You can adjust the display method of the feedback list to suit your needs.

Expand Feature

Click the Expand button to preview detailed content of each feedback in the table.

Usage:

• Check main content without opening detail panel
• Quickly browse through multiple feedback
• View full content of long text fields

Show/Hide Columns

You can select columns to display with the View button at the top of the table.

Features:

• Required columns: ID, Created are always displayed (cannot be hidden)
• Optional columns: Custom fields can be individually shown/hidden
• Screen optimization: Efficiently use screen space by displaying only needed information

Usage Tips:

For monitoring: Display only ID, Created, Message
For analysis: Display all custom fields
For review: Display Message, Category, Priority

Viewing/Editing/Deleting Feedback

You can view detailed information of individual feedback and edit or delete it as needed.

Viewing Feedback Details

Access Method

Click a row in the feedback table to open the detail view panel on the right.

Detail Panel Structure

The detail panel is structured as follows:

1. Basic Information Area

• Feedback ID: Unique identification number
• Creation Time: Initial registration date/time
• Modification Time: Last change date/time
• Issues: Tagged issues

2. Custom Fields Area

All custom fields set in the channel are displayed.

Editing Feedback

Editable Fields

Click the Edit button in the detail panel to switch to edit mode.

Editable Items

Item	Editable	Notes
Default Fields	❌ No	ID, creation date, etc.
Custom Fields	✅ Yes	Varies by field setting Property, not possible if Status is Inactive

Completing Edits

1. Modify necessary information
2. Click the Save button
3. Changes are immediately reflected and "Updated" time is refreshed

Issue Link Management

Creating New Issue

1. Click the + button in the issue column
2. Enter the issue name and click the Create option

Linking Existing Issue

1. Click the + button in the issue section
2. Enter the name of the issue to link
3. Select the issue to link from the dropdown

Unlinking Issue

1. Click the + button in the issue section
2. Select the issue to unlink

Deleting Feedback

Single Feedback Deletion

1. Click the Delete Feedback button at the bottom of the detail panel
2. Approve deletion in the confirmation dialog

Multiple Feedback Deletion

1. Select multiple feedback using checkboxes in the feedback list
2. Click the Delete Selected button that appears at the top
3. Confirm batch deletion

Deletion Notes

• Cannot be recovered: Deleted feedback cannot be restored
• Issue links removed: Linked issues remain but links are removed
• Statistics impact: Data is excluded from dashboard statistics

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Downloading Feedback

You can export collected feedback data in various formats for analysis or backup.

Accessing Download Function

Download All Feedback

1. Click the Export button at the top of the feedback list

Download Filtered Feedback

1. Apply filtering with desired conditions
2. Click the Export button to download only data matching current filter conditions

Download Selected Feedback

1. Select specific feedback using checkboxes
2. Click the Export Selected button

Download Format Selection

When clicking the Export button, you can select the download format.

Supported Formats

Format	Extension	Advantages	Recommended Use Cases
CSV	.csv	Lightweight and highly compatible	Excel, Google Sheets analysis
Excel	.xlsx	Format preservation, multi-sheet support	Detailed analysis, report creation

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Related Documents

• Channel Management - Channel and field settings for feedback collection
• Issue Management - Creating and managing issues from feedback
• API Integration - How to send feedback from external systems