from pydantic import BaseModel, Field


class TicketCreateRequest(BaseModel):
    workspace_code: str = Field(default="", max_length=50)
    requester_id: str = Field(..., min_length=1, max_length=100)
    requester_tenant_id: str = Field(..., min_length=1, max_length=100)
    requester_contact: str | None = Field(default=None, max_length=100)
    title: str = Field(..., min_length=1, max_length=255)
    description: str = Field(..., min_length=1)
    category_code: str | None = Field(default=None, max_length=20)
    ticket_type: str = Field(default="GENERAL")
    requires_approval: bool = False
    extra_fields: dict[str, str] = Field(default_factory=dict)


class TicketCreateResponse(BaseModel):
    ticket_id: int
    workspace_code: str
    status_code: str
    sync_status: str
    message: str


class WorkspaceSummary(BaseModel):
    workspace_code: str
    workspace_name: str
    workspace_type: str


class WorkspaceFormField(BaseModel):
    field_code: str
    label: str
    field_type: str
    required: bool = False


class WorkspaceFormTemplateResponse(BaseModel):
    workspace_code: str
    workspace_name: str
    requires_approval: bool
    fields: list[WorkspaceFormField]


class SupportActivityItem(BaseModel):
    id: str
    label: str
    detail: str
    timestamp: str


class SupportAttachmentRecord(BaseModel):
    attachment_id: int
    original_file_name: str
    mime_type: str | None = None
    file_size: int | None = None
    created_at: str


class TicketCommentCreateRequest(BaseModel):
    requester_id: str = Field(..., min_length=1, max_length=100)
    requester_tenant_id: str = Field(..., min_length=1, max_length=100)
    author_name: str | None = Field(default=None, max_length=100)
    content: str = Field(..., min_length=1)
    is_internal: bool = False


class TicketCommentUpdateRequest(BaseModel):
    requester_id: str = Field(..., min_length=1, max_length=100)
    requester_tenant_id: str = Field(..., min_length=1, max_length=100)
    content: str = Field(..., min_length=1)


class TicketIssueLinkStatusSyncRequest(BaseModel):
    linked: bool


class SupportTicketCommentRecord(BaseModel):
    comment_id: int
    ticket_id: int
    author_id: str
    author_tenant_id: str
    author_name: str
    content: str
    is_internal: bool
    created_at: str
    updated_at: str
    edited_at: str | None


class SupportTicketRecord(BaseModel):
    ticket_id: int
    workspace_code: str
    workspace_name: str
    title: str
    description: str
    requester_id: str
    requester_tenant_id: str
    requester_contact: str
    category_code: str
    ticket_type: str
    requires_approval: bool
    status_code: str
    approval_status: str
    sync_status: str
    issue_link_status: str
    created_at: str
    updated_at: str
    extra_fields: dict[str, str]
    attachments: list[SupportAttachmentRecord] = Field(default_factory=list)
    activity: list[SupportActivityItem]


class TicketMutationResponse(BaseModel):
    ticket_id: int
    status_code: str
    approval_status: str
    issue_link_status: str
    updated_at: str