---
title: Feedback
description: This document explains how to create, view, analyze, and manage feedback in ABC User Feedback.
sidebar_position: 4
---

# Feedback

Feedback is the core data of ABC User Feedback. This document covers all features related to feedback, from creation to analysis and management.

![feedback](/img/feedback/0.png)

---

## Creating Feedback

Feedback is mainly created by external systems (websites, mobile apps, API integration), but administrators can also create it directly.

### Creating Feedback via API

This is the most common method of creating feedback.

#### Basic API Request Structure

```bash
curl -X POST http://your-domain.com/api/v1/projects/{projectId}/channels/{channelId}/feedbacks \
  -H "Content-Type: application/json" \
  -H "X-API-KEY: YOUR_API_KEY" \
  -d '{
    "message": "User feedback content",
    "userEmail": "user@example.com",
    "category": "Bug Report"
  }'
```

#### Request Examples by Channel Fields

The request structure varies depending on each channel's field settings:

**Web Feedback Channel Example**:

```json
{
  "message": "Login button is not working",
  "userEmail": "user@company.com",
  "pageUrl": "https://example.com/login",
  "category": "Bug",
  "priority": "High",
  "browserInfo": "Chrome 119.0.0"
}
```

**Mobile App Channel Example**:

```json
{
  "message": "App freezes frequently",
  "rating": 2,
  "appVersion": "v2.1.3",
  "deviceType": "iOS",
  "crashLogs": "Exception in thread main..."
}
```

#### Feedback with Images

When using image URL method:

```json
{
  "message": "Screen appears broken",
  "userEmail": "user@example.com",
  "images": [
    "https://cdn.example.com/screenshot1.png",
    "https://cdn.example.com/screenshot2.png"
  ]
}
```

### Verifying Feedback Creation

Created feedback is immediately displayed in the feedback list.

---

## Accessing Feedback List

Access the feedback list to view and manage created feedback.

### Access Method

1. Select the desired **project** from the left sidebar
2. Click the desired **channel** from the channel list at the bottom
3. Select the **Feedback** tab in the top menu

### Feedback Table Structure

The feedback list is displayed in table format with the following basic structure:

| Column Type         | Description                                   | Example                      |
| ------------------- | --------------------------------------------- | ---------------------------- |
| **Default Columns** | Displayed for all channels                    | ID, Created, Updated, Issue  |
| **Custom Columns**  | Displayed according to channel field settings | Message, UserEmail, Category |

---

## Feedback Filtering/Sorting/View Options

Various tools are provided to quickly find desired information from large amounts of feedback data.

![feedback-option](/img/feedback/1.png)

### Date Filtering

You can set the viewing period with the **Date** button at the top.

#### Available Period Options

| Option           | Description                 | Use Case                 |
| ---------------- | --------------------------- | ------------------------ |
| **Today**        | Feedback registered today   | Real-time monitoring     |
| **Yesterday**    | Previous day's feedback     | Daily review             |
| **Last 7 Days**  | Recent 1 week of data       | Weekly analysis          |
| **Last 30 Days** | Recent 1 month of data      | Monthly trend analysis   |
| **Custom**       | Set start-end date directly | Specific period analysis |

### Filters

Click the **Filter** button to filter feedback by various conditions.

![feedback-filter](/img/feedback/2.png)

#### Filter Structure

```
Where: First condition
And: Feedback that satisfies all conditions
Or: Feedback that satisfies at least one condition
```

> **Note**: `And` and `Or` cannot be mixed at the same time.

#### Filter Options by Field Type

| Field Type      | Available Operators                        | Example                       |
| --------------- | ------------------------------------------ | ----------------------------- |
| **text**        | Contains (partial match)                   | message contains "bug"        |
| **keyword**     | Is (exact match)                           | category is "Feature Request" |
| **number**      | Is (exact match)                           | rating == 3                   |
| **select**      | Is (exact match)                           |                               |
| **multiSelect** | Is (exact match), Contains (partial match) |                               |
| **aiField**     | Contains (partial match)                   |                               |
| **date**        | Is (exact match), Between (period match)   | created between date range    |

#### Filter Usage Examples

**Advanced Search for Multi-Select Category**:

```
Where: category contains "Bug"
And: priority is "High"
```

**Finding Feedback Linked to Multiple Issues**:

```
Where: issues contains "Login Issue"
Or: issues contains "UI Improvement"
```

**Finding 4-Rating Feedback in Specific Category**:

```
Where: category is "Feature Request"
And: rating is 4
```

### Sorting Function

Click table headers to sort by that column. This feature is available for Created and Updated columns.

### View Options

You can adjust the display method of the feedback list to suit your needs.

#### Expand Feature

Click the **Expand** button to preview detailed content of each feedback in the table.

**Usage**:

- Check main content without opening detail panel
- Quickly browse through multiple feedback
- View full content of long text fields

#### Show/Hide Columns

You can select columns to display with the **View** button at the top of the table.

**Features**:

- **Required columns**: ID, Created are always displayed (cannot be hidden)
- **Optional columns**: Custom fields can be individually shown/hidden
- **Screen optimization**: Efficiently use screen space by displaying only needed information

**Usage Tips**:

```
For monitoring: Display only ID, Created, Message
For analysis: Display all custom fields
For review: Display Message, Category, Priority
```

## Viewing/Editing/Deleting Feedback

You can view detailed information of individual feedback and edit or delete it as needed.

### Viewing Feedback Details

#### Access Method

Click a **row** in the feedback table to open the detail view panel on the right.

![feedback-detail](/img/feedback/3.png)

### Detail Panel Structure

The detail panel is structured as follows:

#### 1. Basic Information Area

- **Feedback ID**: Unique identification number
- **Creation Time**: Initial registration date/time
- **Modification Time**: Last change date/time
- **Issues**: Tagged issues

#### 2. Custom Fields Area

All custom fields set in the channel are displayed.

### Editing Feedback

#### Editable Fields

Click the **Edit** button in the detail panel to switch to edit mode.

#### Editable Items

| Item               | Editable | Notes                                                                |
| ------------------ | -------- | -------------------------------------------------------------------- |
| **Default Fields** | ❌ No    | ID, creation date, etc.                                              |
| **Custom Fields**  | ✅ Yes   | Varies by field setting Property, not possible if Status is Inactive |

#### Completing Edits

1. Modify necessary information
2. Click the **Save** button
3. Changes are immediately reflected and "Updated" time is refreshed

### Issue Link Management

#### Creating New Issue

1. Click the **+ button** in the issue column
2. Enter the issue name and click the **Create** option

#### Linking Existing Issue

1. Click the **+ button** in the issue section
2. Enter the name of the issue to link
3. Select the issue to link from the dropdown

#### Unlinking Issue

1. Click the **+ button** in the issue section
2. Select the issue to unlink

### Deleting Feedback

#### Single Feedback Deletion

1. Click the **Delete Feedback** button at the bottom of the detail panel
2. Approve deletion in the confirmation dialog

#### Multiple Feedback Deletion

1. Select multiple feedback using **checkboxes** in the feedback list
2. Click the **Delete Selected** button that appears at the top
3. Confirm batch deletion

#### Deletion Notes

- **Cannot be recovered**: Deleted feedback cannot be restored
- **Issue links removed**: Linked issues remain but links are removed
- **Statistics impact**: Data is excluded from dashboard statistics

---

## Downloading Feedback

You can export collected feedback data in various formats for analysis or backup.

### Accessing Download Function

#### Download All Feedback

1. Click the **Export** button at the top of the feedback list

#### Download Filtered Feedback

1. Apply filtering with desired conditions
2. Click the **Export** button to download only data matching current filter conditions

#### Download Selected Feedback

1. Select specific feedback using checkboxes
2. Click the **Export Selected** button

### Download Format Selection

When clicking the Export button, you can select the download format.

#### Supported Formats

| Format    | Extension | Advantages                               | Recommended Use Cases              |
| --------- | --------- | ---------------------------------------- | ---------------------------------- |
| **CSV**   | `.csv`    | Lightweight and highly compatible        | Excel, Google Sheets analysis      |
| **Excel** | `.xlsx`   | Format preservation, multi-sheet support | Detailed analysis, report creation |

---

## Related Documents

- [Channel Management](./03-channel-management.md) - Channel and field settings for feedback collection
- [Issue Management](./05-issue-management.md) - Creating and managing issues from feedback
- [API Integration](/en/developer-guide/api-integration) - How to send feedback from external systems